Leaving

Staff was super efficient and friendly.

Stayed in April 2024

Menu in Julian was very limited..and food was just ok

Size of rooms, staff!

Stayed in April 2024

Very cute nice hotel in a nice location.

Stayed in April 2024

Parking facilities. Additional taxes.

Good breakfast choice. Open feeling around Hotel- currently not overly built up. Incredible views.

Stayed in April 2024

Beautiful hotel. Wonderful staff. Driver provided by hotel to drive us from the hotel to any destination within 3 miles and back again

Stayed in April 2024

The only complaint I would have is the acoustics of the room .we could hear doors opening and closing and voices in the hallway throughout the night.

The rooms were well appointed, attractive and comfortable. The staff was friendly and helpful. Room service was timely and absolutely delicious. The restaurant was good and service attentive. We enjoyed Bar Julian as well.

Stayed in April 2024

Location was the best in town. Away from the busy tourist area but yet a walking distance away. The hotel room was clean and the staff was super helpful.

Stayed in April 2024

It is on the far end of everything you want to walk to. Not exactly in the city center. This makes it more peaceful, but we would consider staying somewhere that is closer to restaurants, stores, landmarks.

Beautiful hotel and grounds, parking deck next door. Able to walk to everything, great staff who were always friendly and hospitable. Peaceful and quiet with a beautiful river view.

Stayed in April 2024

The Toilet paper

I thought everything was GREAT with the exception of cheap toilet paper? I really was surprised that a Hyatt would have really cheap toilet paper!

Stayed in April 2024

The stay at The Thompson exceeded our expectations. The staff was extremely friendly and nice. The hotel was immaculate with so much to do right around it. It was just far enough from downtown to where you felt like you weren’t in the middle of everything with noises and tourists but at the same time was close enough to still be able to walk everywhere in the city you would want to go. One of the best hotels I’ve been to. Room was beautiful and comfortable!! Highly recommend!

Stayed in April 2024

The restaurant of rooftop was too slowly and they don’t offer gluten free options

Everything looks new

Stayed in March 2024

Above…also, at least one additional front door staff as there was no staff present when we arrived, especially on busy or holiday weekends. After waiting in our car a few minutes, I went inside to front desk to see how we were to arrange parking, luggage, check in. Front desk staff checked me in and then pleasantly came from behind desk to wheel a luggage cart to our car at the curb.

Hotel is beautiful. Our room (premier king corner suite) was lovely. Quiet, well appointed. However, charging $50 for valet parking and a $35 property fee is not necessary. The garage is right next door. Fresh bottles of water available in a cooler at the front door a nice touch but a welcoming cold container of fruit or veggie water with glasses at interior entry to the hotel would have been preferable for making a good first impression. Front desk staff was polite. Valet and luggage staff were very quick. Bed was very comfortable. Would like the bathroom to be stocked with more than two washcloths and drinking glasses in the bathroom. Bath products very good. Could have used a shower cap and an extra towel or two. An available blanket or afghan in the living room area would be nice while sitting on the sofa. These little critiques are minor. The property is 4+ star. I would recommend more than a one night stay in order to fully appreciate the hotels offerings. We arrived after 5 pm and after walking for hours in Savannah, so being tired, we did not fully see or use the wonderful offerings at this hotel. We would stay again.

Stayed in March 2024

I thought the rooftop menu was limited. Drinks were too expensive.

Great pool area and the heated pool was the perfect temperature because it was a bit cold and windy. But we could enjoy the pool because we love to swim.

Stayed in March 2024

I think they should offer some type of snack , fruit, water and or pastries for guest through out the day.

Very clean and comfortable. The hotel was right at the river walk very easy to get to river street. The staff was “GREAT”!!!!! The bar, Bar Julian, on the rooftop was very nice with a great view,

Stayed in March 2024

A bit of a limited menu at the fleeting bar.

We loved the room art and furnishings. Also, we really enjoyed the river view. It was really fun to watch the container ships.

Stayed in March 2024

The only downside to this hotel is that there is no free parking. Your options are: parallel street parking, parking garage, or valet parking; all of which have fees, but if you plan accordingly, it's not a huge deal.

This hotel was so clean and modern! If you don't want to be in the middle of downtown and don't mind a short walk or quick car ride up to River Street, this is your hotel. Upon arrival, we were greeted by all smiles from the doorman, to the front desk staff, to the bellman who took our luggage from the car to the room. We were in room 419, partial river view(see pic), more than enough view to see the boats coming in/out. Everyone always had a smile. The hotel has a complimentary house car that will take you anywhere within a 3 mile radius of the hotel(the day driver Mr. Frank is amazing,couldn't have asked for anyone nicer or more personable), 24-hour security, great drink selections at the bars, wonderful views from the rooftop bar. Added perk, you have to be a guest of the hotel to enter the floors for the rooms using your room key. Anytime we needed anything, the staff were so helpful and friendly and did whatever was needed to make sure we were happy and did it extremely fast. I told the housekeeper one day she didn't have to make the beds, just fresh towels would be nice. When we arrived back from going out, she had made the beds anyway and took the time to fold our personal blankets and arrange my sons stuffed animals on the bed!

Stayed in March 2024

Your property if a good mile from the center of Historical Savannah. The weather was amicable so walking was enjoyable, however, if the weather had been rainy or very warm walking would not have been pleasant. A hotel courtesy bus service that would drop guests off at a designated time and location in historical Savannah. Then have a designated pickup time and spot to bring guests back to the hotel.

We thoroughly enjoyed your hotel transportation. Allen was very friendly and was there to pick us up almost immediately every time. He had a great sense of humor that made it even more fun. Our group of 8 would not have enjoyed Savannah as much if the hotel transportation hadn't been as timely and enjoyable.

Stayed in March 2024

My experience was amazing, everyone was so nice and professional!

Stayed in March 2024

great place

Stayed in February 2024

The beds were not comfortable and the staff member that checked us out was not friendly at all...maybe not a morning person since it was 6:00. But, the young tall guy that helped with checking us in before called away was super nice. He was helpful in suggesting places to us and always greeted us on going in and out of the hotel...asking us how things were going and welcome d us to reach out for anything we needed.

The location was perfect

Stayed in February 2024

Can’t think of anything.

The property was beautiful, and the front desk staff were extremely helpful and courteous!

Stayed in January 2024

Modern feel and look

Very nice property, very clean and welcoming

Stayed in February 2024

House Car Driver that took us to venues around town.

Stayed in January 2024

Nothing, everything was excellent

Outstanding hotel on the river (with a running trail) and a huge dog park across the street. Friendly and energetic staff and wonderful dining options

Stayed in February 2024