Debit card incidentals still are not refunded 6 weeks after stay. Had to pull tooth and nail to get a hold of the accounting department. Countless voicemails and calls

Great location, clean, nice room and staff was helpful. While I was at location 0 complaints.

Stayed in April 2024

Beautiful building, cozy chic lobby, friendly staff, secure, large comfortable room. The lobby, bar & restaurant had a great energy. Nice walk down to the Rock & Roll Hall of Fame.

Stayed in April 2024

The voice of trucks in the alley at night and early morning were very noisy. Sounded like they were dropping dumpsters.

Loved the facade, the inside decor, and the vibe. The complimentary wine in the lobby was a bonus.

Stayed in March 2024

Loud compressor or something? outside our room. Room was clean/ nice, but we wondered what the sound was?

Very kind staff and valets. Good breakfast. Easy walk to local attractions.

Stayed in March 2024

The guest room floors and guest room decor were not as interesting as the reception/lobby was indicating, but comfortable and functional in any case.

Smack dab in the center of Cleveland, walking distance to Playhouse Square, and directly across the street from Heinen's downtown grocery Store. A very cozy fireplace warmed lobby greeted us from the sub zero cold outside! Not as design focused as other Kimpton's, but a nice option for something not so standard in the heart of the city.

Stayed in February 2024

The showers were a little odd. I didn’t care for the small glass panel instead of a shower curtain or a larger panel. it seemed too small and water sprayed everywhere.

We loved the location and rooms. I would definitely stay here again. The beds were very comfortable. Close walking distance to Rocketmortgage Stadium and restaurants. we were pleasantly surprised by the wine happy hour.

Stayed in February 2024

Our specific room had an engineering problem with the door that the hotel ended up telling us after our stay when we brought it to their attention. If it wasn’t dead-bolted you could get into the room without a key. We realized it was unlocked almost 24/7 when we were gone.

I really enjoyed the restaurant in the hotel as well as the location!

Stayed in January 2024

No vent in the bathroom. It got steamy and couldn't see in the mirrors. Also the shower ceiling was peeling paint. The caulk on the baseboards cracked and areas a little dirty. Stains on the carpet.

We really enjoyed the lobby, sitting by the fireplace. The bed was comfortable and the bathroom was huge, with a his & her vanity divided by the shower. Plenty of lighting and a desk to do anything work.

Stayed in January 2024

Wifi in our room (207) was spotty -- we kept having to re-sign in, even though we hadn't even left the room.

Location, cool design, spacious room, friendly staff, happy hour, coffee/tea service in the morning.

Stayed in January 2024

The elevators didn’t work consistently and the heat A/C didn’t adjust properly.

Proximity to Rock m Roll Hall of Fame.

Stayed in November 2023

There were no drawers to put my clothes

Stayed in October 2023

The hotel is nice overall and has a great location and restaurant, but for the price I thought there would be more included in the room like coffee, water, robes etc,. I found out later that you can ask for those items.

Great location, clean, and staff were very friendly and helpful.

Stayed in August 2023

Im not sure there was anything we were disappointed in .

Everything was very clean and well Kept , We loved the View of the city . The plants were a fun touch . Loved the shower . Valet was great !

Stayed in August 2023

Rooms are cleaned very late in the afternoon; I missed day's cleaning because of this (I told the cleaner no; I wanted to rest). I don't really have any serious complaints. My view was of an airshaft, but I didn't book the room or even the location expecting a veiw.

Very nice and helpful staff.

Stayed in August 2023

Restaurant service was poor had to wait over half an hour for appetizers during non busy times

Excellent staff location and cleanliness

Stayed in July 2023

Traffic noise at night

Shower - amazing water pressure!! Seriously the best shower I’ve ever had. Like ever!!

Stayed in July 2023

No complaints

Great accommodations, room nicely appointed, good quality linens, comfortable bed. Very nice and helpful staff. Highly recommend.

Stayed in May 2023

location was great. staff was very friendly. the beds and rooms were comfortable.

Stayed in April 2023

No coffee maker in the room

Location, room, restaurant

Stayed in March 2023

All good

The staff was great.

Stayed in April 2023

wish they had a bar and a hot Tub ( separately!)

small but chic

Stayed in March 2023

There was no bar at the hotel. When we go to our suite, there was a bottle of chaMpagne which I thought was so nice. Then we open the card to find out it was intended for another couple. When we called the front desk they explained it as “oh they must not have wanted it so you can keep it” but that doesn’t explain why housekeeping would have left the personalized card, which made me question the cleaning job. It was also very loud with traffic noise all night long. I live Downtown so I understand noise but it seemed like the windows should have been better insulated. I guess if you want to sleep, ask for an inside room.

Room was beautiful and spacious for the largest suite. The bathtub was great and bed was comfortable. Hotel was cute and well decorated with a nice lobby.

Stayed in February 2023

shower location and inability to turn water on without getting wet. Shower needed sliding doors

general comfort

Stayed in February 2023

There’s absolutely no excuse for the sidewalk outside not shoveled. Snow had long it over yet to the entire sidewalk was filled with snow. What would a person in a wheelchair do?

The location is fantastic. The room is very spacious and the bed is comfortable. The lobby is far too tiny, but it is still the coziest spots in downtown Cleveland.

Stayed in December 2022