162 Neptune Drive, Beckley, WV 25801, United States of America
#2 of 15 hotels in Beckley
Guests' ChoiceBased on 595 hotel reviews
8.3Cleanliness
9.0
Comfort
8.7
Location
8.9
Facilities
8.7
Staff
9.0
Value for money
7.8
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Patricia
United States of AmericaAll good
Clean and comfortable
Stayed in March 2024
Reviewed: May 20, 2024
Ron
United States of AmericaBreakfast options rotate, and I just hit a bad day for my tastes.
I had stayed at one on Lynchburg, and was impressed enough to spend extra.
Stayed in May 2024
Reviewed: May 17, 2024
Linda
United States of AmericaCould not change accommodations because I used a booking site,. in the future would book directly with hotel.
hotel was family friendly, courteous staff
Stayed in May 2024
Reviewed: April 26, 2024
Ariél
United States of AmericaThe beds are really uncomfortable
Very clean, easy to access location, very friendly staff
Stayed in April 2024
Reviewed: April 11, 2024
Daniel
United States of AmericaThe room was so dry, humidity level, that I work you at 1:30 and I could not breath due to my sinuses were so dried out. I spent the rest of the night on the lobby couch.
Stayed in April 2024
Reviewed: April 7, 2024
Fred
United States of AmericaTraffic noise
Breakfast was good.
Stayed in April 2024
Reviewed: April 5, 2024
Marcella
United States of AmericaBeds were very FIRM.
It was on our path, easy to find, breakfast was pretty good. Kids liked the pancake bar.
Stayed in April 2024
Reviewed: March 18, 2024
Amanda
CanadaUpdated, clean, friendly.
Stayed in March 2024
Reviewed: March 13, 2024
Elizabeth
CanadaOur room needed work. The shower pole that holds the shower head on was not fastened and dangerous. The bathroom was not in good shape and needs to be redone. Cold eggs and waffle maker not working.
Good location. Easy off/on for expressway
Stayed in March 2024
Reviewed: March 11, 2024
Emily
United States of AmericaThe beds were to hard and uncomfortable. The breakfast was mediocre.
How modern everything was and the shower was great.
Stayed in March 2024
Reviewed: March 5, 2024
Deborah
United States of AmericaI could hear the conversations from the room next door. I think this might have been because it was an adjoining room.
The breakfast was good with something for everyone. The location was good for my needs. The staff were very friendly and helpful.
Stayed in March 2024
Reviewed: March 5, 2024
Dawn
United States of AmericaThe beds were extremely hard. Had difficulty sleeping because of this.
Good breakfast - attendant made sure everything was fully stocked and kept area very clean
Stayed in March 2024
Reviewed: March 4, 2024
Karen
United States of AmericaIt was just l little too basic for the price. There wasn’t even a paper cup or glass on the room .
Stayed in February 2024
Reviewed: February 29, 2024
Gary
United States of AmericaWalls are paper thin, seems like cheap construction, not like a Hilton property. Won’t use Tru again unless I must.
Stayed in February 2024
Reviewed: February 19, 2024
Michelle
United States of AmericaNothing against the hotel at all but the ppl in the rooms around me. Kids running up and down, loud, pounding on the doors. Didn’t want to be a Karen but was defiantly annoying
Nice hotel. Mostly clean … found long black hairs in my towels. Would stay at the hotel again.
Stayed in February 2024
Reviewed: January 23, 2024
Gruhl
CanadaWe had booked a room with 2 Queen beds and they were doubles. Room was very small
Beds
Stayed in January 2024
Reviewed: January 12, 2024
Koff
United States of AmericaEverything
Stayed in December 2023
Reviewed: January 12, 2024
Koff
United States of AmericaThe EXTRA mile the staff went. Changed our room to a quieter location and LOVED the Hot Chocolate Station in the lobby!
Stayed in December 2023
Reviewed: January 6, 2024
Donna
CanadaClean room. Beds not that comfortable but okay for one night. Breakfast was nice, good choices.
Stayed in January 2024
Reviewed: January 4, 2024
Marie
Canadano signage directing us to the back of the building from the roadway- which happens to be the entrance
Friendly staff, clean venue, great breakfast
Stayed in December 2023
Reviewed: December 24, 2023
Lora
United States of AmericaThe pillows and mattress.
Pet friendly, newer, location off highway.
Stayed in December 2023
Reviewed: December 17, 2023
Jerry
AustraliaToilet seat was broken. Front of hotel was right by the highway and a little noisy
Great location
Stayed in December 2023
Reviewed: December 15, 2023
Dareika
United States of AmericaClean
Stayed in December 2023
Reviewed: December 9, 2023
Morrison
United States of AmericaThe size of the room was smaller than what the pictures show on the website. The room was very small.
The staff was very helpful and always had a positive attitude.
Stayed in November 2023
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