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  5. Reviews of TownePlace Suites by Marriott Jacksonville East

Reviews of TownePlace Suites by Marriott Jacksonville East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

13741 Beach Boulevard, Jacksonville, 32224, United States of America

#11 of 166 hotels in Jacksonville

Guests' Choice

Review Score

Based on 200 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    9.1

  • Value for money

    8.9

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: June 30, 2021

    10
    Best
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. I loved everything about it.

    This has been the best motel I’ve stayed in my whole 25 years of life lol ! I’m coming here every time!

    Stayed in June 2021

  • Reviewed: June 9, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 1 night
    • Submitted from a mobile device

    24 hr swimming pool!

    Stayed in June 2021

  • Reviewed: June 5, 2021

    10
    Beautiful room and amicable staff. Right across the street from shopping center
    • Leisure trip
    • Couple
    • Studio, 2 Queen, City view
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was what they call takeout. It was more a continental breakfast. Say so when booking instead of leading someone to believe it is a real breakfast.

    The locationwas next to a shopping complex with walmart and restaurants. A The room was amazing, clean, fresh and modern. Great TV. Great Extended stay type refrigerator. Great bedding cover and aheets. We actually looked forward to staying in the room at night.

    Stayed in June 2021

  • Reviewed: May 31, 2021

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    My surfboard got stolen at the parking lot

    Nice and clean

    Stayed in May 2021

  • Reviewed: May 20, 2021

    10
    Amazing! Going back for sure!
    • Leisure trip
    • Group
    • Studio, 2 Queen, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing, everything was amazing

    Everything was amazing!! Loved it here! Great staff, they were amazing through and through!

    Stayed in May 2021

  • Reviewed: May 13, 2024

    4.0
    Good but no elevator
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    The elevator didn’t work and I slept on the fifth floor and I’m disabled

    Service

    Stayed in May 2024

  • Reviewed: April 7, 2024

    7.0
    Would stay again
    • Business trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast not good

    Close to Mayo Clinic.

    Stayed in April 2024

  • Reviewed: December 30, 2023

    7.0
    Met the purpose
    • Business trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    People up all night running down the hallways laughing and not being considerate at 12:30 am

    Breakfast was good

    Stayed in December 2023

  • Reviewed: August 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 2 Queen, City view
    • Stayed 1 night

    Couldn't get cold water in the bathroom sink

    Stayed in August 2023

  • Reviewed: July 9, 2023

    1.0
    Very Poor
    • Business trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    Everything its good

    Stayed in April 2023

  • Reviewed: May 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was not clean daily.

    Price

    Stayed in May 2023

  • Reviewed: May 1, 2023

    7.0
    We enjoy the stay; we recomend daily room service.
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 9 nights
    • Submitted from a mobile device

    We would like daily room cleaning.

    The coffee was very good. The breakfast meal was also good.

    Stayed in April 2023

  • Reviewed: March 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    the shower was very small even for a handicap room.. also didn’t look too clean. the shower looked to have mold on the inside.

    the area was nice and close to where I needed it to be.

    Stayed in March 2023

  • Reviewed: December 30, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    tap water tastes terrible

    location, good room layout

    Stayed in December 2022

  • Reviewed: December 1, 2022

    7.0
    Good except for AC issue.
    • Leisure trip
    • Solo traveler
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    Air conditioning kept shutting in and off. No way to leave the fan running the whole night. Disrupted my sleep.

    Didn’t have breakfast

    Stayed in November 2022

  • Reviewed: November 5, 2022

    1.0
    I am very disappointed. This is by far my worst experience.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Studio, 2 Queen, City view
    • Stayed 1 night
    • Submitted from a mobile device

    The room was hot upon entering it . The small kitchen area was unkept . The floors had debri on them. I went to take a shower and the bathtub was not okay. I literally got out of the shower dried myself and promptly left the hotel deeply disappointed.

    I last minute booked room because my mother was brought into mayo in the middle of the night for a lung transplant from complications of Covid. Once I booked room online upon arriving I was told it was until later in the day I could check in. He found me a room. Now I’ve payed for two nights at the hotel . That was unacceptable for a Marriott. I called and spoke with the hotel and I haven’t been issued a credit for both the nights. I feel credits for both nights should be issued. My family is part of the bon voy program.

    Stayed in November 2022

  • Reviewed: June 14, 2022

    5.0
    Wouldn’t stay again due to theft on property.
    • Leisure trip
    • Couple
    • Studio, 2 Queen, City view
    • Stayed 2 nights
    • Submitted from a mobile device

    Property stolen from hotel room.

    It was clean.

    Stayed in June 2022

  • Reviewed: May 9, 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Studio, 1 King, Sofa bed, City view
    • Stayed 2 nights

    shower wasnt as clean as i would've liked

    Stayed in May 2022

  • Reviewed: March 7, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi stinks

    Stayed in March 2022

  • Reviewed: March 2, 2022

    5.0
    Bed was comfortable, felt safe, breakfast wasn't too bad.
    • Leisure trip
    • Family with young children
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night

    Front Desk Staff (no greeting when we walked in) Dirty Dishes in our sink (we told front desk, no assistance) Dirty shower (black foot prints) I have pictures, if you would like me to share. I paid 270+ tax, but didn't get a 300 dollar experience.

    Location and the taco truck out front.

    Stayed in February 2022

  • Reviewed: December 30, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night

    Pillows were flat and some of them smelled bad. The TV is configured to the side of the bed, so difficult to view.

    Breakfast was excellent.

    Stayed in December 2021

  • Reviewed: October 28, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio, 1 King, Sofa bed, City view
    • Stayed 1 night

    The stove takes forever to heat up.

    The hotel is very clean and I like the location as well.

    Stayed in September 2021

  • Reviewed: October 13, 2021

    1.0
    Daylight robbery - "Charges may apply" for pets...
    • With a pet
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 1 night

    Discovered after checking out that the hotel charged us an extra $75 for a 7 lb dog for one night. We booked the room on booking.com and nowhere on the website or on the booking receipt did it mention this charge for a dog, we were not told there would be a fee checking in, and we were not told when checking out. According to the hotel, the booking.com website states "Pets allowed. Charges may apply" - indeed it does, with a bit of digging about in the small print, but for a fee that is more than half the total cost of the room it would have been somewhat reasonable to make this very clear somewhere during the booking or checking in process. What if they had charged us $200? Or $500? Apparently "charges may apply" allows the hotel to charge you whatever they want.

    Hotel was fine - $145 for the room was reasonable.

    Stayed in October 2021

  • Reviewed: August 5, 2021

    4.0
    It will be awhile before we come back
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was supposed to be from 6-10 but by the time we got there at 9-there was nothing on the breakfast bar. In fact I had to ask for bread for toast ask for cream cheese because no jelly at all-no bananas-no milk for cereal. It was definitely different- the last day we thought oh we can get a waffle so that was nice but my daughter didn’t make it to breakfast till 9:30 but everything was already put away!

    Stayed in July 2021

  • Reviewed: July 23, 2021

    4.0
    The hotel look nice and have good amenities but lacks in cleanliness.
    • Leisure trip
    • Family with young children
    • Studio, 2 Queen, City view
    • Stayed 2 nights

    The room was not thoroughly cleaned and sheets had not been changed. Very disgusted especially since my grandchild had already gotten in bed. I didn't even notice until I turn the covers back to get in bed 11:30pm. So upsetting. It's disguising enough to lay behind someone especially someone you don't know but with covid this was just a horrible feeling. The staff was very apologetic and and came right down and cleaned the room but we were up extremely late and had to re-shower. I did receive a discount but don't think I will chance staying here again.

    The breakfast was okay except they'd run out of milk the first day for the cereal. The location was great.

    Stayed in June 2021

Showing 76 - 100

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