Bed was too soft . No in house sundry store for minor items such as tylenol, hairbrush etc.

Stayed in May 2024

Disappointing brunch at Leuca where food was average but expensive and service was very slow

Luxury stay with great views and service

Stayed in May 2024

Room is quite small for the price. The pool wasn’t open. I didn’t much like the room service menu and availability- closed at 10 pm.

Good location and great views. Comfortable bed.

Stayed in May 2024

Service was slow for breakfast

Modern hotel, very spacious bedroom (which is not so common in NY !), private terrace is a real plus, very pleasant. Nice building architecture as well.

Stayed in April 2024

I love staying there! Great location, often great views, friendly staff! The Westlight roof top restaurant/bar is awesome. Dinner at Leuca is expensive but excellent. I try to go if rooms rates are not too high. Lots of competition in terms of Hotels in the area.

Stayed in April 2024

The front desk and check in

Stayed in March 2024

No coffee machine in the room, we asked for it but we never got it

Nice modern property, great location

Stayed in March 2024

From what I could understand you had to make a reservation for the bar area and we weren't even sure what they served so that was annoying. We didn't get a chance to try out any of the food in the hotel this visit, but will certainly stay here again in the future.

The view from our balcony on the 17th floor was amazing. The room was spacious and comfortable, I loved the water pressure in the shower, and all the little added touches just made us feel welcome. The elevators are fast and you can't beat the location with easy access to everything from the subway to the ferry.

Stayed in April 2024

Strange/small “lobby.” Breakfast had to be put on luggage rack to eat inside. Cheap/damaged furnishings and flooring. Difficult to walk around the bed.

The panoramic views as the elevator door opens to your floor. Staff were friendly and fast. In room breakfast was delicious. Le labo toiletries! Hot shower with great water pressure! Chromecast viewing from your phone to the tv. If you don’t want anything from the snack/mini bar just request for them to clear it. High ceilings. Lavazza coffee maker. Welcome cookies 🍪. LOCATION

Stayed in March 2024

Nil

Comfortable stay in a nice laid-back neighbourhood with great on-site restaurants! Sunset views from the Westlight rooftop bar were outstanding! Service was also excellent ☺️

Stayed in March 2024

Front desk not very welcoming, cleaners make a lot of noise which I’ve not come across before. There was literally 4 cleaners in neighbouring room for an hour in the morning making a racket?

Incredibly comfy rooms, nice views from Balcony, Westlight bar and Italian restaurant very nice! When pool opens will be some spot to chill out!

Stayed in March 2024

Really friendly thoughtful staff, great location and clean comfortable rooms. Booked a Gotham balcony room and it was very spacious and really nice to have a little outside space.

Stayed in March 2024

I had expected five star service, but some of the staff were operating on a more three star vibe - carried my own three suitcases to my room, spent probably 5 minutes trying to call for room service (rings and hangs up a bunch of times), front desk doesn’t answer the room phone, etc. if you don’t need any help, you may not notice, and it’s lovely otherwise, but if you need something, the service was surprisingly absent - I ended up ordering out the second time I was left hanging on the phone for room service.

Beautiful! Bed was so comfy and soft. View was so cool - right in the middle of Williamsburg, this place is great.

Stayed in March 2024

So far from Barclays Center and my room did not have working charge ports

So close to food and night life

Stayed in March 2024

1. too much kindness(employee opened the room door when we’re in room) 2. not good smell coming from the next room.

great kindness, perfect view and nice amanities, clean room

Stayed in February 2024

Wi-Fi wasn’t working. Also made a request for silverware at about 12am that never showed up. Called back front desk and no answer. Ended up eating with hands 🙃😜

The view!

Stayed in January 2024

Ability to access room top bar was restricted which was surprising. Therefore, no bar available. No place to have breakfast in hotel (must go across the street)

Location was great, restaurant was terrific, beds were very comfortable.

Stayed in January 2024

The customer service

The view

Stayed in January 2024

The roof top chalet installation was not open

Amazing view of Manhattan

Stayed in December 2023

Expensive valet parking

Stayed in January 2024

Room a little on small side. No proper lobby to hang out & chill, drink coffee, do work etc. Decor a little too corporate.

Location, view from room, balcony, rooftop bar

Stayed in January 2024

Location, it was clean, nice staff

Stayed in December 2023

Bed size and mattress- too low and soft

Great shower

Stayed in January 2024

Arrival and entrance area need a rethink as does the lobby.

Exceptional view and cool location. Super balcony.

Stayed in January 2024