100 Townsend Street, Birmingham, MI 48009, United States of America
#2 of 5 hotels in Birmingham
Guests' ChoiceBased on 36 hotel reviews
9.0Cleanliness
9.3
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.0
Value for money
8.4
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: May 1, 2024
David
United States of AmericaVery upscale.
Stayed in April 2024
Reviewed: October 23, 2023
Ronald
United States of AmericaThere wasn't anything we disliked.
Location and room amenities (candy and drinks).
Stayed in October 2023
Reviewed: October 13, 2023
Terry
United States of AmericaWater temperature and water pressure are paramount. It was tepid water with a weak stream. The only thing that disappointed.
Michael was the very best bar tender. Awesome.
Stayed in October 2023
Reviewed: August 15, 2023
Charles
United States of AmericaHousekeeping staff & supervisor need to be award there are people still in their room when they are cleaning. The constant slamming of 3 room doors was too much to take. Even after we asked them to try and close the doors not just let them slam they (including the supervisor) still did. Very disturbing, every minute slam. That lasted almost 45 minutes. :( Also, the Bell Captain didn't open the door for me twice and both times I had both hands full of things. :(
The location was great for us. A daughter lives near by. Staff friendly. Rugby Grille bartenders were both great.
Stayed in August 2023
Reviewed: July 31, 2023
Emily
United States of AmericaNoisy at night. The light control was very slow. The view from my room was a dumpster.
Great location. The bathroom was spacious and nice.
Stayed in July 2023
Reviewed: May 10, 2023
Javier
United States of AmericaThe bar area could be better positioned as a lounge.
How elegant it is.
Stayed in April 2023
Reviewed: April 24, 2023
Derrick
United States of AmericaWe were not able to regulate the room temperature. We called the front desk and they sent someone up right away to resolve the issue they came and managed the problem. The service man told us to call him if we had any additional problems. Also we were having issues with the lights when we turned them off or on it took several tries for them to come on or turn off.
Breakfast was awesome and the experience was amazing
Stayed in April 2023
Reviewed: September 21, 2022
Ismail
United States of AmericaThe Diet Pepsi can that cost $10
The hotel is excellent, and the location is the best in the City of Birmingham. Staff are very friendly. Valet parking works very well.
Stayed in September 2022
Reviewed: July 29, 2022
Delidow
United States of AmericaVery comfortable, well appointed rooms. Friendly, professional staff. Gym with two Peloton bikes!
Stayed in July 2022
Reviewed: May 6, 2022
Aziz
United States of AmericaAs I mentioned above the restaurant is not accepting hotel guests without reservations. Also, when I checked out the hotel staff went ahead and charge my card as I was planning to use a different card. they keep charging the card without notifying me.
The hotel is amazing but the restaurant downstairs in the lobby gets full very fast from reservations outside. it's sad they don't give priority to hotel guests.
Stayed in May 2022
Reviewed: March 20, 2022
Sherrie
United States of AmericaCarpet too dirty. Refrigerator not clean
Stayed in February 2022
Reviewed: December 19, 2021
Pamela
United States of Americait is a beautiful hotel and great location!
Stayed in December 2021
Reviewed: September 20, 2021
Susan
United States of AmericaThe front desk was a little annoying. The three times I was there, I had to wait for the four employees standing there conversing to finish up their chat to help me. Then they asked, "can we help you?" as if I was just standing there for fun. Literally felt very ignored, I hate that. They totally saw me and just took their sweet time to address me. Not a good look.
ordered room service and food was awesome. Most of the staff was friendly and welcoming, especially bellman, car service and the housekeeper!
Stayed in September 2021
Reviewed: June 20, 2021
Friedrar
United States of AmericaStaying here is not for the cost conservative traveller. Many of the guests are business folks or attending weddings/graduations.
The hotel prides itself in service and the property is quite lovely. If you want to feel special then this is your place.
Stayed in June 2021
Reviewed: June 11, 2021
Robert
United States of AmericaWe came in after a long day at 9:09 pm and they wouldn’t serve us dinner, very disappointed especially for spending over 2 grand at our stay. We had to search for a place to eat and ended up with some pretty awful pizza.
Breakfast was awesome
Stayed in June 2021
Reviewed: April 21, 2023
Alex
Canadacheck in process was difficult coffee creamer in room was expired/curdled dirty plate left at front door from previous guest upon check in
comfortable bed, good location, nice lobby
Stayed in April 2023
Reviewed: September 14, 2021
Brittney
United States of Americathe staff.
everything except how I was treated by the staff. my room had dirty sheets, but other than that it was beautiful.
Stayed in September 2021
Reviewed: December 24, 2023
Andrei
RomaniaThere are no comments available for this review
Stayed in December 2023
Reviewed: November 20, 2023
James
United States of AmericaThere are no comments available for this review
Stayed in November 2023
Reviewed: April 3, 2023
Anthony
United States of AmericaThere are no comments available for this review
Stayed in April 2023
Reviewed: March 29, 2023
Aiyowie
NigeriaThere are no comments available for this review
Stayed in March 2023
Reviewed: September 24, 2022
Stephanie
United States of AmericaThere are no comments available for this review
Stayed in September 2022
Reviewed: July 18, 2022
Monica
United States of AmericaThere are no comments available for this review
Stayed in July 2022
Reviewed: May 8, 2022
Dameon
United States of AmericaThere are no comments available for this review
Stayed in May 2022
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