I have lots of experience with free breakfast and I will say you won't starve. I am on a certain diet and options are limited. And you want to eat it because it's paid for so it's a catch 22 for me. The ac fan was crazy and although warm in the room the fan blew the curtains continuously all weekend. When the desired temp was reached, the fan blew cold. I would've spent more time on the sofa but I was forced to bed and the body heat of my daughter.

Betty at checkout was sweet and awesome. I asked a housekeeper where the spa was and she didn't speak English well enough to communicate with me.

Stayed in January 2024

Toilet required maintenance attention 2 days in row.

Front desk addressing my needs.

Stayed in November 2023

Traffic from nearby roads made it hard to sleep.

The room/suite was spacious. Parking was convenient.

Stayed in November 2023

Property is in need of upgradation.

Nice suite with nice room size.

Stayed in June 2022

We checked in 5 people and had toiletries and towels merely 2 people. The room should have been prepared for a stay for 5 people. Also the $100 pet fee for a small 19 pounds dog is ridiculous. I have paid $50 at better hotels. I was shocked and when I mentioned it to the front desk person, she said, "well did you read the policy and do you want to continue with the reservation?" I read that pets where accepted in the Booking.com app but it did not explained the fee amount. It just indicates "additional charges may apply". I paid $155 for the room for 5 people and an additional $100 for a small dog, for this reason I am not staying here next week. The fee is not proportionate for this simple, old hotel.

Location is great, Room is well prepared.

Stayed in November 2021

Furniture is worn

Location and Emory Rate

Stayed in August 2021

The fact that we cannot go and get food by myself

Did not like it

Stayed in June 2021

First floor. Noisy in parking lot and in the room above.

The staff was accommodating. The location was wonderful for our needs.

Stayed in July 2021

Door to bathroom Broken wouldnt close, Bed was full of hair, had to move, staff was not supportive when call for help no answer or no one on duty, manager sd she would give points for my inconvenience that did not happen, plug in kitchen didn't work , coffer maker broke

Bed comfy, location

Stayed in April 2024

EVERYTHING!!!

Stayed in October 2023

The location of the hotel.

The amazing kindness of Ebony the assistant manager!

Stayed in June 2023

The facility was very run downstairs

Fair

Stayed in June 2022

TownePlace Suites is owned by Marriott. As such, I have certain expectations regarding cleanlinesss and overall quality of the hotel. This hotel falls short in all areas with customer service being the only exception. The hotel is dirty and desperately in need of an update. The room we stayed in was dusty. The air conditioning vent was coated in dust. When we opened the sofa bed, the cusions and mattress had numerous stains. The bedding provided for the sofa bed had clearly been stored for quite some time. The blanket smelled and was full of holes. There were stains on the bathroom ceiling and around the baseboards and the bathtub was clogged. The lining on the mattress under my bed was falling off. Honestly I could go on. The garage should have been our first clue. I realize it's just a place to park our cars, but that does not excuse the filth. There was trash and dirt and cigarette butts everywhere. I've included pictures here, but they truly don't do justice to the lack of cleanliness. In addition, our fridge was very loud. To top it all off, my aunt found a bullet under the sofa bed. We didn't see it when we first walked in, so it must have rolled out of the sofa bed. I took it down to the front desk and got some fresh bedding at the same time. We had just completed a 10-hr drive so we made the most of the first night and stayed. We checked out early the next morning. The hotel manager refunded our stay and offered her regrets for our experience. We did receive excellent customer service, which would be the only saving grace. Needless to say, I cannot recommend this hotel and will not be returning.

Hotel is close to expressway and close to shops. It is listed as being in Buckhead but this is not the nicer part.

Stayed in May 2022

The customer service was awesome. Above and beyond friendly service.

Stayed in November 2021

bugs was in the room

Got bitten by bed bug or fleas or something my arm was swollen

Stayed in June 2021

Very overpriced for the current state of the rooms. The rooms are more like the ones seen in a two star hotel.

Location

Stayed in June 2021

It was good

Stayed in October 2023

clean and secure

location

Stayed in March 2022

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in November 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in November 2021

There are no comments available for this review

Stayed in May 2021

There are no comments available for this review

Stayed in May 2021