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  5. Reviews of MainStay Suites Houston NASA-Clear Lake

Reviews of MainStay Suites Houston NASA-Clear Lake This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1050 Bay Area Boulevard, Webster, TX 77058, United States of America

#15 of 23 hotels in Webster

Guests' Choice

Review Score

Based on 98 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.6

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    8.0

  • Free WiFi

    7.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds and Living room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    We stayed 4 days 3 nights and they only gave us 3 coffee packs and said they could provide anymore.

    Location

    Stayed in April 2024

  • Reviewed: April 28, 2024

    8.0
    Overall nice facility & good experience.
    • Leisure trip
    • Couple
    • Efficiency Queen Suite with Living room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Didn't know until arrival they didn't accept cash for payment, which is what I had, used my debit card, but was a major hit to my bank acct with $ for my trip. Some lights were out in the bathroom (only one worked so not much light) & sink faucet was leaking (running into the sink, not the floor so not a huge deal), tub faucet was loose from the wall (but still worked), no light in the closet & is much needed. Lamp & outlet by the bed didn't work, but discovered it was just unplugged behind the nightstand, so fixed myself. A/C in bedroom wouldn't keep up, had to leave bedroom door open to stay cool, the one in living room was fine. Reported the bathroom lights & sink issue & told the maintenance man had a family emergency & was off that day & the next, so nothing could be done. The desk clerk said she didn't know where the bulbs were to give me to fix myself. Next day a different clerk found the bulbs & fixed the bathroom light issue while we were out. But there should always be a backup maintenance man available on site for issues. But nothing major that would keep me from staying again. Overall good experience.

    Location, reasonable cost, nice room, kitchenette was main reason selected that room.

    Stayed in April 2024

  • Reviewed: March 21, 2024

    8.0
    If I stayed in town longer and got a great rate , I would stay again yes
    • Leisure trip
    • Solo traveler
    • Efficiency Queen Room - Non-smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Said continental breakfast , do not do anymore , spa and indoor pool.i believe they said , outside pool.yes .

    Most everything

    Stayed in March 2024

  • Reviewed: February 15, 2024

    7.0
    Meh.. it's alright for the price, just barely.
    • Business trip
    • Solo traveler
    • Efficiency Queen Room - Non-smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Water pressure.. geeez!!!

    Quiet... and the room didn't stink

    Stayed in February 2024

  • Reviewed: December 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Air conditioning too cold, had to unplug it. Unable to adjust so it was all or nothing.

    Location Great breakfast

    Stayed in December 2023

  • Reviewed: November 17, 2023

    7.0
    Great for a weekend stay
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    The room set up was very nice

    Stayed in October 2023

  • Reviewed: July 15, 2023

    6.0
    Tv not working, very little cereal
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Room we got had a TV that didn't worked at all, called the hotel manager and no answer and were told to go thru booking.com to get it solved, with two little kids you need tv specially after a long drive, also the breakfast runs out fast we got there at 8:20am and they had no bacon, no coffee, nothing but oat milk and cereal and some bagels by then.

    Front desk personal was great as well as maintenance manager, room was super clean, beds were comfy

    Stayed in July 2023

  • Reviewed: May 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights

    The teeny tiny sink makes is hard to wash dishes (but better than no sink at all!) The living room chair was very old and sagging. Just make sure you bring a couple extra pillows and it's fine though.

    I always like to have at least one bed in a separate room so my youngest can sleep well. The full sized dining table was a pleasant surprise. And having a working kitchen makes the trips much more affordable.

    Stayed in February 2023

  • Reviewed: March 28, 2023

    6.0
    It was only 1 night but still had a couple hiccups. Hotel staff was wonderful.
    • Leisure trip
    • Solo traveler
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    Room was ok. Had to switch from 1 to another due to AC not working. Keys also had a tendency to quit working. Hotel staff was quick to address all issues though.

    Decent location. Room was a good size. Not much further passed the busy highway and streets of the mall and restaurants but well within a 10 minute drive. Closer to Space Center and lake amenities.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Pretty good. Definitely not bad, but not “fantastic” either.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Little things mostly, condition, no spare toilet paper in unit, no tissue, door sticking. Otherwise good room layout & personnel nice

    Good location, fairly quiet. Had 2 BR units.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    8.0
    Very Good
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    tv in the master bedroom didn't work

    our 2 room suite was roomy and the beds were comfortable

    Stayed in March 2023

  • Reviewed: August 24, 2022

    8.0
    Great and cozy apartment-like location if visiting NASA.
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The kitchen utilities could be more clean as there were some dirty spots..

    Spacious room with all the amenities you need for bathroom, kitchen, and living room. Breakfast was beyond my expectation for a 2 star hotel.

    Stayed in August 2022

  • Reviewed: August 7, 2022

    6.0
    This was an ok place for us.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The room wasn’t very clean when we got in. ie food and crumbs in the cabinets, 1/2 full water bottles under the bed, etc.

    The breakfast was great. Great location. Nice pool. plenty of parking.

    Stayed in August 2022

  • Reviewed: April 11, 2022

    7.0
    Great location, lots of room, but needs some TLC.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Very dated rooms. Flooring was bubbling and peeling. Water spots and damage on the ceiling. We didn’t have hot water the second morning, making showers not so fun. And the breakfast was dismal.

    Very close to Houston Space Center. Plenty of space to accommodate group.

    Stayed in April 2022

  • Reviewed: November 29, 2021

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The address listed in the confirmation when you use google maps does not take you to the right location when you click on it, It takes you to West Bay Area on the Friendswood side. It may be more beneficial to update this information or figure out why there is a disconnect.

    it allowed pets.

    Stayed in November 2021

  • Reviewed: August 28, 2021

    7.0
    Economical location near Space Center
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Last minute late checkout was unsat on a weekday and empty parking lot.

    Cheap decent place with small kitchenette. Walking distance to HEB.

    Stayed in July 2021

  • Reviewed: July 13, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Office was in a guest room and baseboards were missing throughout first floor. Didn’t look like anyone had been working on it to get it repaired.

    It was very clean.

    Stayed in July 2021

  • Reviewed: May 31, 2021

    7.0
    okish
    • Business trip
    • Group
    • Queen Studio with Sofa Bed
    • Stayed 2 nights

    lighting was dark and of poor quality throughout the hotel due to the use of CFL bulbs everywhere. The pool was tiny, with no hot tub.

    it was ok

    Stayed in May 2021

  • Reviewed: May 3, 2024

    3.0
    It was bad my 10 month old got sick badly had to rush to urgent care
    • Business trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds and Living room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    My 10 month old caught Hand foot mouth virus

    Size of the toom

    Stayed in April 2024

  • Reviewed: April 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Efficiency Queen Room - Non-smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Area

    Stayed in April 2024

  • Reviewed: April 10, 2024

    3.0
    The
    • Leisure trip
    • Couple
    • Efficiency Queen Suite with Two Queen Beds and Living room - Non Smoking
    • Stayed 1 night

    The property had trash everywhere. The room it self, while very well equipped, but was not comfortable. The couch and chair had broken springs breaking through the cushions. The dishwasher in the kitchen flooded the floor becasue it was not hooked up correctly. Finally the flooring was horrible. The carpet needed to be cleaned and the laminate floorig was all peeling up from the bathroom and kitchen.

    The staff (except the General Manager) was amazing. They were all very helpful in helping us. I really want to focus on Oliva, Becca and Eddie becasue they were awesome in helping us get settled and trying to fix the room. The general manager is new and she is not very personable.

    Stayed in February 2024

  • Reviewed: April 7, 2024

    10
    It was great
    • Business trip
    • Family with young children
    • Efficiency Queen Suite with Two Queen Beds and Living room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wi-Fi in cable cable

    Everything

    Stayed in April 2024

  • Reviewed: March 19, 2024

    5.0
    You get what you pay for.
    • Leisure trip
    • Family with young children
    • Efficiency Queen Room - Non-smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleanliness, upkeep, & strong smell of weed smoke in the main office.

    Close to Space Center Houston

    Stayed in March 2024

  • Reviewed: September 4, 2023

    10
    the stay was nice, staff was great, breakfast was nice. overall the hotel was great. just the odor from wet carpet.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    bad odor in the room smelled like wet carpet.

    staff

    Stayed in September 2023

Showing 1 - 25

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