I wish it had more options for food!

I love the new remodeled kids section!! Great update!!!

Stayed in April 2024

I did not like the waterpark hours or the high prices at the restaurant. Also, there was a language barrier with the housekeeping staff, which made it difficult to communicate what our needs were. One of the staff had to use a phone to communicate.

I love how close it is to downtown. The room we had was perfect for our family, however we did bring an air mattress to make sure everyone had a bed.

Stayed in April 2024

The accommodation to get in the pool wasn't designed for beginners.

Water park was nice, staff was friendly

Stayed in April 2024

We had to ask for bottles of water. My room didn't have an ironing board. I asked for one and never received it. They gave us cards to play in the arcade but they only had 4 credits and it wasn't enough to play any of the games my son were interested in. You could also smell chlorine on the 3rd floor by our rooms which was far away from the waterpark.

I liked the location as it was only 1 hour and 30 minutes from my home. The rooms were spacious and comfortable. My son enjoyed the waterpark, arcade and mini bowling adding. We enjoyed the fried pickles at the Moose and Maple restaurant. Our waitress the first night was Rebecca and she provided us with AMAZING service. Overall we had a great stay.

Stayed in March 2024

If you want a late checkout (even if just 1 hr) you have to pay $88+ even though I know they had vacant rooms around us; they said they couldn't accommodate but I knew that they could have + With all the extra things to do on the Grand Geneva Resort, a lot of it wasn't complimentary so all we really did was the Waterpark and at $850 for 2 nights it seems a bit excessive + The air was dry in the room and it seemed like the heating system may need cleaning; it was affecting our sleep. We used the shower like a humidifier to correct + I don't like that they didn't offer real blankets; we went to walmart and purchased 4 throws to be comfortable, which was an additional $100

The room was very clean + They text you when you arrive so you have constant communication with staff + The balcony + patio is such a plus + The location is perfect with stores you might need within 4 min drive + only $50 security deposit for 2 nights + Hot Water in suite + The kitchen was perfect

Stayed in March 2024

Got a nice hotel room with a lot of amenities compared to what I’m used to at other places.

Stayed in February 2024

Plz do something about children running in the halls at all hours!

The waterpark

Stayed in March 2024

The hours of operation for the Waterpark should be extended.

Mostly everything was well.

Stayed in February 2024

The water park gets very crowded mid day with all the birthday parties. I wish they didn’t have the outside groups coming in like that. We were unable to find a parking space and had to park in the grass there was so many people at one point.

I like the suites. Nice size for a family, and the kitchen is key!

Stayed in February 2024

Our room was very spacious and very clean! Waterpark was perfect for what our family wanted. Restaurant connected to the hotel was very reasonably priced and staff was all very friendly.

Stayed in February 2024

The front desk was the best. I was amazed by all the staff members. Actually, everyone was happy. Everyone was smiling. Everyone was helpful even the kids and sometimes when younger people are working places they don’t always have a smile on their face, but they were very very sweet. I even witnessed the front desk Having an issue with a customer and they kept their cool and were very polite.

Stayed in December 2023

One of the hot tubs was down

Perfect for smaller kids. Staff was excellent. In particular 2 young girls. Working at the restaurant facilities. They were so kind and helpful. Always greeted with a smile.

Stayed in January 2024

I chose this property because other waterpark/hotels were too large and overwhelming.. timber Ridge is perfect for a younger group of children perhaps up to age 14.

Stayed in January 2024

Indoor water park could’ve been a bit more heated. Compared to great wolf it was heated and water wasn’t freezing.

Stayed in December 2023

kitchen was poorly equipped and lacked basic essentials.

Water park room and water were warm, clean and spacious enough to seem uncrowded even during a busy holiday week.

Stayed in December 2023

Bathtub looked dirty. Also water was really backed up by the drains at the pool and flooded in several areas.

Very accommodating- quick response for extra towels, bedding and roll in bed. Also room was ready early.

Stayed in December 2023

Everything was to my liking and everyone was so pleasant even the children!

I'm on a restricted diet currently so i brought my own.

Stayed in December 2023

Food and alcohol were overpriced and Waterpark was a bit small in size

Staff was very personable and very attentive to our needs.

Stayed in December 2023

I came to your place and my debit card was charged $87.98. Why?? when will they be returned??

Stayed in September 2023

see above. and balcony was covered in cigarette burns..

THe room could really use a bit of updating. carpets cleaned for one. Also cleaners need to take a bit extra care.. coffee spilled in refrig and cabinets not wiped... It sure woud be nice to have keurigs in room too...

Stayed in September 2023

Food at Smokey’s wasn’t that good. Their salads are terrible! The dressing rooms to go to the waterpark could be improved and make them look cleaner and more modern.

Breakfast at Smokey’s was decent. The water park was great!

Stayed in September 2023

Carpets are really dirty. Needs more updates and refresh. Food options limited. But really the overall cleanliness is lacking… so many stains and marks everywhere

Kid friendly

Stayed in September 2023

See above

GreatLocation close to town and like that it’s on the property with the grand Geneva and the holiday inn vacation club. However not allowed to use the pools at either of the other locations. All in all the room was very nice. Air conditioning worked wonderfully although somewhat erratic. And noisy. Little disappointed in the supplies in the room – kitchen. The coffee machine overflowed. There was only one fork in the utensil drawer the ice bucket was cracked , And we had to ask for a blanket for the sleeper sofa. I believe there was one on the bed that was folded into it but unfortunately I think it should be outside of the bed for sanitary reasons. We were given a room facing one of the small pools however nothing was mentioned at the check-in that pool closes at 4 PM. We went through the large water park area to the outdoor pool on the other side, And have to say that disappointed in the cleanliness of the pool. It was very cloudy and in the heat that’s not very healthy. As One of the restaurants we were going to eat at Intown was closed we decided to come back and eat in the timber Ridge facility. We went over to the barbecue restaurant and we’re seated on a banquette that probably seats six people right inside the door. The banquet seat was so cracked and in need of repair, and my sister sat on the other side and when she sat down the whole seat popped up. Also we asked if they had soup which is usually available and they said no they were out. Then we decided to have the rib dinner and the server after approaching us three or four times asking if we were ready, advised they were out of the ribs. We both worked in restaurants for over 35 years and it would’ve been helpful that when we sat down they told us that They were out of soup and also the ribs. We ended up not eating there. Again The room was very pleasant but unless the Holiday Inn or the Grand Geneva we’re not available we probably wouldn’t stay there again.

Stayed in August 2023

Pool was so dirty it was disgusting..didn’t even go swimming in it .. or my kids .

Clean rooms..

Stayed in August 2023