My room smelled like sewage every day.

The location.

Stayed in July 2023

Everything was great! No issues with anything.

The room was wonderful and the pricewas right. Excellent location, and one of the best free continental breakfasts I've ever had. Classic New York!

Stayed in April 2023

Our room faced 49th street and it was incredibly noisy at 3pm when construction across the street started. We had to ask for extra towels. The mattress was a little too soft for our liking.

Nice size rooms decorated in a chic contemporary style. Very clean! Chris at the front desk was great. Lots of excellent restaurants nearby. It was nice to have a complimentary continental breakfast.

Stayed in June 2023

room was small and dark, lighting was poor lift slow hotel decor v dark, little natural light no view room wasn’t as suggested by photographs, booking details

location, restaurant and breakfast, staff

Stayed in May 2023

The bathroom fan didn't work, so the entire room got humid, and with the afternoon sun it was basically a sauna. The pillows are far too soft and I didn't get much sleep but I'm used to something akin to a sheet of plywood so I'll put that down to personal preference. The included breakfast fast was ok but I feel we wasted a meal instead of going out and getting something amazing

Location was stellar for the trip, though we'd likely stay elsewhere further from Times Square next time. For this trip though, being able to walk about 30 seconds to a show and then back to the hotel couldn't be beat. Plus the proximity to 9th for the great food! The staff were incredible!

Stayed in June 2023

The air conditioning was a little odd. I don't remember exactly but the it didn't work properly unless the fan was on high. ' But the big problem was the TV. Having it behind a partially silvered mirror is an interesting trick, but it destroys the image AND the remote doesn't work from across the room. I thought there was a problem and I told the front desk about it. I'm pretty sure they replaced the batteries. But it still didn't work. At that point I figured perhaps they DIDN'T replace the batteries. So I went across the street and bought some new batteries. It STILL didn't work right so I assume it was the mirror partially blocking the signal. This is a bad idea and I might think twice about staying there again because of it.

The style.

Stayed in May 2023

When booking the hotel, it said that it had free parking. Upon arrival, they don't and we had to pay (although discounted) their partner parking facilities.

Location was great.

Stayed in May 2023

the breakfast offered

ambiance and location

Stayed in March 2023

The hotel has no room service option

It was close to time square

Stayed in April 2023

It did not have room service

The location was perfect

Stayed in April 2023

I had a small issue with the key at the elevator, it was not working. But when at the reception they treat me as if I was a deliquent or even not a guest. Asking to confirm my name every 5 min and showing my passport all he time. Then when the key was working at the elevator was not working at the room. For them were clear that the battery of door lock had gone. Call maintence and I had to wait 45min. When the maintence person came saying the problem was not any battery, the manager just realized that the receptionist didn't cancel the previous key. Not counting that the manager walk me to my room to make sure it was not a coup. I'm quite an old lady with 58 years old and it was a clear discriminating due the fact to be brazilian.

Location is perfect

Stayed in February 2023

Compact rooms which had noisy HVAC constantly, more hanging needed. Not much shelf space in bathroom.

Location , restaurant served reasonable food as reasonable prices. Serafina.

Stayed in April 2023

Breakfast could include eggs & a coffee machine in the room would be great

The whole stay was great. Hotel was really clean & centrally located. The staff at the entrance downstairs were very helpful & friendly & helped me carry my bags across the street for uber. The only thimg i request for is the staff at the breakfast area to smile more :)

Stayed in April 2023

Room was a bit small

Friendliness of staff

Stayed in April 2023

very small bed

Stayed in April 2023

can get noisy near theater time and morning street work

breakfast was convenient and very tasty. hotel was sweet boutique hotel, comfortable, convenient, and the nicest staff! book higher floor rooms for quieter experience (street noise).

Stayed in April 2023

The fan in the bathroom didn't work, the toilet paper holder was broken, hard to get the water temperature right in the shower.

Quiet, private, fabulous location, had everything I needed to be comfortable for a week. Staff were easy to reach and helpful when needed.

Stayed in April 2023

no dressers for clothing, slow elevators

the bar was great, having breakfast, location

Stayed in April 2023

It was a bit noisy next time I will request higher than 6th floor. But since we had AC on mostly, was less noticeable. Room was very clean., Note: no robs in regular king room, and the refrigerator did not work (empty and not on). Staff was supper nice, and nice bonus for cocktail hour! It was terrific having Serafina connected to hotel, and breakfast was very nice to have,. The location was perfect for us, convenient parking across the entrance. We'll stay again for sure regardless of little issues.

Stayed in April 2023

The air conditioning/heat didn’t work very well, we had the same issue in both rooms, but in the end we got used to it 😂. It made loud noises when the heat started boiling.

Very quiet spot in the middle of Times Square. Staff is everything, they made our stay very pleasant when we had a problem with our first room, they made everything in their hands to solve it and changed us immediately when they couldn’t do it. Rooms are large and very comfortable (we were in a superior suite).

Stayed in April 2023

Being bang in the theatre district, the hotel is right in between two very popular shows in Chicago (across the street) and Book of Mormon (next door) and so the noise levels at opening and closing times was quite loud. Insular glazing on the rooms facing out to the front may be a good idea (we were 10th floor, front facing and it was still loud enough to wake us up).

Hotel is well appointed, in a great location just off Broadway and a block from Time Square. Superior Suite met our needs in having two sleeping areas with a teenager being with us. Hotel was clean and well kept, staff were all lovely and did everything they could to help (even a free bottle of wine for my wife) and the atmosphere was relaxed and very comfortable.

Stayed in March 2023

we stayed on the 6th floor and can still hear dog barking and car’s honking throughout the night

staff was very friendly and helpful

Stayed in April 2023

The breakfast included was very simple; it could be better. The hotel doesn´t have room service, which was a pity.

The location was perfect, near subways, Time Square, and principal attractions.

Stayed in April 2023

We got a suite, and the sofa sleeper was very old, extremely uncomfortable and dirty.

Very good location, restaurant on premises with breakfast.

Stayed in April 2023

Supposedly free breakfast

Stayed in April 2023