We've been visiting La Paloma for several years. This was one of the most disappointing stays we've encountered. First, we got put into a top-level room on a building where the elevator went out. Knowing that the staff was aware of this issue, having to carry all of my families bags upstairs was a little uncalled for. At least offer someone to help us with that. I understand there was a storm that came through before our stay, but the pool area just wasn't clean enough. The decking was muddy and dirty, the bar of Sabinos was greasy, the area around the slide, and its stairwell just felt nasty to walk on barefooted. Also, I had to go behind the desk twice to get my own waters because no staff was present. There was no music around the pool area. That's kind of a big deal when hanging out around a pool Sabinos, the chicken tenders, were horrible, and I caught the chef (the one with the green hair) eating the food as she was cooking it. After all of this, the most disappointing thing about Westin is that we've been visiting this place for so long, and there haven't been ANY noticeable updates done in YEARS!!! Especially to the pool area. It needs a makeover. Just walking around that place is an inconvenience, especially if you have a stroller! There aren't enough umbrellas either.

Bed was comfortable, room was spacious, slide was fun.

Stayed in July 2023

Terrible.

Electricity went out and they wouldn’t check anyone in for hours. No contingencies. Will not go back.

Stayed in July 2023

Everything at this property was run down. We spent more money than ever to stay here. The elevator in our building was broken. My 80 year old mother with heat problems had to use the stairs in the 105 + weather. Conversely there was no hot water in our building. I rented three rooms. 2 were king rooms with pullout beds. All rooms had 3-4 people registered and one of our rooms had no pull out couch. When we called the front desk to address an issue no one ever answered the phone. In fact, they would pick up and then hang up the phone. I had one 2 Queen rooms, and 2king +pull out bed, at $900, a $336 Ramada by the pool and we didn't $300 at the bar. The begining of the first day at the pool was fun, but apparently I found out later, they made everyone get their pool noodles etc out after we left. On our second day as we entered the pool with our noodles, the manager who was standing with her hands on her hips directing staff informed me with superior tones that the noodles and toys were not allowed in the pool. I explained we and everyone else had noodles in the pool the day before. I was told that I should have read my pre arrival email better. There were, through the day a couple of managers in dress shoes in the pool area telling people what they could not do. I'm not sure what message the management is sending here, but they are not accessable, friendly or accommodating. Later in the day they put up tents to inspect bags for snacks and beverages. Because the phones were not being answered every time we needed to ask a question we were required to walk, a significant distance, to the front desk and wait in line at the check in desk. Upon departure, we carried all if our belongings to our car because there were no bell services available to help us. There were in face at least 5 carts not running and apparently there was no staff to operate them. All around the property poor planning was evident. The pool bar ran out of ice at noon. In Arizona.

The only saving grace here are the forward facing employees that empathize and do their jobs with a smile. The managers caused the staff score to be reduced here. They are automatons programed only to stop people from doing normal vacation activities, and will not respond to phone messages.

Stayed in July 2023

N/A

Everything, the staff went above and beyond for us, very nice and helpful, hotel was beautiful and very clean. Loved it so much ended up booking extra days

Stayed in June 2023

The facilities were upgraded but the tile in the shower wasn’t great, the fridge broken, stains on the bedsheet and wear and tear around the hotel. The dining area was dirty, staff were pretty friendly everywhere but the pool. I don’t like the wristband feature at the pool, parking is far from rooms.

The views are breathtaking. Bed was comfy, peaceful.

Stayed in June 2023

how far away from the main building we were. I was there for a week and ask to be moved closer but they didn’t do it.

nice pool but there was construction going on

Stayed in May 2023

Nothing

Everything

Stayed in May 2023

The Bugs and walking distance to the pool

the room and pool

Stayed in June 2023

nothing

we like everything

Stayed in April 2023

The rooms didn’t have a nice view and once, at breakfast time, the didn’t give us a table to seat because we didn’t had a reservation (which we didn’t knew we needed to), we ask for something because we had 5 kids starving and they just say NO, as if we were asking for something free

it was nice, a little too crowded

Stayed in April 2023

it is a difficult property to get around if you are handicapped or have mobility issues. they will send you a golf cart and offer it freely but it is a hassle. I have stayed there over twenty years for business, little things have suffered

Stayed in March 2023

The property was beautiful and well-maintained.

Stayed in October 2022

I loved absolutely everything

very clean, staff was friendly and attentive,, location was gorgeous the views were beautiful, the pools were fabulous

Stayed in July 2022

The elevator and the TV wasn't working. It has a smell like old carpet

The pool

Stayed in September 2022

Read above. What l liked was a maid Rosalia help me. Had me stay in a empty room until l could get into room. Because l was so upset.

The first room had to call security to open door. Security said just kick door. I went in and bugs starting to bite me. I had to pull door open as hard as l could and arm hurt. Complained and was given another room. Again had to call Security to get in. I thought l was going to pass out it was so hot. Horrible experience.

Stayed in August 2022

The property was clean and well kept.

Stayed in August 2022

the room smelled like humidity, the carpet was dirty, the sheets on the bed smelled dirty and there was hair all over the bathroom . the room door broke and changing rooms was chaos and the staff was not helpful ( my wife and toddler son were on their own). I tried everything to get in touch with a manager but never had luck. ever since I got there the lady at the front desk that checked me in was not very friendly. to top it all off, horrible service at the pool. Its a shame because I have been going to la paloma my entire life and wanted to continue doing that but now with my son, that is not happening.

the golf course.

Stayed in July 2022

I would not change a thing

We really enjoyed our experience here

Stayed in July 2022

Room wasn’t ready at check in, Rooms were old and dirty. Had a funny smell. Impatient staff

The grounds are gorgeous. Pools are clean

Stayed in July 2022

air conditioning was not working in the room. then the front desk claimed to send someone to “look” at the air conditioning. well, it was a security guard dropping off a fan!!! the rooms did not have bed comforters. I attached an image of the Fan that was supposed to keep the room cool in Arizona Heat

beautiful area. pool is great.

Stayed in July 2022

TV in room didn’t work, phone didn’t work, fridge didn’t work, sheets were dirty, room smelled.

pool

Stayed in July 2022

fabulous food and amenities!

Stayed in June 2022

the room was not very clean as there were crumbs on the ground.

the outdoors or the property is beautiful.

Stayed in June 2022

The pool tiles loose, the vents dirty, and the pool boys didn’t clean up properly.

Stayed in May 2022