The hotel location was great. We enjoyed hanging out in the great hall. There was plenty of comfortable seating, and the bartender was very attentive.

Stayed in April 2024

The only suggestion I would make is although there was a wonderful coffee station downstairs it would be nice to have a coffee maker or keurig in individual rooms so one does not have to take the elevator down to get morning coffee.

Customer Services was excellent from check-in to dining. Loved our bartenders Maddie and Nathan. They were so friendly and fun. Room Services was excellent as well. Food was excellent!

Stayed in April 2024

Price inflated for the eclipse

Excellent property in perfect location for the eclipse

Stayed in April 2024

For off season. Price per night was very high. 350.00 was excessive. And breakfast should have been included. I am a Hilton member and no discount. AARP member no discount. AAA member no discount. Loved the hotel. But for off season to high and no discounts

Staff was great. My granddaughter loved it.

Stayed in April 2024

Check in staff manager was a little rude

The hotel overall was very nice and the lounge and facilities were very nice

Stayed in February 2024

Breakfast was outstanding

Stayed in December 2023

I know is not necessarily part of the hotel, but the restaurant was awful. They managed to fail even the breakfast. Soaked pancakes, salty meals, burned fries, long wait. Has probably been one of the worse restaurants I ever been in a while. We tried breakfast, lunch and dinner and was always awful. The diners and bakeries around town are way better. We picked this hotel especially cause had a restaurant on the ground floor and we were very disappointed.

The location is perfect for visiting the area. Easy parking. Great staff, always ready to give suggestions and help with booking activities. The room was clean. The history of the building makes it a cool location to stay.

Stayed in December 2023

King standard room was smaller than expected, but not a deal breaker.

The vintage yet updated Hotel vibe. Walkable to all of the cute village of Lake Saranac. Super helpful staff.

Stayed in December 2023

The farmers market in the lobby while prepping for the wedding in the ember room was a bit awkward. If we wedding room was upstairs more secluded it would’ve been a lot more comforting.

Location, very easy to get in and out of.

Stayed in November 2023

The Cabin Fire made our stay easy and enjoyable.

Stayed in November 2023

Lovely grand old hotel with style!

Stayed in October 2023

A little pricey, but beautiful.

Great location and clean

Stayed in August 2023

magnificent view of the lake. Awesome little attentions for our babymoon and great welcome!

Stayed in April 2023

Nothing

Breakfast was great!. I enjoyed the unique dished that were available.

Stayed in February 2023

The rooms were dark-great from sleeping in the morning, but even with all lights on the room was difficult to fully illuminate.

Very comfortable with clean finishes. Friendly staff and coffee downstairs! Never underestimate the value of a parking garage in Saranac Lake!

Stayed in February 2023

For the rate the room is really small. there were two of us and the only place to really sit comfortably was on the bed, and that wasn't very comfortable.

Nice remodel, location is great for walking; hotel bar and restaurant are nice; Great Hall Bar is really nice on nights with music.

Stayed in December 2022

There is not included breakfast.

Stayed in January 2023

The elevator looked dirty and schmooy might have just been the brass needed a good shine but it was a stark contrast to the rest of the hotel

The lounge on the second floor was super cool. The restaurant was really good. Spa was amazing, Location was perfect. Entry ways were shoveled and salted for winter weather. Staff was great!

Stayed in November 2022

Lack of dining options

Good location, excellent reception.

Stayed in September 2022

It was just a small situation where as ladybugs were in our room. The friendly and helpful lady at the front desk worked immediately to find my children and I a better room that suited us. She succeeded…the children couldn’t have been happier with it as well.

I loved the area in which the property is located. it’s right in the heart of downtown Main Street. Excellent for my children and I to go exploring by foot.

Stayed in October 2022

Cleaner room; cobwebs above window covering.

Staff were friendly and helpful with all things. They went the extra mile.

Stayed in October 2022

Bathroom was tiny with very little shelf space to put out toiletries. Bad experience in the Camp Fire Restaurant. We stopped for dinner at about 8pm and asked if we could sit in a two seat table by the window. We were asked if we had reservations and we said no. The restaurant was not busy and most the tables along the window were available. We were seated at a large table with a tv and bar behind us and a clear view into the kitchen. Ordered lobster bisque which a wait staff bringing the bowls to the table cupping the top of the bowl rather than on a plate. When we left, the most of the tables by the windows were still empty. For the price, we paid for the bisque and drinks, the experience was underwhelming!

Room was small but well furnished

Stayed in September 2022

the food at the camp fire wasnt what we were told it was gonna be wasnt impresed at all they were out of things on the menu never told us untill we were ordering they should have said it up front or on the board as you walked in you want some good food come to my house ill set ya up for a top notch hotel thawt the food should have bin Michilen star worthy but happy annaversary to my wife

Stayed in August 2022

small room for the price

location

Stayed in August 2022