Skip to main content
  1. Hotel reviews homepage
  2. USA hotel reviews
  3. New York State hotel reviews
  4. Latham hotel reviews
  5. Reviews of Tru By Hilton Albany Airport, Ny

Reviews of Tru By Hilton Albany Airport, Ny This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

798 Albany Shaker Road, Latham, NY 12211, United States of America

#3 of 14 hotels in Latham

Guests' Choice

Review Score

Based on 693 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.1

  • Value for money

    8.7

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No microwave

    Room decor

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    met my needs
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Accomodatin

    Stayed in April 2024

  • Reviewed: April 26, 2024

    10
    I loved the location near the Shaker village... nice walking areas. The hotel staff was very kind.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The size of the room didn't have a wide enough "empty space" or allow enough space for private stretching or yoga... the only option was the tight hall near the bathroom that was narrow or the area by the desk where even if i moved the chair i might hit my head on the desk. I don't want to stretch in public in the fitness center with strangers watching.

    The fact the floors were clean cuz tile... my socks weren't dirty like they can get in other hotels... clean socks means you mopped.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Great location, convenient to airport
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Minor: Not much storage space in the room (no real dressers), but there are enough hangars, benches, etc that it was fine for our stay. Again, very minor - overall we really liked it here.

    Great location, very close to the airport with convenient shuttle to/from. Also right next to a really nice walking/jogging multi-use trail. Good, clean accommodations, comfortable bed, nice bathrooms.

    Stayed in April 2024

  • Reviewed: April 12, 2024

    10
    Excellent value, well-appointed rooms, great location!
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Location, ease of using shuttle, friendliness of shuttle drivers, hotel staff, and housekeepers, the color and design of the rooms, the comfortable mattress, temperature control, quality of breakfast food, availability of snacks and drinks. Oh, and the walking path!

    Stayed in April 2024

  • Reviewed: April 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    Poor light for reading.

    Breakfast was adequate.

    Stayed in April 2024

  • Reviewed: April 7, 2024

    10
    I look forward to staying at this property again.
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Soap, shampoo, etc containers were hard to work with arthritic hands.

    The room was clean and well maintained and the bed was comfortable. The breakfast was quite nice with a good selection, nicely prepared and set out. But what set the property apart was the staff. They are extraordinary!! They were polite, professional, knowledgable, very competent and eager to go the extra mile to make the stay comfortable.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Loved everything

    Unique in style and very familiar focused

    Stayed in April 2024

  • Reviewed: March 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pool wasn't warm

    Price and convience to airport

    Stayed in March 2024

  • Reviewed: March 19, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Checkin clerk was friendly upon arrival.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Was a great stay, breakfast was good too.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was great

    Clean and staff were very friendly!

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The front desk staff was super accommodating

    Stayed in March 2024

  • Reviewed: February 20, 2024

    9.0
    Good stay, overall
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The sound insulation was not good - we could easily listen to the TV from the room next door & then hear someone snoring!

    Clean room & friendly staff. Convenient location & overall a good value for money.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    This hotel has the specific purpose of airport service, and it's an excellent facility for that purpose.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No comments

    Breakfast was great!

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    The initial room I received was dirty, but the staff was very nice and changed my room to a clean one with no issues.
    • Family with young children
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet seat was loose which was annoying.

    Great gym gear and good breakfast

    Stayed in January 2024

  • Reviewed: January 1, 2024

    10
    Lovely
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Loved the stay, great pool and common area

    Stayed in December 2023

  • Reviewed: December 30, 2023

    10
    Comfortable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    The staff was accommodating & friendly. The room was clean & efficient

    Stayed in December 2023

  • Reviewed: December 23, 2023

    9.0
    Very good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    If any complaints. I wish we could of had a microwave in the room

    Staff was very friendly and helpful the minute we walked into the hotel.

    Stayed in December 2023

  • Reviewed: December 22, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No garbage bags in containers

    There was a welcome message on my tv screen 😀

    Stayed in December 2023

  • Reviewed: December 17, 2023

    10
    Great hospitality, clean, helpful and patient staff. Very quiet!
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Absolutely nothing

    This was supposed to be a 2 person stay and ended up just being me. I took the fact that I would have 2 queen beds to my full advantage. I brought in cart after cart full of Christmas presents for my kids and wrapped in the room. No one judged and all were helpful. The housekeeping was outstanding and very clean. I even got a free concert while I was in my room and they were cleaning next door. It was much appreciated and the voice was absolutely beautiful! I have 4 kids so as much as the silence was nice, the singing housekeeper provided the much needed background noise I needed. The man mopping the hall where the elevators were on the main floor was awesome with the wierd look I gave him because the tile gives off a carpet visual and I honestly thought he was mopping carpet. I laughed and explained my facial expression and he was great about it. I have never seen such a clean breakfast bar and tables. The workers always have smiles and a great attitude. I felt bad for the boxes and styrofoam that I left in my room because I normally don’t do that. They were very understanding and great! This was my first solo trip to the city (I’m from the mountains) and I was so scared due to my paranoia. The location of the place reminded me of home and made me feel safer. I definitely will be planning a similar trip to the same place next year in December. OH! I almost forgot, the location is less than 15 minutes from any shopping destination I put in my gps. That was vital. I don’t like traveling far from my hotel for the places I need (especially if I am by myself).

    Stayed in December 2023

  • Reviewed: December 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Great location for early morning flight! The staff was so friendly and helpful in arranging shuttles to the airport!

    Stayed in December 2023

  • Reviewed: December 8, 2023

    10
    Always a delightful experience!
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not a single thing

    I always love to stay here as a stop over to and from flights. Staff are so friendly. They offer a great selection of wine/beer for a nightcap and good selection of snacks. The rooms are simple and clean. The bathrooms are updated and lovely. The free breakfast is amazing. I really feel the theme of this hotel is a value of sustainability. Bravo. Please keep up the great work!

    Stayed in December 2023

  • Reviewed: December 6, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    NA Storage options

    Clean, modern, friendly staff

    Stayed in November 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!