Reviews of Tru By Hilton Denver Downtown Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
801 15th St, Denver, CO 80202, United States of America
#92 of 132 hotels in Denver
Guests' ChoiceReview Score
Based on 877 hotel reviews
7.8Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
8.7
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Facilities
8.1
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Staff
8.4
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Value for money
7.8
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Free Wifi
8.2
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Reviewed: May 27, 2024
Angie
United States of America6 Reviews8.0“Great location for a conference at the convention center”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Would have liked a coffee maker in the room The hot food was empty the 2 times I tried to go to breakfast
Location
Stayed in May 2024
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Reviewed: May 16, 2024
David
United Kingdom4 Reviews9.0Wonderful- • Business trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Air conditioning was a bit loud and loud music outside the hotel kept me awake on weekends
Clean room, spacious, comfy
Stayed in May 2024
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Reviewed: April 29, 2024
Mike
Australia19 Reviews9.0“Nice stay breakfast very good helpful and kind staff”- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Valet parking would be better free
Very helpful staff as I was very tired and had had a stressful journey Helped me tremendously
Stayed in April 2024
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Reviewed: April 2, 2024
Janet
United States of America11 Reviews9.0“Home away from home”- • Leisure trip
- • Travelers with friends
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Our bed was terrible lumpy. It turned out that housekeeping hadn't put the mattress pad on correctly. Not a big deal.
The staff! They were all helpful, knowledgeable, and friendly. The entire place was clean and comfortable. Breakfast was amazing.
Stayed in March 2024
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Reviewed: February 19, 2024
Luisa
Brazil32 Reviews11 helpful votes8.0“Modest but very good price and it includes all I needed.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
In my case, it was more than enough, but the rooms may be consider small in comparison to the US standard hotel rooms. My main criticism is that the floor could be cleaner.
It is a modest hotel, but includes everything I need: good structure, good breakfast, an excellent 24 hours fitness and it is very near to the convention center.
Stayed in February 2024
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Reviewed: February 9, 2024
Wenlee
United States of America23 Reviews3 helpful votes9.0“Short walk to the convention center and restaurants”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing
Close to convention center and restaurants
Stayed in February 2024
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Reviewed: January 19, 2024
Jason
United States of America1 review8.0“I would recommend this hotel for a single/solo traveler. It may be tight for a couple or pair. Or look for a suite t”- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 4 nights
- • Submitted from a mobile device
The room was a little small, and the towels felt a little dry and worn on and bedsheets/comforters weren’t great. But it did have a great bed/mattress and pillows. Wasn’t a huge deal for me because I came there to be outside and on the go.
Location is perfect, especially if you’re visiting the city and want to be centrally localized. Very close to the train station that can take you to the airport. It was clean and maintained daily. I loved the included breakfast, makes it easy and a great way to start your day and not having to worry about food. Staff is all friendly and knowledgeable and helpful.
Stayed in January 2024
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Reviewed: January 4, 2024
Julie
United States of America10 Reviews1 helpful vote7.0“Decent hotel but staff was rude”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
We asked if we could have a short extension on check out time (night before was new year's eve), and were told no. This is ok - that's why we asked. But it was the way the person said it. "You need to be out right at 11. If it's 11:01, you'll be charged an extra night, and we're gonna check". Very rude. I am a Hilton Honors member and do not expect to be treated like that. If management reads this, give your folks some training on how to be kind to loyal customers.
Great location, comfortable beds, clean
Stayed in January 2024
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Reviewed: December 30, 2023
Lauren
United Kingdom14 Reviews1 helpful vote8.0“Great location, clean and comfortable stay!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location, central to everything in Downtown. Clean, comfortable and lovely staff. The facilities namely the gym and laundry services were good. We had a lovely stay.
Stayed in December 2023
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Reviewed: December 20, 2023
Ian
United Kingdom11 Reviews7.0“Nice location, lazy and unprofessional staff”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Uninterested staff. Do not liked being called Honey by the front desk staff Room did not have any shampoo . When I asked for some, nothing had been done for an hour, chases it up, took another half hour to get some shampoo for the room.
Location.
Stayed in November 2023
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Reviewed: December 2, 2023
Gary
United States of America1 review8.0“It was a decent stay at a moderate hotel with awesome staff!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
My next door room had construction going on in the morning . It’d been nice if they left a note or told me upon check in about the noise
It was a very clean hotel and the front staff were excellent !
Stayed in December 2023
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Reviewed: November 16, 2023
Charlene
United States of America60 Reviews4 helpful votes8.0Very Good- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
No restaurant and or good food in the hotel.
Stayed in November 2023
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Reviewed: November 7, 2023
Linda
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The location was good. The hotel had a friendly atmosphere.
Stayed in November 2023
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Reviewed: November 7, 2023
Kevin
Canada1 review8.0“Fun place to stay”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was alright but it’s cool. No free toothbrush was also a problem
The location is great. Room is great too
Stayed in November 2023
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Reviewed: November 6, 2023
Kathryn
United States of America92 Reviews1 helpful vote8.0“Great welcoming staff”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No wash clothes in bathroom. No complimentary coffee or coffee maker in room.
Location
Stayed in November 2023
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Reviewed: November 2, 2023
Eric
United States of America1 review8.0“Very good.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Valet parking fee.
Breakfast was excellent.
Stayed in October 2023
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Reviewed: November 1, 2023
Anas
United States of America7 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Mobility and Hearing Access
- • Stayed 3 nights
Breakfast could be better
Everything went very will.
Stayed in October 2023
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Reviewed: November 1, 2023
Erik
United States of America1 review9.0“Great stay, recommend as an option!”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
No loveseat or armchair. Rooms are a bit smaller for rhe price range, but not bad rooms either.
Overall, the hotel was good - great location, good traditional hotel breakfast, friendly staff, clean rooms. I wish it would have had a loveseat or an armchair, so you’re not in the bed or office chair the whole time. But aside from that, it was good! Very satisfied.
Stayed in October 2023
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Reviewed: September 23, 2023
Sharon
United States of America113 Reviews10 helpful votes7.0“Unnerving”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Our last morning at about 5 or 530am a man had a key , opened our door and came into our room. It was quite unnerving. He saw a us in bed and said “oceans 11” whatever that was supposed to mean and then he left. We got up and left the hotel immediately and didn’t go back. We felt very unsafe.
Great location and excellent staff
Stayed in August 2023
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Reviewed: September 18, 2023
Kbates
United States of America2 Reviews8.0“We enjoyed our stay and it is located near many attractions.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The sink water wouldn’t get hot and they don’t have “blackout” blinds or curtains.
Great breakfast and friendly staff. Our room was very clean, small but cozy.
Stayed in September 2023
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Reviewed: September 16, 2023
Robyn
Australia1 review9.0“Great location and bed was comfortable”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
NA
It is in a great location, staff are friendly and helpful, bed is very comfortable. The room was very clean and bright.
Stayed in September 2023
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Reviewed: September 11, 2023
Renszym
Poland2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Window view
Stayed in August 2023
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Reviewed: August 29, 2023
Terri
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
I liked that my request was carried out.
Stayed in August 2023
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Reviewed: August 23, 2023
Savannah
United States of America2 Reviews9.0“Comfortable”- • Leisure trip
- • Group
- • King Room with Bath Tub - Mobility and Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing !
I liked the complementary breakfast there was a big selection to choose from however each time I came down there was never any clean bowls or plates and I consistently had to wait. The downstairs facility was also very nice !!!
Stayed in August 2023
