Very good

Stayed in April 2024

Too many people in breakfast but we were able to manage

Location, coffe station, the accomodation the kitchinette

Stayed in April 2024

Lifts were so slow and a nightmare - had to take the stairs a couple of times.

Great location, supplied breakfast was a bonus

Stayed in April 2024

A great location, close to transport and a laundromat. . The breakfast was generous, and we enjoyed the fitness facilities. Staff were always friendly.

Stayed in April 2024

Nothing! But it would be convenient to have some wall hangers or hooks in the room to hang you coats on!

The location is perfect! Right outside of Penn station. It’s on the 28st, a road full of flowers shops so it was quite during the night. We attended the convenient complimentary breakfast at 6.30-7.00 am as it was started getting busy but never had to wait in line, anyway there’s someone from the staff managing the tables and the flux of people, they’re doing their best to offer a smooth breakfast experience. The room with the Kitchenette was sparkling clean every day and had everything you need to cook. They offered luggage storage, which was very convenient on our check out day.

Stayed in April 2024

I purposely moved to this hotel to have coffee available and the hotel was out of regular coffee packets for the rooms. Thankfully there was coffee available in the lobby much of the time. Very small room. Just a small corner of lobby to sit in.

Breakfast was good and well managed. Great location, central for everywhere we wanted to go in Manhattan. Dog friendly.

Stayed in April 2024

Breakfast was super busy.

Location was great.

Stayed in April 2024

The room is very small. I understand it, because it's Manhattan, but still - there is no space for cases. We were living like refugees.

Great localization. One minute from the nearest metro station (Line 1). Fantastic view from the 20th floor. Very clean. Great job for that.

Stayed in April 2024

Elevators sometimes took a long time.

Location was excellent. Also a very quiet hotel. Appreciated having breakfast part of the room cost. Wonderful staff.

Stayed in March 2024

The room was extremely small.

The staff was friendly. Breakfast was good and organized. Nice location, near the metro.

Stayed in April 2024

Not a major issue but the shower door wasnt a good fit and quite a bit of water leaked onto the floor. This would not stop us booking the hotel again.

Fantastic breakfast with great choice which was varied each morning. The room was a great size with the kitchen facilities and breakfast bar which enabled us to reheat food and have dinner in our room after a long day sightseeing. Beds were comfortable and clean.

Stayed in April 2024

The room was kind of small for a 9 nights stay, the doors were very loud. Even if you try not to make any noise they slammed. The hotel was overcrowded, too much waiting time for the elevators and breakfast. Breakfast was kind of low quality

Location! Clean, room had a little kitchen

Stayed in April 2024

Double room with kitchen quite small with no room for a small cabin luggage let alone for two people with two luggages of 23 kg and two cabin luggages.

Location and facilities

Stayed in April 2024

The breakfast was surprisingly hearty with hot food but not the best quality. We were grateful for it every morning though. The pillows were not good and the room and bathroom were very small but we were not in the room very much so was fine in the end. Also the elevator waits could be long so we were happy to be on the the 3rd floor.

The location was perfect for us, the 1 train was very handy. The room was clean and bed was comfortable. Being on the 3rd floor was very helpful to not have to be reliant on the elevators. The staff was very helpful and friendly.

Stayed in April 2024

If you don't organize the times for the lift and breakfast well, you risk wasting a lot of time.

Varied breakfast, rooms equipped with everything you need for both short and long stays, friendly and helpful staff. Excellent location for visiting the city, close to the subway.

Stayed in April 2024

I often had to wait between 10 & 15 minutes for an elevator.

Clean, friendly and helpful staff. Comfortable room - good to have kitchenette which was functional & well equipped.

Stayed in April 2024

The rooms are small I kept bumping into the tv.

Rachaela, Sammi and the other young lady who decorated my room with bday decor went above and beyond with Great Customer Service!!!! From recommendations of nearby restaurants and NY attractions they contributed so much info. The area was safe to me but hey I’m from Chicago so😊. Overall great stay the staff rocks!!!

Stayed in April 2024

Small vegetable variety at breakfast, and no healthy options except gluten-free food or porridge.

The localisation was great! Metro station is very close, and the hotel is only a few minutes from Penn Station. Tea and coffee are available all day. If you don't want to wait for the breakfast table, you can take food and drinks upstairs (they provide packaging).

Stayed in April 2024

There are not enough lifts for the number of rooms and there can be a wait at busy times. We were on level 7 which meant we did not have a view but did enable us to use the stairs when lifts were busy.

Great central location for our first trip to NY. Having a kitchenette enabled us to save money on food during our stay. All staff were super friendly and a big call out to the staff working breakfasts. The space really isn't big enough to accommodate all visitors and was very hectic. The staff were really efficient in sitting so many people and replenishing the food at the buffet. The location was central enabling us to walk to many of the sites. It was also great to have gluten-free options at breakfast

Stayed in April 2024

Noisy so just need some earplugs as other people staying there were loud.

Clean Staff was great and friendly

Stayed in April 2024

Fantastic location, rooms were New York size but were clean and had everything we needed. Ashton, James and Jamella were friendly and helpful.

Stayed in April 2024

the elevators take a lot of time to get to the floor

the location is amazing the staff was very nice the hotel is clean they have good gym

Stayed in April 2024

Doors are not soundproof, so you’ll hear, for sure, your neighbours getting in and out.

Great location in Flower District. Close to the subway

Stayed in April 2024

I had an issue with my room’s AC/heater fan which I reported to the guest services. They moved me to a new room, but only wanted to give me nominal discount for the inconvenience. This was only rectified after I had to lodge a formal complaint to Corporate/Marriott Global.

The closeness to the train lines, and other attractions like Madison Square Garden and Broadway Theatre(s).

Stayed in April 2024