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  5. Reviews of Tru By Hilton Denver Downtown Convention Center

Reviews of Tru By Hilton Denver Downtown Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

801 15th St, Denver, CO 80202, United States of America

#93 of 132 hotels in Denver

Guests' Choice

Review Score

Based on 898 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 29, 2024

    9.0
    Nice stay breakfast very good helpful and kind staff
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Valet parking would be better free

    Very helpful staff as I was very tired and had had a stressful journey Helped me tremendously

    Stayed in April 2024

  • Reviewed: April 2, 2024

    9.0
    Home away from home
    • Leisure trip
    • Travelers with friends
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Our bed was terrible lumpy. It turned out that housekeeping hadn't put the mattress pad on correctly. Not a big deal.

    The staff! They were all helpful, knowledgeable, and friendly. The entire place was clean and comfortable. Breakfast was amazing.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    Modest but very good price and it includes all I needed.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    In my case, it was more than enough, but the rooms may be consider small in comparison to the US standard hotel rooms. My main criticism is that the floor could be cleaner.

    It is a modest hotel, but includes everything I need: good structure, good breakfast, an excellent 24 hours fitness and it is very near to the convention center.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    9.0
    Short walk to the convention center and restaurants
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    Close to convention center and restaurants

    Stayed in February 2024

  • Reviewed: January 19, 2024

    8.0
    I would recommend this hotel for a single/solo traveler. It may be tight for a couple or pair. Or look for a suite t
    • Leisure trip
    • Solo traveler
    • King Room - Hearing Access
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was a little small, and the towels felt a little dry and worn on and bedsheets/comforters weren’t great. But it did have a great bed/mattress and pillows. Wasn’t a huge deal for me because I came there to be outside and on the go.

    Location is perfect, especially if you’re visiting the city and want to be centrally localized. Very close to the train station that can take you to the airport. It was clean and maintained daily. I loved the included breakfast, makes it easy and a great way to start your day and not having to worry about food. Staff is all friendly and knowledgeable and helpful.

    Stayed in January 2024

  • Reviewed: January 4, 2024

    7.0
    Decent hotel but staff was rude
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    We asked if we could have a short extension on check out time (night before was new year's eve), and were told no. This is ok - that's why we asked. But it was the way the person said it. "You need to be out right at 11. If it's 11:01, you'll be charged an extra night, and we're gonna check". Very rude. I am a Hilton Honors member and do not expect to be treated like that. If management reads this, give your folks some training on how to be kind to loyal customers.

    Great location, comfortable beds, clean

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    Great location, clean and comfortable stay!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, central to everything in Downtown. Clean, comfortable and lovely staff. The facilities namely the gym and laundry services were good. We had a lovely stay.

    Stayed in December 2023

  • Reviewed: December 20, 2023

    7.0
    Nice location, lazy and unprofessional staff
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Uninterested staff. Do not liked being called Honey by the front desk staff Room did not have any shampoo . When I asked for some, nothing had been done for an hour, chases it up, took another half hour to get some shampoo for the room.

    Location.

    Stayed in November 2023

  • Reviewed: December 2, 2023

    8.0
    It was a decent stay at a moderate hotel with awesome staff!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    My next door room had construction going on in the morning . It’d been nice if they left a note or told me upon check in about the noise

    It was a very clean hotel and the front staff were excellent !

    Stayed in December 2023

  • Reviewed: November 16, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    No restaurant and or good food in the hotel.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was good. The hotel had a friendly atmosphere.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    8.0
    Fun place to stay
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was alright but it’s cool. No free toothbrush was also a problem

    The location is great. Room is great too

    Stayed in November 2023

  • Reviewed: November 6, 2023

    8.0
    Great welcoming staff
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    No wash clothes in bathroom. No complimentary coffee or coffee maker in room.

    Location

    Stayed in November 2023

  • Reviewed: November 2, 2023

    8.0
    Very good.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Valet parking fee.

    Breakfast was excellent.

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Mobility and Hearing Access
    • Stayed 3 nights

    Breakfast could be better

    Everything went very will.

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Great stay, recommend as an option!
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No loveseat or armchair. Rooms are a bit smaller for rhe price range, but not bad rooms either.

    Overall, the hotel was good - great location, good traditional hotel breakfast, friendly staff, clean rooms. I wish it would have had a loveseat or an armchair, so you’re not in the bed or office chair the whole time. But aside from that, it was good! Very satisfied.

    Stayed in October 2023

  • Reviewed: September 23, 2023

    7.0
    Unnerving
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our last morning at about 5 or 530am a man had a key , opened our door and came into our room. It was quite unnerving. He saw a us in bed and said “oceans 11” whatever that was supposed to mean and then he left. We got up and left the hotel immediately and didn’t go back. We felt very unsafe.

    Great location and excellent staff

    Stayed in August 2023

  • Reviewed: September 18, 2023

    8.0
    We enjoyed our stay and it is located near many attractions.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The sink water wouldn’t get hot and they don’t have “blackout” blinds or curtains.

    Great breakfast and friendly staff. Our room was very clean, small but cozy.

    Stayed in September 2023

  • Reviewed: September 16, 2023

    9.0
    Great location and bed was comfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    It is in a great location, staff are friendly and helpful, bed is very comfortable. The room was very clean and bright.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Window view

    Stayed in August 2023

  • Reviewed: August 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    I liked that my request was carried out.

    Stayed in August 2023

  • Reviewed: August 23, 2023

    9.0
    Comfortable
    • Leisure trip
    • Group
    • King Room with Bath Tub - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing !

    I liked the complementary breakfast there was a big selection to choose from however each time I came down there was never any clean bowls or plates and I consistently had to wait. The downstairs facility was also very nice !!!

    Stayed in August 2023

  • Reviewed: August 17, 2023

    9.0
    Comfortable & convenient for downtown Denver experience
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast was a little chaotic and not well maintained. The pancake machine was empty and took a while for someone to refill. Lots of garbage and dirty dishes piled up at the bus stations.

    The location was great. We were able to walk to great shopping & restaurants. Our room was comfortable and clean.

    Stayed in July 2023

  • Reviewed: August 2, 2023

    9.0
    Close to the heart of downtown and easy to get in and out.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Broken sink and so-so breakfast, but it was “free” so it helped with the overall expense of the trip.

    Fun and vibrant! Great staff and always very helpful!

    Stayed in July 2023

Showing 1 - 25

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