1700 Benjamin Franklin Parkway, Philadelphia, PA 19103 , United States of America
#34 of 89 hotels in Philadelphia
Guests' ChoiceBased on 3049 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.4
Staff
8.8
Value for money
8.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 1, 2024
Lukas
GermanyVery nice hotel located centrally in Philadelphia. Our room was surprisingly large. The small kitchen had everything we needed to make a small breakfast. The staff was very friendly. We didn't have time to swim in the pool, but the rooftop terrace had a great view.
Stayed in May 2024
Reviewed: May 31, 2024
Thomas
United States of AmericaAfter we checked out, we had to go to the garage and wait for the valet to get our car. As we were waiting our babies milk was leaking and we did not know it. One of the valets started yelling at me because it was leaking onto the asphalt in the garage and demanded that I "GET OUT!" and told me to "WAIT OUTSIDE!" Of course the valet before him told me that it was going to take about 10-15 mins to get my vehicle (actually turned out to be 35 mins) and it was raining outside so I refused. This guy was acting like the world was ending because of a trail of milk droplets in the parking garage. To the point that other guests were getting involved as it was not a big deal. I told him that if he got me some water I would wash it down into the storm drain. He refused and ended up getting some water and doing exactly what I said I was going to do. After 35 minutes, we got our vehicle returned to us and we left. Other than this incident, I have no complaints at all!
The hotel stay was exceptional, we were on the top floor and had access to an observation lounge. The observation lounge leads out to the pool deck and adjacent fitness center. In the mornings, the observation lounge offers free (quick) breakfast items and is stocked with snacks throughout the rest of the day. The hotel management/ concierges were very professional and always smiling!
Stayed in March 2024
Reviewed: May 30, 2024
Sydlo
United States of AmericaIce machines broken on 12th floor and did not have access to 24th floor ice macine. Phine broken in room.
Great location. Wonderfull suite. Great view of basilica. Attentive staff.
Stayed in May 2024
Reviewed: May 27, 2024
Averian
United States of AmericaThe sink had a bad odor. The rooftop pool is a bit small.
Mostly everything!! The location is perfect the size of the room is perfect.
Stayed in May 2024
Reviewed: May 27, 2024
Chappell
CanadaI did not like the price for the size of the room with a murphy bed and I did not like all the strict rules about guests. As a single person I felt I couldnt bring anybody back to my room.
I liked the location and the staff and ameneties
Stayed in May 2024
Reviewed: May 24, 2024
Raysa
United States of AmericaToo much money but the worst part is the parking. If you are already paying so much for the room why you have to pay for parking and specially so much. Very disappointed in that.
Good location
Stayed in May 2024
Reviewed: May 24, 2024
Saf
TurkeyHeat was not working and it was too cold to sleep.
Location, staff, cleanness, etc
Stayed in May 2024
Reviewed: May 23, 2024
Janet
United States of AmericaWater pressure at bathroom sink was very low.
Location was great to get to UPenn and families in area. Enjoyed having the kitchen facilities and pool on rooftop deck, as well as exercise room.
Stayed in May 2024
Reviewed: May 21, 2024
Mark
United States of AmericaShower system very hard to figure out. Door let lots of noise in from hallway
Huge room. Very clean
Stayed in May 2024
Reviewed: May 19, 2024
Annabel
SwitzerlandNo breakfast but excellent bakeries in nearby Reading Terminal Market plus coffee in the room. Good location between galleries and historical quarter.
Stayed in May 2024
Reviewed: May 17, 2024
Rich
United States of AmericaGreat location. Well kept. Friendly helpful staff. Shout out to Nyeesha.
Stayed in May 2024
Reviewed: May 16, 2024
New
United States of AmericaI attended an event at the Philly convention center. The Windsor was walking distance from that location. That was a plus for me. The staff were very nice, and best of all, the matress on the bed was firm.
Stayed in March 2024
Reviewed: May 15, 2024
Marlysgirl
United States of AmericaWe came during a volleyball tournament so the lobby was chaos, the staff did a great job managing. It would be nice if the lobby was a little bigger. The elevators were very slow. The rooftop was closed for 'weather' but it was perfect spring day, so call ahead about the rooftop, that was the biggest disappointment
We had the best room. Balcony right off the elevator, but could not hear noise from it. Location is perfect for sight seeing. Very clean. The Irish pub downstairs is great and will deliver to your room
Stayed in April 2024
Reviewed: May 15, 2024
Edward
United States of AmericaThe free light breakfast could be a bit better - recommend they plumb in the Keurig.
The staff is exceptionally helpful and friendly.
Stayed in April 2024
Reviewed: May 14, 2024
Corpuz
United States of AmericaThe suites
Stayed in May 2024
Reviewed: May 13, 2024
Twanesia
United States of AmericaThe tv has like 5 channels
The view was perfect
Stayed in May 2024
Reviewed: May 13, 2024
Anna
CyprusThe chairs could be replaced but not a big issue
Everything was great. Very spacious and comfy rooms. The gym was greatly organised as well. Location was great, central and felt safe
Stayed in May 2024
Reviewed: May 13, 2024
Anna
United States of AmericaVery loud from hallway - I had to put towel under the entry door. Always someone closing the door in a way that it was loud and shaking everything around. Several times I jumped in the bed. Another day couple rooms aside on opposite side someone's dog was barking as it was in my room. Oh, on last morning I ran out with hair conditioner.
Location is amazing. Nice gym room and roof deck with swimming pool. Comfy bed. Good view. Really big room. Two huge wardrobes. Good kitchen items. Wifi worked well. To have garage in/out privileges order parking during check in.
Stayed in May 2024
Reviewed: May 11, 2024
Patricia
United States of AmericaCould hear doors slamming shut a lot.
Nice room. Nice view. Conviently located.
Stayed in May 2024
Reviewed: May 10, 2024
Costantino
United States of AmericaThe pool was great. The room was nice. We had a good time.
Stayed in May 2024
Reviewed: May 9, 2024
Jane
United KingdomLifts unreliable. No mirror in room apart from bathroom. Paper thin walls so you could hear people in next room.
Location and room available early
Stayed in May 2024
Reviewed: May 8, 2024
David
United KingdomThere was no place to simply leave the car while dropping off bags so, arriving by car as strangers to the city, we had no clear option other than to use the rather expensive valet service.
We were given a complimentary upgrade and had a spacious, clean, comfortable room with a balcony giving a splendid view over Benjamin Franklin Parkway, encompassing numerous notable buildings.
Stayed in May 2024
Reviewed: May 8, 2024
Andreea
RomaniaThe door had a small issue, we had to pull/ push harder to open/ close it.
Big & clean room
Stayed in May 2024
Reviewed: May 6, 2024
Tracey
United States of AmericaNot all elevators working. Long wait time.
Great location, fantastic restaurants on premises.
Stayed in May 2024
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