Everything was perfect.

The complimentary breakfast that gave you choices was nice. The outside bar was very convenient and beautiful. Hotel was within walking distance of a good amount of attractions. Beautiful rooms with antique preserved fixtures in the bathrooms. Everyone was nice and it was very clean.

Stayed in April 2024

After enjoying an evening in the outdoor bar on the Friday, we were excited to eat here again, but it was closed on the Sat, Sun night which was very disappointing. There was a power cut on the Sunday night which led to us waking up on the Monday with no power in the hotel, no emergency lights in corridor, had to use phone to guide ourselves out of the room, spent the day at the space centre, back to the hotel about 5pm only to find power still out and we had to transfer hotel on our last night, not ideal, but out of hotels control I guess.

Bed was super comfy. Location for getting out and about was great. Breakfast and female staff member who made the best coffee was great. Really enjoyed the outdoor bar on the Friday night, cocktails were great and the food was amazing, totally intended eating and drinking here again. We were expecting a parcel to be delivered to the hotel and unfortunately it arrived after we had gone back to Scotland. We had spoken with John and another member of front desk staff who assured us they would take parcel and contact us to arrange delivery back to UK and we would arrange payment etc. Unfortunately after we had left I heard nothing from the hotel. I emailed John Flores and received no reply, I emailed reception no reply, so this was very disappointing, after being advised they would look after this for us. However I called the hotel and had the great fortune to be transferred to the amazing Amy Nguyen, she was absolutely fantastic. She arranged the FedEx transportation of our parcel, she kept in touch with me for 2 weeks, due to some difficulties with FedEx and the parcel. She is an absolute credit to this hotel and the main reason for the top review on staff and hotel. She went over and above and deserves recognition for her help. So once again Amy, thank you so much.

Stayed in April 2024

I chose The Whitehall because I need a downtown hotel and it seemed to offer better VFM than other hotels. I was very pleased with the hotel the staff were very well trained and efficient. My room was very spacious and well appointed. I had breakfast at Edgar's Hermano at the Hotel every morning. It was excellent.

Stayed in May 2024

Traffic in downtown

Price

Stayed in May 2024

The elevator takes too long

overall, the room was cleaned. The hotel was nice and conveniently located to my meeting.

Stayed in March 2024

The noise of sirens on the roads through the night was disturbing. Other than that, can't fault it.

An upgrade was offered to a bigger room which was super. Great bathroom and shower. The staff throughout the hotel were friendly, the bar and cafe staff got to know my favourite drinks quickly. The Sotherly host was very friendly and helpful.

Stayed in April 2024

We were right by the elevator and here every time the elevator open and closed. Anytime anyone around us opening and close the door we could hear it as well. We woke up several times to people screaming in the hallways. The bathroom is really small , But clean.

The bed was comfortable. The staff is friendly. downstairs was beautiful and the patio was fun with a nice ambience.

Stayed in April 2024

Staff are very rude. Also breakfast is coupons at the restaurant. The elevator is very slow and doesn’t work properly

The location and that the rooms are spacious

Stayed in April 2024

The room was falling apart and outdated. The mirror for example looked it was falling apart and the floor was damaged . Location was not nice the highway woke me up more than anything. Worst the valet were so rude and actually made us feel not welcome . One even snapped at my husband . J

I love the people who worked at the front desk and the restaurant for breakfast. They made us feel so comfortable

Stayed in April 2024

Have more selections for a variety of eaters.

It is in a good busy location. The property is pretty easily to get around and has multiples access to different levels.

Stayed in March 2024

No in room amenities, microwave, refrigerator (unless requested).

The staff was extremely friendly and helpful.

Stayed in April 2024

I think I have just one complaint. Even though I booked the room for four people and it was advertised as 'breakfast included' it wasn't included at first. I had to ask staff about it and the lady at the counter wasn't too happy fulfilling my request. I was given only two vouchers for a breakfast even though the room, as I said earlier, was booked for four. The lady explained it's their policy and she can only give me two vouchers... So, keep that in mind if you go there with larger group. The breakfast itself will cost you around $20 otherwise. Basically, in this regard it's far below what you'll get for a 4*, or even 3* run of the mill hotel in Europe.

I chose the hotel mainly because it offered great price in the city center, with walkable distance to Toyota Center. It's located in what seems to be a financial district so it's very quiet and the area seems to be super safe.

Stayed in April 2024

One of the outlets in the room did not work at all.

Great location, hospitable, and close to everything downtown!

Stayed in April 2024

The shower leaked over the floor.

The staff super friendly and very helpful. The bed was nice. The room was clean. The location was awesome.

Stayed in April 2024

No huge issues but there was practically an entire wall of outlets in the room that did not work, so we had to alternate charging our devices at the nightstand. Very small bathroom. Long wait for the elevators. No mini fridge or microwave in the room.

Hotel is located on the "outskirts" of downtown, so a lot less foot and vehicle traffic. The lobby looked nice. Hotel appeared clean in the areas we visited. Saw many reviews about the valet parking but there is a covered garage right next door that we used. Quick check in and checkout.

Stayed in March 2024

I only had one simple request, to have a tea kettle in my room, I was promised one but I never received it. (I asked 3 times)

The best thing about it is the location, very good location in downtown.

Stayed in March 2024

Although impressive the rooms are a little patch worked up to look newer or modern, so our toilet had an issue the entire time we were there.

Very modern in the Bobbie be very clean. Lots of people around in the front counter. Staff was exceptional.

Stayed in March 2024

The room floor was buckled in some places.

The hotel was very clean, staff was very helpful, room was larger than usual, and food at the restaurant was good.

Stayed in March 2024

Nothing really, but just as feedback; The hotel corridors could do with a bit of refreshment, but that didn't bother me or influence my general impression of the hotel. I was working a fair bit in my room, and just a bit stronger light would be good.

The room had all the things expected and required. Great with ironing board, iron, and hairdryer. Work space came handy, and the bed was very comfy. Facilities were nice, outside bar with live music as well as breakfast restaurant- both with lovely staff! Thank you Vicky! I would stay here again if I return to Houston.

Stayed in March 2024

Small bathroom, everything a bit dated.

Good location, friendly staff, comfortable bed and pillows.

Stayed in January 2024

No coffee waiting for me downstairs ? ? That would have both spoiled & impressed me!!! Also, in luxury facilities I’ve stayed in previously….there is always a shower cap & a liquid hand soap!

Beautiful facility, loved almost everything!!

Stayed in March 2024

Small bathroom.

Large, beautifully furnished rooms. Exceptional service.

Stayed in March 2024

It wasn’t as nice as I expected but it wasn’t bad. I wished there were thicker covers on the beds or a comforter or something.

It was a pretty cool building

Stayed in February 2024

The bathrooms are perhaps a bit small although well organized. There is no rack to dry the towel after a shower. Some of the amenities did not work properly (e.g. room safe did not operate at all, one of the faucets was loose, and the wifi signal was very weak on the 11th floor). Finally, in the morning, as things get quite busy, the elevator wait can be very long especially for those on the upper floors of the hotel.

The hotel offers clean, quiet, comfortable and spacious rooms. The mattress is firm but not too hard. The pillows are soft but not too much so. The bathroom offers body wash, shampoo and hair conditioner. The hotel is located at the southern end of downtown Houston, but within an easy walking distance to all of the downtown area. Moreover, getting an Uber/Lyft never required a wait longer than 5 minutes for trips outside of downtown.

Stayed in February 2024