They put me in another hotel, not the swan as I booked and seen on the picture, it was not as nice. Also, when I asked to be moved, they refused.

The most I liked was you are a block away from the beach and board walk restaurant, all walking distance.

Stayed in April 2024

Check in process is slow. Waited 30 minutes in line to get checked in.

Proximity to the beach

Stayed in March 2024

Staff

Location

Stayed in July 2023

Had to pay for parking.

Ok long line

Stayed in August 2023

Well, I am a senior now, so the second floor was difficult with the luggage that I had. The manager at the time was well, nice. But, the female working with him did a perceived racist move that left a bad taste in my mouth from the beginning. The fee's aren't clear although responsible for the beach traffic.

You can see the beach from the room I had. The studio style room I had was my age or older, nevertheless, clean enough whereas I took a bath in the oversized tub. I wish I could have stayed longer.

Stayed in May 2023

it was really quite , the pool was in front of my room !!

Stayed in January 2023

Wait

Size

Stayed in April 2022

Reception

Close to Beach

Stayed in January 2022

The length of my stay haha

It was all comfy and needed for a getaway

Stayed in May 2024

During our entire 4 day stay, we were unable to keep the wifi connected to the TV long enough to watch anything! The entire front desk staff needs to be trained in Customer Service and Guest Relations. One employee was even rude enough to laugh at my husband when a large bag he was carrying busted open, and when he confronted her about it, she claimed to laughing about something else with someone that she was on the phone with!!

The location on Hollywood Beach is wonderful! It is just off of A1A, so not directly on the Broadwalk. The motel is comprised of several adjacent buildings, thus allowing for gated, intimate courtyards in each building, "private pools" and that definitely provides the high-end feel of much more expensive accommodations. It would still be a great deal with more basic details, especially during "Season" in South Florida.

Stayed in January 2024

All doors unacceptable, very dirty

Breakfast was good, location very good

Stayed in December 2023

They charge you for a room then tell you there is $100 deposit. When you dont have the deposit money they cancel your reservation and keep the money you paid for the room and wont refund it to you. Thats got to he illegal

Nothing

Stayed in October 2023

Everything

Stayed in November 2023

See above.

I liked that the beach was within walking distance, but once I arrived, there were so many extra charges. People rented nearby rooms with more than 20 people per room and had huge parties. This made the pool dirty which caused me to get a severe ear infection and eye infection. I was unable to return to my teaching job for 4 days; not to mention medical bills. I have not recovered from this disastrous stay at the Swan. Not only that a drunk woman was harassing me while I was grading student's papers and inputting grades into the Broward County Schools computer. She jumped in the pool to destroy the computer, I called the police but nothing was done by the establishment or the police. Did I say I was a homeless teacher in Broward County Schools and had been living in my car? Well, I had just gotten paid and treated myself to 3 nights and the ability to catch up on work. What a freaking disaster. Never again.

Stayed in September 2023

The room and the bathroom

I left before breakfast. Staff was not helpful and the fact you have to pay for parking is crazy to me. I pray I don’t have to go there again.

Stayed in August 2023

I didn't get to stay at the swan

Well they updated me to the Neptune hotel she was very nice

Stayed in September 2023

Horrible service. The first room smelled like all kind of drugs. I was moved to another room upstairs which I have knee problems then I was moved to another hotel (Seaside) the A/C was dripping water, the room was a lot smaller than the first and second room and the fridge was not working. Horrible experience!

Stayed in August 2023

There’s no Doors between bathroom and kitchen it’s like you smell your crap in the hotel while you eat if you’re using the kitchen. The price they charge is 33$ but with additional hidden fees it’s 77$ and if you want to parking ticket it’s another 18$ so don’t buy this infested hotel just go buy a good hotel for 100$ with good breakfast and free parking

Bed was clean

Stayed in July 2023

They had me in an area where it was loud and obnoxious, I couldn't relax of get much. Done.

I didn't get offered breakfast

Stayed in July 2023

This review is hidden because it doesn't meet our guidelines.

The beach access, clean room and friendly staff

Stayed in May 2023

Their location, their prices, the accommodations, quick access to the beach and most importantly, their friendly Manager: Shevlin from Nicaragua and their amazing front desk staffs: Jerome, Adela, Carleen and Maria. these people all together always make my stay much more enjoyable.

Stayed in May 2023

absolutely everything especially the location and the friendly and very helpful staff.

Stayed in May 2023

Room was dated. No elevator to 2nd floor. Railing up steps loose. Architecture on 2nd floor railing was hazardous to children. Head could easily fit thru and child would fall. Floors in bath were gritty looking or stained. Lumpy pillows. No bedside lighting. Only overhead florescent light. Place reeked on pine sol cleaner that didn't disappate. Employees in lobby in front of customers getting instruction on price changes. Employees getting upset on phone with manager or owner about support they needed with disgruntled guests. They are so cheap they have a request printed on their plastic key card that technology is expensive so please turn in the key. Need i say anymore? Leaving this room was a vacation!

Proximity to the beach and the Broadwalk. ( aka boardwalk) Could walk there in 2 min.

Stayed in February 2023