2700 Port Plaza Drive, Port Arthur, TX 77642, United States of America
#5 of 20 hotels in Port Arthur
Guests' ChoiceBased on 19 hotel reviews
9.0Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.1
Staff
9.2
Value for money
8.9
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 19
Reviewed: November 6, 2023
Jennifer
United States of AmericaI had to change rooms. TV didn't work well. Breakfast was not great...
Location
Stayed in November 2023
Reviewed: July 31, 2023
Kristen
United States of AmericaN/A
A lot of amenities, extremely clean, and very pretty!
Stayed in July 2023
Reviewed: May 8, 2023
Jennifer
United States of AmericaThe price has increased quite a bit and I am a repeat customer with AARP
The clean room, complimentary breakfast, good location
Stayed in May 2023
Reviewed: April 30, 2022
Helen
United States of AmericaThere was nothing I didn't like.
I loved everything!
Stayed in April 2022
Reviewed: April 11, 2022
Jennifer
United States of AmericaThe room key had to be issued twice
The location and breakfast
Stayed in April 2022
Reviewed: April 4, 2022
Terrusha
United States of American/a
it was very clean
Stayed in April 2022
Reviewed: March 13, 2022
Jennifer
United States of AmericaClean and close to everything
Stayed in March 2022
Reviewed: December 22, 2021
Jessica
United States of AmericaOn my check out date, the fire alarm went off and there wasn’t any type of communication as to what was going on.
it was clean and in a central location near restaurants and shopping
Stayed in November 2021
Reviewed: September 21, 2021
Michael
United States of AmericaNothing
Everything
Stayed in August 2021
Reviewed: September 10, 2021
Barbra
United States of AmericaReal eggs are always better but the warm smile of the attendant made up for the lack of real eggs. Fresh fruit was a nice touch & greatly appreciated.
Breakfast was surprisingly good. Nice selection of items which were well prepared. Hot & or cold breakfast with apples & bananas. What a treat!
Stayed in September 2021
Reviewed: August 15, 2021
Berthinia
United States of AmericaEveryone was friendly
Stayed in August 2021
Reviewed: June 17, 2021
Mark
United States of AmericaNothing at this time.
Staff is great
Stayed in May 2021
Reviewed: August 29, 2021
Anonymous
LaosThe personalized welcoming greeting on the TV screen was a very nice touch. As simple as it may sound, it was personalized gesture which made the hotel stand out for me.
Stayed in August 2021
Reviewed: October 21, 2023
Anthony
United States of AmericaThere are no comments available for this review
Stayed in October 2023
Reviewed: October 31, 2022
Jennifer
United States of AmericaThere are no comments available for this review
Stayed in October 2022
Reviewed: September 13, 2021
Tina
United States of AmericaThere are no comments available for this review
Stayed in September 2021
Reviewed: July 20, 2021
Tabitha
United States of AmericaThere are no comments available for this review
Stayed in May 2021
Reviewed: August 16, 2021
Anonymous
United States of AmericaThere are no comments available for this review
Stayed in August 2021
Showing 1 - 19
Bathgate, UK
Pas de la Casa, Andorra
Lucca, Italy
Linlithgow, UK
Punta Gorda, USA
Estoril, Portugal
Colby, USA
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content