Reviews of Horseshoe Lake Charles This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
100 Westlake Avenue, Lake Charles, LA 70669, United States of America
#10 of 32 hotels in Lake Charles
Guests' ChoiceReview Score
Based on 401 hotel reviews
8.2Score breakdown
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Cleanliness
8.9
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Comfort
9.0
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Location
8.6
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Facilities
8.4
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Staff
8.5
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Value for money
8.6
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Free Wifi
8.9
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Reviewed: May 20, 2024
Evelyn
Germany69 Reviews4 helpful votes8.0“Nice and stressless stay”- • Leisure trip
- • Couple
- • Premium Balcony Room, River View, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was not open
Comfortable room, nice casino and a fantastic asian restaurant!
Stayed in May 2024
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Reviewed: May 14, 2024
Peggy
United States of America1 review7.0“Will go again when in area. Beautiful hotel.”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 2 nights
No hand towels in bathroom and when asked there were none available. Only two wash clothes for two people for two nights, when asked there where none available. Mosquitoes dead all over furniture. The A/C hamper either closed when coming on or going off (can't remember) sounded like a door slamming by my ear everytime. Other than that, beautiful hotel. Nice big roomy room. Recommended to friends and family already.
Didn't know there was a breakfast. If there was, not mentioned, where to purchase.
Stayed in April 2024
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Reviewed: May 10, 2024
Daniel
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Tried to reach staff , but to no avail.
It was very nice, the location was good.
Stayed in May 2024
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Reviewed: May 6, 2024
Ericia
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No microwave but has a mini fridge if you bring your own snacks.
Nice room for price during the week. Considering it's at a casino. Bathroom shower and toilet area were nice and clean. Liked our view of the lake and was quiet.
Stayed in April 2024
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Reviewed: April 29, 2024
William
United States of America24 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Balcony Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It would be nice to have additional breakfast options other than Dunkin Donuts.
Stayed in April 2024
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Reviewed: April 28, 2024
Marvin
United States of America45 Reviews3 helpful votes9.0“Our stay was excellent. The room was comfortable and clean.”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
The location is not ideal, it is in an industrial area that is not very pleasing to the eye.
the property was exceptional, very clean and well kept.
Stayed in April 2024
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Reviewed: April 19, 2024
Alma
United States of America1 review9.0“I enjoy it”- • Business trip
- • Solo traveler
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Pathing
Clean
Stayed in April 2024
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Reviewed: April 19, 2024
David
United States of America15 Reviews3 helpful votes9.0“Very enjoyable stay in a clean, friendly casino.”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
Restaurant not being open in evening or morning. Could use more towels in the bathroom. Pillows could be bigger.
Nice facility. Casino floor not crowded with slot machines or tables. Was there Tuesday evening so casino was not crowded. $10 craps table and very friendly, personable staff. Location is on the river which is not attractive. Restaurant was not open in the evening or morning for breakfast. Room was very nice. King bed and great lighting. Bathroom is small but walk-in shower is very nice with hot water. Open parking lot is close to the front door with security roams. Would stay again.
Stayed in April 2024
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Reviewed: April 18, 2024
Steven
United States of America10 Reviews9.0“Good deal for the price.”- • Leisure trip
- • Family with young children
- • Deluxe Room, 2 Queens, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Towels were odd. Seemed to be beach towels versus regular bath towels.
Value for price
Stayed in April 2024
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Reviewed: April 18, 2024
Teresa
United States of America5 Reviews9.0“It was a clean and spacious room. Easy to check in”- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Did need more towels but otherwise good.
Spacious room, clean. Friendly staff
Stayed in April 2024
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Reviewed: April 9, 2024
Kenneth
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Gordon Ramsey restaurant
Stayed in April 2024
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Reviewed: April 9, 2024
Arthur
United States of America1 review8.0“Overall, hotel was great, casino not so much.”- • Leisure trip
- • Solo traveler
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No valet m & tues. no free drink stations and got offered drink. One time in two days. 🙁
Stayed in March 2024
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Reviewed: April 6, 2024
Aron
United States of America2 Reviews8.0“very good”- • Leisure trip
- • Couple
- • Deluxe Room High Floor 2 Queens Non-Smoking
- • Stayed 2 nights
more resturants- more variety slots machines
Stayed in March 2024
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Reviewed: April 4, 2024
Nicole
United States of America17 Reviews6 helpful votes9.0“Perfect overnight on our road trip!”- • Leisure trip
- • Family with young children
- • Premium Room, River View, 2 Queens, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The parking and check-in situation is confusing. Valet parking was closed and the lot was full so we ended up in the garage. It was a long walk with our luggage back to the front of the casino to check-in. If valet was open that would’ve solved our issues.
Perfect layout for our family with older kids! The front desk was so nice and accommodating to give us connecting rooms- one with a balcony! It was a fun spot to stop and gamble for a bit.
Stayed in March 2024
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Reviewed: March 23, 2024
Mike
United States of America4 Reviews8.0Very Good- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Lack of towels and face clothes
Low price for great room
Stayed in March 2024
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Reviewed: March 21, 2024
Duke
United States of America1 review7.0Good- • Leisure trip
- • Solo traveler
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
The A/C in the room made a loud noise when it cut on and off.
Stayed in March 2024
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Reviewed: February 14, 2024
Michael
United States of America1 review8.0“rooms made the stay nice.”- • Business trip
- • Group
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 1 night
Lack of amenities, no food offerings, in the morning, bar/coffee shop opened late morning. Tried to ask the gentleman at the entrance of the back casino where could i find some coffee, but he was focused on my computer backpack like it was a bomb saying I cant go in the casino with that, I had no intention of going in the casino as I told him I was just asking him where can I find coffee.
rooms exceeded expectations very nice.
Stayed in February 2024
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Reviewed: February 13, 2024
Cs
United States of America13 Reviews2 helpful votes9.0“Cool Art Deco Vibe in rooms with nice casino and restaurants downstairs. Worth it!”- • Leisure trip
- • Family with young children
- • Deluxe Room High Floor 2 Queens Non-Smoking
- • Stayed 1 night
Don't expect great views - this is an industrial area. Fascinating to watch the large cargo ships, but not pretty. Not an issue, since it's what's inside most people are there to experience. While the hanging, sliding "barn door" for the bathroom looked cool it could not be locked. Shower is great with waterfall head but since it is clear glass anyone needing to pass through the vanity area to get to the lavatory might get a show if someone's in the shower. They should add a fogged effect to the shower door and walls.
The hotel is quite nice with a really cool art deco vibe. It had all of the amenities as well as a very nice sitting area. Everything looks brand new. Loved the cool lighting. Comfortable beds. Reasonable price. We were there to visit the casino (which turned out to be a better value than some others nearby) and to try out Gordan Ramsay's restaurant (which was as expensive as expected but quite good with excellent service). Great sitting area looking over the lake. Free drinks on casino floor when gambling.
Stayed in February 2024
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Reviewed: February 10, 2024
Mycne
United States of America2 Reviews7.0“Not getting what you paid for or request”- • Leisure trip
- • Family with young children
- • Premium Room, River View, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Was my birthday I asked for something special to be put in my room and nothing was I had a premium and deluxe room and different prices for the two but got the same type of rooms.
Was my birthday
Stayed in February 2024
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Reviewed: February 10, 2024
Mycne
United States of America2 Reviews7.0“More this way signs”- • Leisure trip
- • Family with young children
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
was confusing at first to find room from parking garage
Hotel was nice
Stayed in February 2024
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Reviewed: January 30, 2024
Racquel
United States of America1 review1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
Wifi wasn’t working entire stay.
Staff was friendly. Clean environment and room was super comfy.
Stayed in January 2024
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Reviewed: January 10, 2024
Robert
United States of America1 review8.0“Had a really good time with family and friends.”- • Leisure trip
- • Travelers with friends
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Need better directions to get to the parking garage.
Rooms were great. The casino had plenty of machines. Wasn’t crowded.
Stayed in January 2024
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Reviewed: November 24, 2023
Kaisa
United States of America20 Reviews4 helpful votes9.0“Nice hotel”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No good breakfast options
Nice large and modern room, great bathroom and shower
Stayed in November 2023
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Reviewed: November 21, 2023
Sandra
United States of America8 Reviews2 helpful votes9.0“Property was at a excellent location and everyone here were extremely helpful.”- • Leisure trip
- • Solo traveler
- • Deluxe Room, 2 Queens, Non-Smoking
- • Stayed 1 night
There were no microwaves to heat food. I had to eat my food cold.
Staff very professional and property was beautiful.
Stayed in November 2023
