1651 Western Avenue, Albany, NY 12203, United States of America
#11 of 40 hotels in Albany
Guests' ChoiceBased on 584 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.9
Facilities
8.6
Staff
8.8
Value for money
8.3
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 14, 2024
Kevin
United States of AmericaFood excellent Pool, gym excellent Cleanliness, staff all excellent A definite return.
Experience was very, very good. Road work.outside in morning : beyond hoteliers. Control.
Stayed in May 2024
Reviewed: May 4, 2024
Lameane
United States of AmericaI was misinformed about the time breakfast ended.
Customer service was great!
Stayed in April 2024
Reviewed: April 30, 2024
Connie
United States of AmericaCan't think of anything.
The breakfast was very good.What was offered was very good. Room was comfy! Shower was very nice. Liked being near the mall.
Stayed in April 2024
Reviewed: April 29, 2024
Kixfa
United States of AmericaHours of breakfast were very limited so I never got to even try it. 6-9 was too early and not long enough. Should have at least lasted to 10 or 11.
The facility, the staff, the room.
Stayed in April 2024
Reviewed: April 15, 2024
Robert
United States of AmericaKids running up and down the halls at all times of the night/morning
Stay was fine breakfast was good no comlaints
Stayed in April 2024
Reviewed: April 10, 2024
Anjani
IndiaNothing specific. May be price was more . Could be due to solar eclipse.
Breakfast was good however can be improved having more option like egg white omelette, wheat / brown bread
Stayed in April 2024
Reviewed: April 7, 2024
Sandra
United States of AmericaOur room was a bit small and the comforter cover had a few stains
The hotel was ready to get to and nicely located
Stayed in April 2024
Reviewed: March 26, 2024
Carlee
United States of AmericaRoom lacked furniture
Location was perfect
Stayed in March 2024
Reviewed: February 26, 2024
Brittany
United States of AmericaBreakfast started at 7… most places we’ve stayed were 6.
Clean and friendly staff. Close to shopping and food.
Stayed in February 2024
Reviewed: February 22, 2024
Sara
United States of AmericaPool was cloudy and dirty, Rooms were OK!
Location was great. Price was good, Breakfast was great included.
Stayed in February 2024
Reviewed: February 19, 2024
Gloria
United States of AmericaWell, i was there for a few hours. i can't tell
To be honest, everything it was clean, and the staff was really kind
Stayed in January 2024
Reviewed: January 29, 2024
Qachip
United States of AmericaBreakfast options are limited
Rooms are in good shape, clean and comfy.
Stayed in January 2024
Reviewed: January 19, 2024
Lissa
United States of AmericaThe front desk staff is not very friendly or welcoming.
Breakfast was good.
Stayed in January 2024
Reviewed: January 18, 2024
John
United States of AmericaThe beds were very uncomfortable. Door lock cards kept having issues and not working
Great location. Staff was really nice. Place was clean. Breakfast was good.
Stayed in January 2024
Reviewed: January 9, 2024
Jacqueline
United States of AmericaRoom did not have amenities. Pillows
Location
Stayed in December 2023
Reviewed: January 2, 2024
Junliang
CanadaThe billiard table is great. And parking is free.
Stayed in December 2023
Reviewed: December 28, 2023
Ger
IrelandOur room was meant for wheelchair users which non of us are so the bathroom was adapted and everything was very low .. this was not a huge problem just mentioning!!
Excellent location for us .. close to the mall and easy to get to downtown Albany
Stayed in December 2023
Reviewed: December 10, 2023
Robert
United States of AmericaNothing really. The pool was cold.
The location was a big plus for us. The room was simple but spacious. Bed was comfy. The pool was nice. The breakfast was very good. The staff was quick and helpful. Will definitely use this place again.
Stayed in December 2023
Reviewed: November 29, 2023
Wilson
United States of AmericaNice
It was very convenient. Near lots of spots to eat literally walking distance
Stayed in November 2023
Reviewed: November 19, 2023
Danette
United States of AmericaThe pillows were awful! Need new, plumper ones
Location was great. Were able to walk to the mall and that had many choices of shops and dining
Stayed in November 2023
Reviewed: October 23, 2023
Montana
United States of AmericaOur room was on first floor next to parking lot/sidewalk. I was kept up until 1 in the morning because people were having very loud conversations outside my window. Will never sleep on 1st level again.
Location, cleanliness and how it is like new
Stayed in October 2023
Reviewed: October 11, 2023
Nathalie
CanadaFew fresh stains on the sheets and the breakfast was less than continental
The hotel as a whole is great and great location
Stayed in October 2023
Reviewed: September 7, 2023
Tammy
CanadaThe noise from upstairs guest. Bed frame extended passed the mattress and edges were sharp. Did not know about the other continental breakfast area until the end of our stay.
The rooms were spacious. Bed amd pullows was comfortable. Plenty of plugs for our electronic. Clean spacious bathroom with a working hair dryer. Over all we will return in the future.
Stayed in September 2023
Reviewed: September 3, 2023
Carl
United States of AmericaI felt that the mattress was not very comfortable, and the pillows were quite flimsy. Fortunately each bad had three pillows (of different sizes? odd choice) so I could cobble together what I needed.
Like other Tru properties we've stayed at, this one was recently and nicely refurbished, with a very updated vibe. I liked the stylish decor, and the well functioning bathroom. The breakfast was nice.
Stayed in September 2023
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