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  5. Reviews of Smoky Mountain Inn & Suites

Reviews of Smoky Mountain Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

344 Seven Clans Lane, Cherokee, NC 28719, United States of America

#14 of 15 hotels in Cherokee

Guests' Choice

Review Score

Based on 1608 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.4

  • Value for money

    7.7

  • Free Wifi

    6.9

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: July 24, 2022

    7.0
    Adequate
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was more like a drip, and it never got warmer than tepid. The room was very hot when we arrived, no ac on.

    Clean, location

    Stayed in July 2022

  • Reviewed: July 23, 2022

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Pool

    Stayed in June 2022

  • Reviewed: July 22, 2022

    6.0
    my stay was great, but just the hotel need upgrades plus the swimming pool
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Mattresses needs to be more comfortable also bed sheets/comforter needs new one and little heavy, TVs needs upgrades you can’t Bailey watch tv white lines on tv plus the phones in the rooms olds and not working at all.

    staffs are wonderful very welcome, also the price is great.

    Stayed in July 2022

  • Reviewed: July 18, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    the location is perfect. the staff was friendly and helpful

    Stayed in July 2022

  • Reviewed: July 17, 2022

    7.0
    We did enjoy our stay.
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    breakfast was minimal, water pressure was hit or miss

    clean rooms, friendly staff and good location.

    Stayed in July 2022

  • Reviewed: July 12, 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like the fact that there was wild animals all the way around it such as a stray dog stray cats other than that it was fair

    The staff was exceptional and everything worked out good I had booked it through booking.com and I still paid more than what booking.com said the rooms and I had a strange smell when I first went there but I always travel with my own air freshener so I was okay

    Stayed in July 2022

  • Reviewed: July 11, 2022

    7.0
    for price I guess you get what you pay for. not awful for one night
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    it was dirty and lighting in room did not work

    location

    Stayed in July 2022

  • Reviewed: July 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Power outage for hours

    Convenient location

    Stayed in July 2022

  • Reviewed: July 6, 2022

    7.0
    it was basic amenites older motel probably would not stay again
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 4 nights

    breakfast choices no microwave in room

    The rooms and motel where clean

    Stayed in July 2022

  • Reviewed: July 5, 2022

    7.0
    good value.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    outdated and beds weren’t comfortable.

    the price and the service

    Stayed in July 2022

  • Reviewed: July 5, 2022

    7.0
    Great except for the bed and bedding
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Beds and comforters were terrible. Horrible nights sleep because bed was terribly hard and the covers/comforters were way to then....did not sleep hardly at all

    Bfast was great and so was location. Staff was exceptional!!

    Stayed in July 2022

  • Reviewed: June 30, 2022

    8.0
    Overall a good stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room had a musty smell. The bathtub was very high and awkward to get into for an older person.

    The room was clean and comfortable.

    Stayed in June 2022

  • Reviewed: June 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no microwave in rooms, and the only big reason for not a higher score. The pool and hot tub were looking dirty.

    Nice friendly staff, clean room and comfortable, nice bathroom. Clean property

    Stayed in June 2022

  • Reviewed: June 27, 2022

    7.0
    My stay at the Smoky mountain inn an suites
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms didn't have a microwave and the ice machine was broken

    The rooms were nice the staff was very nice the location was close to the casino and shopping

    Stayed in June 2022

  • Reviewed: June 27, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I was disappointed that the breakfast buffet was gone

    The room location and staff always nice

    Stayed in June 2022

  • Reviewed: June 24, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds and breakfast need improvement

    The pool and hot tub!!

    Stayed in June 2022

  • Reviewed: June 20, 2022

    8.0
    nice place
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast didn’t start on time and they didn’t have much to offer as far as food

    good location, clean, nice staff

    Stayed in June 2022

  • Reviewed: June 20, 2022

    8.0
    We enjoyed our stay and will be returning.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The bathroom in our hotel room was a little small. That was the only thing that we had any complaints about.

    Enjoyed the size of the room. The pool was wonderful. The staff was very nice and accommodating. The location was wonderful. We were within a short drive of everything we wanted to see/do. We have already booked another stay at the hotel for September.

    Stayed in June 2022

  • Reviewed: June 20, 2022

    7.0
    Fixed and felt safe
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like that the first two rooms were not very well kept. One room the window was open and wouldn't shut all the way. The other room the curtain was broke and wouldn't close. Both rooms were on the first floor. But like I said I like that they took care of it without any trouble.

    We liked that it was close to everything we wanted to do. Had a nice pool and hot tub. Also the problems we had in our first rooms, they let us change rooms to the second floor which made me feel more safe.

    Stayed in June 2022

  • Reviewed: June 15, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool area hot tub didn't have a control to turn it on..

    Stayed in June 2022

  • Reviewed: June 15, 2022

    7.0
    Indoor pool and hot tub oh yeah
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows on bed were very uncomfortable and our AC and heating unit inside are linked on the carpet where it was soaking wet in front of it

    Love the indoor pool and hot tub very clean you can tell it very well maintained the layout of the indoor pool area was nice and clean

    Stayed in June 2022

  • Reviewed: June 15, 2022

    7.0
    Indoor pool yes
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Indoor pool , the show , the staff

    The indoor pool area with hot tub was very clean & lay out of indoor was nice

    Stayed in June 2022

  • Reviewed: June 3, 2022

    6.0
    Pleasant
    • Leisure trip
    • Travelers with friends
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    expensive comparing with the condition of the rooms and hotels

    close to main spot . decent .

    Stayed in March 2022

  • Reviewed: May 31, 2022

    6.0
    You get what you pay for. I was looking for something cheap, and that’s exactly what we got.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It isn’t cleaned that well, it truly needs a deep cleaning. The high spots are gotten, but that’s it. Which I understand some places are hard to get, but the corners of where the floor and wall meet are dirty. When we entered our room after check in, it felt and smelt as if the air hadn’t been on in weeks. It was so hot and muggy in there, it took about 4 hours for it to finally cool off. It also smelt terrible when the air was first cut on, which makes sense if it hasn’t been ran in a while. I understand that, but they could’ve at least cut the air on knowing we were going to arrive soon.

    The location of the hotel is pretty decent, it not in the middle of all the down town people and traffic. It’s a nice little place to stay secluded.

    Stayed in May 2022

  • Reviewed: May 25, 2022

    7.0
    You get what you pay for! Cold continental breakfast food!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    there was nobody at the desk we had to ring the bell. The rooms are very outdated we didn’t feel very comfortable no blankets on the bed. A few cheap towels.

    there was an indoor pool.

    Stayed in May 2022

Showing 151 - 175

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