Reviews of The Wallace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
242 West 76th Street, Upper West Side, New York, NY 10023, United States of America
#5 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 1117 hotel reviews
9.3Score breakdown
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Cleanliness
9.7
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Comfort
9.7
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Location
9.4
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Facilities
9.2
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Staff
9.5
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Value for money
8.7
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Free WiFi
9.3
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Reviewed: May 9, 2024
Jonathan
Israel1 review10“Lovely hotel. Would (and have) recommend it to others.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Beautiful and well designed room.
Stayed in May 2024
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Reviewed: May 1, 2024
Jeff
Australia3 Reviews9.0“Classy, modern, super comfortable hotel”- • Leisure trip
- • Couple
- • Junior King Suite
- • Stayed 5 nights
- • Submitted from a mobile device
No toaster or kitchen utensils, we would like to have had more ability to have our own breakfast in the rooms. Also no fitness centre
Everything was great. Quiet, fantastic big king beds; lots of modern technology e.g. with the lighting; spacious King Suites, big bathroom, especially large deep bath; accomodating staff. Large TV and ability to Chromecast was very much appreciated as well as wonderfully thick bathrobes
Stayed in April 2024
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Reviewed: May 1, 2024
Kai
United Arab Emirates1 review10Exceptional- • Business trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 8 nights
- • Submitted from a mobile device
The Wallace is an outstanding hotel that deserves every bit of praise it receives. During my recent stay, the level of service was exceptional. The staff went above and beyond to ensure our comfort, offering personalized attention that made our visit truly special. The rooms were impeccably clean and elegantly furnished, providing a cozy retreat after a day exploring the city. The location of the hotel is also fantastic, conveniently situated to easily access New York's top attractions. Every detail at The Wallace speaks to a commitment to quality and guest satisfaction. Whether you're in town for business or pleasure, The Wallace offers a perfect blend of luxury and warmth. Highly recommended for anyone looking for a top-notch stay in New York!
Stayed in April 2024
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Reviewed: May 1, 2024
Pieter
South Africa4 Reviews10“Our new home away from home in New York. Full marks to Victor the manager and his staff.”- • Leisure trip
- • Couple
- • Deluxe Queen Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Just perfect. Will be good once the building project next door is completed.
Everything was perfectly designed and executed, to the finest detail
Stayed in April 2024
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Reviewed: May 1, 2024
Suai
United States of America1 review10“My stay at The Wallace exceeded my expectations and the staff was delightful.”- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
I loved everything about the property.
Gorgeous design. Well maintained. Fresh flowers.
Stayed in April 2024
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Reviewed: April 30, 2024
Murray
United States of America1 review9.0“Lovely little hotel on the UWS”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Good value for money in NYC! Staff very friendly. Great location close to the subway, Central Park, good restaurants, shopping
Stayed in April 2024
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Reviewed: April 29, 2024
Ehud
Israel37 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
Rooms of medium size and high price, no breakfast (which you can get at a coffee shop across the street)...- but this is New York! :-)
Great hotel, comfortable room, good and helpful staff, nice lobby and bar with Happy Hour and Music, great location
Stayed in April 2024
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Reviewed: April 29, 2024
Taghreed
United States of America11 Reviews3 helpful votes9.0“great”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
nothing
good size room, great location, clean
Stayed in April 2024
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Reviewed: April 28, 2024
Natasha
United States of America2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted from a mobile device
Jazz at the lounge and south facing view from beautiful 11th floor room. Walkable to Columbus Ave and Central Park.
Stayed in April 2024
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Reviewed: April 28, 2024
Alexander
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was small for the price charged, and we could hear the noise both from the hallway and from the room next to us. Also, the room only had one chair, not enough for a couple.
Nice bedding, spacious and luxurious bathroom, espresso machine and tea kettle in the room, small fridge. Very friendly staff. The room and the common areas are immaculately clean. It’s wonderful to be able to open a window for fresh air.
Stayed in April 2024
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Reviewed: April 25, 2024
Maura
United Kingdom2 Reviews10“first time in nyc and loved our choice of hotel and would definitely stay there again.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 6 nights
- • Submitted from a mobile device
everything - hotel was lovely and clean,beds super comfy location was great, walking distance to subway and eating out.
Stayed in March 2024
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Reviewed: April 18, 2024
Delphine
Singapore13 Reviews9.0“Very nice staff, design is cosy & comfortable and location excellent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 2 nights
no breakfast
Very nice attention to details and good soundproofing
Stayed in April 2024
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Reviewed: April 16, 2024
Angela
United Kingdom1 review8.0“A great hotel to stay in Upper West Manhattan. Friendly staff with a cool vibe.”- • Leisure trip
- • Travelers with friends
- • One-Bedroom Suite
- • Stayed 5 nights
- • Submitted from a mobile device
Bar didn’t open until 5pm and no room service.
Great vibe to the bar and loved the decor. Room was spacious .
Stayed in April 2024
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Reviewed: April 16, 2024
Neal
United States of America1 review10“Fantastic place to visit NYC”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
Breakfast would have been good.
Clean, roomy and nice. Fresh room
Stayed in April 2024
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Reviewed: April 11, 2024
Natalia
United States of America1 review8.0“Nothing but clean room”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Absence of breakfast and room service was unexpected for a 5 star hotel. The lobby bar was fully occupied from people from outside and there was no possibility to use this hotel facility. The receptionist didn’t make any effort to check the possibility for a late check-out. I’ve asked just for an additional hour since my some didn’t feel well.
The room was spacious, very clean. Evening live music in the lobby bar was great.
Stayed in April 2024
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Reviewed: April 10, 2024
Benosa
France1 review10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 10 nights
Everything is perfect : cosy atmosphere, very great staff, very good bed ! i loved it
Stayed in January 2024
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Reviewed: April 9, 2024
Karin
United States of America15 Reviews10“Perfect location, amazing staff and beautiful rooms - a perfect UWS choice!”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 7 nights
The only tiny thing is that the Nespresso capsules are not Nespresso brand, so they don't taste like Nespresso. Otherwise, everything was perfect!
The location was perfect for us - UWS, so close to great food options (restaurants and grocery stores) and great subway access to the 1 line. Neighborhood is quiet but close to lots of shops and restaurants and it is a nice walk through Central Park to other cultural options on UES. Staff here is super friendly, very professional and helpful - rooms are lovely - very well set up, newly renovated and super clean.
Stayed in April 2024
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Reviewed: April 9, 2024
Ajay
United States of America3 Reviews10“Upper West side gem!”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted from a mobile device
Excellent location, clean new rooms, great staff at the hotel. We loved staying at The Wallace and would gladly stay there next time.
Stayed in April 2024
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Reviewed: April 7, 2024
Anika
France2 Reviews9.0“Beautiful hotel, great amenities, lovely spacious and stylish room. Staff were not so helpful and we missed having any r”- • Leisure trip
- • Travelers with friends
- • One-Bedroom Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Beautiful property in a great location
Stayed in March 2024
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Reviewed: April 5, 2024
Arezou
United Kingdom7 Reviews9.0“lovely overall though, thank you!”- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 5 nights
We did not have a view although we asked for one.
The staff were lovely and the live band was great! Our room was very nice as well and very clean.
Stayed in April 2024
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Reviewed: March 28, 2024
Karla
Italy18 Reviews10“A wonderful experience! I was just disappointed I was only staying one night.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
Nothing!
EVERYTHING! I just wish I could have stayed longer. From all the staff members to the room it was a fabulous stay at the Wallace. Everyone appeared as if they truly enjoyed their job. So rare these days. I highly recommend you stay here! You won't be disappointed.
Stayed in March 2024
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Reviewed: March 27, 2024
Ehud
Israel37 Reviews10“Highly recommended, most likely we'll return”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
There was only one chair in the room... I needed to for working on my PC. Sometimes one would like to sit and talk in the room. But, being small, I am not sure that anothe chair will fit there.
Excellent location, clean and cozzy room, pleasant and helpful staff
Stayed in March 2024
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Reviewed: March 27, 2024
Esteban
United States of America3 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 7 nights
Truly a lovely stay as I sincerely cannot say enough wonderful things about my time at this elegant boutique hotel.I travel quite often and rarely write reviews because I do not like to leave bad ones. It was an absolute pleasure to leave this review. I loved the UWS location....I'm very fond of this area of the city and think it is one of the best spots to stay. The 76th street location is quiet and the area is chic and sophisticated. Traveled for a one week stay to visit my family and celebrate my birthday, and upon arrival was upgraded to a deluxe queen suite--very swanky. Thank you front desk..you were very gracious and kind. The room was huge and very chic. The living room with fireplace was classy and elegant & decorated very well. The room was huge by NYC standards. What I noticed upon arrival to the hotel and to my room was how wonderful the place smelled. Lighting and HVAC were great and easy to operate. Best part was the electronic shades....you just hit the lights out button & everything goes dark...Loved it! The bedroom was superb and the view was outstanding....reveled in how soft the bed and bedding were and how modern and large the bathroom was. Shower was incredible, a nice touch to ending a busy NYC day. Room was always cleaned spotless and housekeeping was very attentive. Please tip them as they work very hard. The closet was great as was the wardrobe rack in the bedroom...asked for more hangers and in 5 min they were delivered. Loved the room being a corner suite as the light was amazing, especially during the golden hours of the city...12th floor had wonderful views. Best part was the jazz bar downstairs...it was very toney..just that quintessential NYC lounge atmosphere and loved the gas fireplace in the lounge. Lots of good energy from the staff! Absolutely loved this boutique hotel and cannot wait to return!!! A 5 star property. Understated and elegant.An exceptional property as the word marvelous comes to mind!!
Stayed in March 2024
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Reviewed: March 23, 2024
Paul
United States of America9 Reviews10“Now our go-to hotel in the Upper West Side”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
There was nothing not to like!
The room was spacious, decorated with very good taste, upscale touches like multiple lighting options and electric shades. Very nice staff, and the lounge was definitely worth a visit for a cocktail and live music.
Stayed in March 2024
