Everything was as expected. The location is perfect, close to food and shopping. Everything was clean. And everything worked. You cannot truly ask for more than that from a hotel.

The stay was just for a brief overnight. The location was just what we needed. The room was comfortable and cozy, and the bed was perfect. If I had to lodge only one complaint it would be about the pillows. They were a little flat.

Stayed in February 2024

They charged $4 for small pops

Stayed in August 2023

The room right next to the ice maker and the pool area was out of order.

How friendly the staff was and how clean the room and facility was overall.

Stayed in February 2023

I reserved two rooms but when I got there one had been canceled because they claimed that my card was declined, but I never got a call or e-mail letting Me know this, so imagine my frustration when I got there and only had the room which cost the most! Why would one room get paid for but the other declined because I have a high daily spending limit and these prices were well inside those limits!! They gave us a room in another hotel across the parking lot but it sure would have been nice to be closer together! Because of this, I would hesitant on booking there again because of the possibility of the same thing happening without any notification. And by the way, I don't think it should have been up to my bank to inform Me when I didn't reserve the rooms from them, but from TownPlace!!

Stayed in April 2022

Breakfast was poor due to COVID, bathroom did not have soap, shampoo

Location, modern facility, clean, friendly staff, rooms have kitchen

Stayed in September 2021

Great staff!

Great, thank you!

Stayed in July 2021

Good spot.

Plenty of restaurants nearby. Central location.

Stayed in May 2024

for the price i paid for the room i got, i feel extremely ripped off. my family and i stayed in a two bedroom suite for one night. when we checked in and got up to our room we immediately found pretzels on the floor. it should have been a sign but we were all so tired we just got ready for bed and went to sleep. my husband woke up in the morning to a tick crawling on his arm. after that we all just felt dirty and couldn’t shake the feeling of stuff crawling on us so we packed up and checked out. have stayed here a few times before but will undoubtedly not be returning. i suggest you avoid booking here, there’s much nicer hotels in the area that aren’t astronomically overpriced.

good location and comfortable beds

Stayed in May 2024

I didn’t eat breakfast

Stayed in March 2024

There was nothing we didn't like!

This property is clean and well-appointed. The amenities are complete for a real studio room - everything you need to cook and store food. The staff was very friendly and responsive. Location is perfect -centrally located in Canton and close to getting to the surrounding areas.

Stayed in November 2023

As soon as I walked into the room, I was hit by this awful smell that made me want to bolt. And you wouldn't believe what I saw on the pullout couch – a nasty brown stain that looked like it could be straight out of a horror movie. I mean, seriously, who doesn't clean their furniture properly?! To make matters worse, the bathroom was no better. There was a used towel left hanging there, like the cleaning staff couldn't be bothered to do their job. I'm so bummed out. I thought I'd get a great experience based on those reviews, but it was just a big letdown. My advice: don't waste your money on this dump. There are definitely better places out there that actually care about being clean and comfy for their guests. Keep searching, folks!

NOTHING

Stayed in July 2023

Booked this hotel because they had cribs. Booked a two bedroom suite through a third party, for four adults and a toddler. Got to the hotel and no cribs could be found. Took 45 minutes to get switched to two king rooms so the toddler could sleep between her parents because the manager kept calling and talking to the check in person. The carpet is coming up in the doorway of the bathroom and I stepped on the carpet tack. Fake press on mail in bathtub. Closet had falling down shelves sitting on the floor. . I was one of the first down to breakfast in the morning. There were chicken wing bones in the elevator. Food was already cold and gross, bagels were stale, and with very few options. I chose this hotel because of the crib, and because it had higher ratings then many others. Not sure why or how they rate more than a 6.

Close to the airport.

Stayed in July 2023

Booked this hotel because they had cribs. Booked a two bedroom suite through a third party, for four adults and a toddler. Got to the hotel and no cribs could be found. Took 45 minutes to get switched to two king rooms because the manager kept calling and talking to the check in person. The carpet is coming up in the doorway of the bathroom and I stepped on the carpet tack. Fake press on mail in bathtub. Closet had falling down shelves sitting on the floor. . I was one of the first down to breakfast in the morning. There were chicken wing bones in the elevator. Food was already cold and gross, bagels were stale, and with very few options. I chose this hotel because of the crib, and because it had higher ratings then many others. Not sure why or how they rate more than a 6.

Location to airport

Stayed in July 2023

jacuzzi jets didn’t work, overpriced, unfriendly staff, forced to go to reception to be let into pool area, didn’t get the king bed suite I pre-paid for, no room service even after requested.

indoor pool and breakfast

Stayed in July 2022

nothing really

Great facility - kitchen well stocked with utensils and dishes- better than most suites. Location is great - near major roads and expressways- but off the road in a quiet area.

Stayed in June 2022

nothing

clean quiet good area

Stayed in November 2021

I was surprised that the closet was locked. When I stayed there before, the closet was one of the room's best features. It would have been nice to have somewhere to sit while smoking I did have an angry exchange with another .guest, she didn't have her dog on a leash and he kept trying to bite me. She was verbally abusive to me and never picked her dog up. The staff did immediately handle the situation for me.

My daughter and I really enjoyed the hot tub. The breakfasts were delicious. I love the shelves, drawers and cubbies in the room. I was able to unpack my suitcases and hang my clothes. The location of the hotel was perfect, only a few minutes to my daughter's house and lots of choices to eat . The music was very relaxing in the speakers.

Stayed in October 2021

Customer service and cleanliness

Stayed in May 2021

The room was nice as well as the gym and swimming area

Stayed in May 2021

There was no chair in the bedroom.

TownPlace Suites is in a quiet location even though a freeway and major street are nearby.

Stayed in October 2021

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in September 2022

There are no comments available for this review

Stayed in August 2022