It was a bit noisy. I don't think it's double-glazed. I slept with earplugs. The room was quite dark, even in daylight. The room really needs an overhead light as well as the lamps.

The room was spacious for New York. The facility included a microwave oven and cooktop. This meant I could reheat left overs. The front desk staff were very helpful. The breakfast, although busy, had a lot of variety. The property is positioned well for the theatre district, garment district, Times Square, the CBT, etc.

Stayed in May 2024

No space to have breakfast

the kitchen

Stayed in April 2024

No washing machine available, included breakfast was very basic

Staff were lovely, rooms were clean

Stayed in April 2024

The lift (next to my room) was too noisy.

Stayed in April 2024

Our room was the incorrect one we booked and paid for when we checked in and we didn’t arrive until around 10pm when I realised we had been out in the wrong room and spoke with reception they advised the one we booked and paid for wasn’t available until after 1pm the next day. We were told to bring our bags down in the morning and they would have the room ready. When we went down in the morning the new staff on knew nothing about what was going on and we were told would look into it and sort it out. No compensation or apology was given for the mix up of the rooms. We had paid for a king with balcony area but on the first night had to stay in one of the standard rooms. Unsure how this was mixed up but definitely felt like we were told too bad the night we arrived and they would sort it later but there was a clear lack of communication and was disappointed that the only solution was for us to stay in a cheaper room than we paid for and to just cop the difference in price for that night for something that wasn’t our fault.

The property was clean and secure, central to everything, staff were mostly helpful and very friendly

Stayed in April 2024

Room was a little small but adequate, but that’s understandable in NYC

Close to subway & walking distance to Bryant Park, Broadway Plays & Time Square

Stayed in April 2024

N/A

Central location, friendly staff.

Stayed in April 2024

The food and size of room

Location and cleanliness

Stayed in April 2024

The breakfast room was quite small, although we only had to wait for a couple of minutes on one morning of our six.

Staff were extremely friendly and helpful. Room was well equipped and the bed was comfortable. Plenty of choice for breakfast, with 2 or 3 different cooked foods each day, as well as cereal, oatmeal, pastries, muffins and bagels. Juice and coffee (including decaff) on tap. The location was amazing - short walk from Times Square and even shorter walk to a Subway station. The hotel has a gym, but we did so much exercise sightseeing we didn't need it!!

Stayed in April 2024

Norhing

Very close to everything. Clean and quiet.

Stayed in April 2024

There was not enough space to sit down for breakfast in the breakfast room

The location is very central. Bedroom , Kitchenette and bathroom are very confortable, modern and clean. Breakfast is varied . The staff is very kind and helpful.

Stayed in March 2024

Breakfast room too small for all the guests. Not enough tables. Refill of items finished for breakfast were never replenished immediately. Rooms are much smaller than I thought.

Well kept. Super clean. Excellent service. Excellent location.

Stayed in March 2024

Rooms are a little smaller than anticipated however i suppose thats standard for New York. Our bathroom door didn't close properly and because it was a sliding door you could see out of it a little bit. the pillows were a little soft however all things that wernt deal breakers and not much to worry about.

the location of the property itself was in an excellent location especially if your wanting to stay around Times Square area. the subway is also in close proximity to the hotel. i did read on some other reviews that the one elevator thats in use is very slow however its not that bad, we never waited longer than 5 minutes. Complimentary breakfast is great with decent selections Hot/Cold. The staff were very helpful. The room has a good functioning kitchen with utensils/kitchenware/dishwasher which was great.

Stayed in March 2024

Nothing - but our smoke alarm in our room went off one morning early and woke us up. We were very startled and when I rang the front desk (wasn’t an emergency), they sent someone up to check it/fix it straight away! It didn’t happen after that.

Great location, close to Time Square & 42nd Street Subway Staff were great & very friendly Rooms were clean, shower and bathroom clean, bed is a bit small but comfy Staff held onto our bags whilst we waiting for our flight and were very helpful with organising a late check out, complimentary! Would definitely stay again.

Stayed in March 2024

Polite and helpful staff. Clean. In the center of NY. Breakfast was descent ,not a big variety like european but everyday they changed some type of food like the eggs(scrambled-omelette- boiled etc). They filled up everything until the time of closure. All day there was water- coffee and tea for everyone at the lobby

Stayed in March 2024

The layout of the hotel was a little odd. But,I would stay in the king room with the terrace again.

My stay was enjoyable. This was a trip for my husband's 60'th birthday and to visit our daughter, who lives in NY. The staff decorated the room with balloons. had sparking grape juice and with chocolates in the room to celebrate my husband's birthday. The room was very clean, and the kitchenette came in handy.The size of the room was great compared to other hotels I have stayed in while visiting Ny.. The staff was very friendly. Overall, we had a wonderful stay! I would definitely stay here again.

Stayed in February 2024

Very small dining area and short time window for breakfast caused many guests to stand while eating or to take the food to their room. I understand that the facility size cannot be expanded but extending the breakfast time until 10 am would definitely help.

Bed was very comfortable and location is the best possible.

Stayed in February 2024

better selection of fresh fruit at breakfast

full kitchen in room, ample breakfast, great location, safety

Stayed in February 2024

Breakfast is not so good, too poor things and also it is not so comfortable to stay there to eat, it´s the same than lobby. We preffered to take it to the room and eat quiet. Small space on room but for a few stay it´s good.

Very, very good location, the subway was next to the hotel and it´s really closer from Sqare where you can found thousand of activities, commerce, markets, food, etc. Price quality hotel was ok but it´s because all in NY is very expensive, for the same price we spend the half with more days.

Stayed in February 2024

In-room storage was a bit tight.

Comfortable room with very good bathroom and kitchenette facilities. Breakfasts were good, staff very nice and helpful. The location was excellent ... on the edge of Midtown and just a few yards from a subway station. On our last day, there was a generous check-out time (midday) and the staff were happy to store our luggage temporarily.

Stayed in February 2024

The breakfast time is very short. And could put more tables for the breakfast.

Nice place. Price good and all the facilities in the room are excelents

Stayed in February 2024

Room was small, but it was just me. Several pillows to choose from, but I thought the bed was hard

Great location. Friendly staff. They held luggage, both on early arrival and checkout. Mini kitchen. Hot water!

Stayed in February 2024

The elevator was very slow.

Lean, quaint, comfortable. Staff was very friendly and helpful

Stayed in February 2024

Breakfast is served with plastic cuttlery, plates and cups - extremely environmentally unfriendly. The waiting period for the lift was always extreme with no possibility to use stairs. The room was smaller than advertized.

The location is great and it was clean. Staff was nice.

Stayed in January 2024