6631 West Broad Street, Richmond, VA 23230 , United States of America
#11 of 73 hotels in Richmond
Guests' ChoiceBased on 211 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
9.1
Facilities
8.7
Staff
9.2
Value for money
8.2
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Masters
United States of AmericaThe room wasn't great. My closet doors wouldn't shut, the bathroom had a toilet with a faulty handle, the shower head was loose, and the shower leaked. The bed and rest of the room were nice.
Everyone that works at this location is truly dedicated to top notch customer service. They were kind, helpful and professional. This was truly the best part of staying here.
Stayed in May 2024
Reviewed: May 26, 2024
Tisa
United States of AmericaBroken elevator. Loud people. Shower drain had hair
Location
Stayed in May 2024
Reviewed: April 22, 2024
Ikea
United States of AmericaEverything was great from the smash burger to the comfort of the room. What made it even better is that there was a fridge in the room.
Stayed in April 2024
Reviewed: March 20, 2024
Christy
United States of AmericaSuper clean and comfortable.
Stayed in March 2024
Reviewed: February 25, 2024
Sam
United States of AmericaThe elevators were slow/malfunctioning. Long trips to the 4th floor and above.
Stayed in February 2024
Reviewed: December 30, 2023
Stephanie
United States of AmericaNothing. The location was not where I thought it would be …. But that is our fault! 😀
The staff was wonderful. The amenities were lovely
Stayed in December 2023
Reviewed: October 27, 2023
Rudy
United States of AmericaNothing
Great lobby and bar. Bedding and room great. Good location
Stayed in October 2023
Reviewed: October 8, 2023
Leslie
United States of AmericaThe location is not far from shopping and dining
Stayed in October 2023
Reviewed: September 16, 2023
Denishia
United States of AmericaOnsite
Stayed in August 2023
Reviewed: September 11, 2023
Nikita
United States of AmericaLOVED EVERYTHING
LOVED EVERYTHING WILL DEF GO BACK
Stayed in June 2023
Reviewed: August 15, 2023
John
United States of AmericaExcellent.
Stayed in August 2023
Reviewed: August 15, 2023
Monica
United States of AmericaI didn’t know it was a pet friendly hotel. I might have chosen a different place had I paid attention, but everything turned out fine.
EXCEPTIONAL customer service. Each and every person I spoke to was extremely helpful and professional. The room was clean, BUT it did have a slight odor of cigarettes.
Stayed in August 2023
Reviewed: August 6, 2023
Alexus
United States of AmericaOne of the elevators were broken, so sometimes the wait was long.
The staff was very friendly, the room was clean, and the bed was comfortable. I visited the hotel restaurant a few times and it was very good.
Stayed in August 2023
Reviewed: August 6, 2023
Timothy
United States of AmericaSlow elevators
Staff, Hospitality, & Cleanliness
Stayed in August 2023
Reviewed: July 31, 2023
Mary
United States of AmericaRooms are not cleaned every day unless requested
The property was easily accessible from the highway, and not far from the downtown area
Stayed in July 2023
Reviewed: July 28, 2023
Anita
United States of AmericaClean, accommodating with restaurant and bar on site!
Stayed in July 2023
Reviewed: June 28, 2023
Mary
United States of AmericaThe hotel is in a business park. Not much around it besides office buildings. The glass shelves in the bathroom were very dusty.
Pet friendly hotel. Lovely staff. Room service available. Easy on/off access to the highway.
Stayed in June 2023
Reviewed: June 16, 2023
John
United States of AmericaShower water pressure could be better.
The bed was very comfortable.
Stayed in June 2023
Reviewed: May 18, 2023
Shannon
United States of AmericaThere was nothing that could have been better. The visit met my expectations in every sense and contributed to a great visit in the capital city. Previous comments on travel sites mentioned elevator problems. Our visit coincided with multiple graduations, so the hotel was full of activity. At no point did we have to wait an exhorbitant time for the elevators.
The breakfast was phenomenal! We had the "American" breakfast, which was prepared to perfection. The bacon had a perfect texture and was the best part of the meal. Also, from the moment you walked in, a pleasant scent permeated the premises. The Staff was very pleasant and responsive, even when they were short personnel. Did I mention the bacon?
Stayed in May 2023
Reviewed: May 17, 2023
Mariana
United States of AmericaN/A
Beautiful hotel! Smelled great in the lobby! Amazing food in the restaurant downstairs.
Stayed in April 2023
Reviewed: May 11, 2023
Daliborka
United States of Americaelevator slow or not working
Great location, clean and friendly staff
Stayed in April 2023
Reviewed: April 17, 2023
Sheila
United States of AmericaTV remote and phone didn’t work
Stayed in April 2023
Reviewed: April 14, 2023
Katerina
United States of Americanothing
gorgeous, welcoming, fun
Stayed in March 2023
Reviewed: March 13, 2023
Nikita
United States of Americaparking
The property was nice, parking was a little tight but not too bad
Stayed in March 2023
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