I don’t like that I had to buy the hotel staff food in order to secure my room. I booked two nights, but different bookings. I called the hotel the night before to make sure I wouldn’t have to check out to go to a new room and was told it would be okay and they would change it up in the system but to go down and check out and basically recheck back in before 11. So I go down and the lady at the front desk was the most rude person I’ve ever met at any hotel. She proceeds to tell me I don’t even have a booking, even though I showed her my confirmation number and everything else, and also told me I’d have to pack all my stuff up and leave and come back up at 3 to check in cause I couldn’t keep the same room. Then she proceeds to tell me what to buy her for lunch so I don’t have to leave my room. Considering I was at a crunch for time I had to get the lady food delivered to the hotel, and was magically able to keep my room. She was rude to not only me but every customer who come in line behind me as well. I also didn’t like the tv, I barely had any channels that actually worked, and the app to connect to my phone would not work at all.

I liked the location was away from everything, but close enough to where everything was still close.

Stayed in May 2024

More choices for breakfast

The location was great.

Stayed in December 2023

In room coffee maker

Room size and layout.

Stayed in December 2023

We arrived 15 minutes before check in time and were told we had to wait. I could understand an hour. But 15 minutes? We were told that all the rooms were clean, just not in the system. Odd. 12 minutes later we were able to check in. Different staff. Shift change must have happened. Upon arrival one elevator was out of order. The next morning, all elevators were out of order. I'm thankful that I'm in good shape and didn't have a lot of lugguge.

The breakfast was good. Quite a few choices, including fruit. I like the drink station. I wish there was some herbal tea choices. The 2nd person checking us in was extremely polite and helpful. The bed was comfortable. The bathroom very clean. The sheets and towels were soft. Easy access to stores and restaurants.

Stayed in September 2023

Poor breakfast. Bathroom need renovation.

Big and comfortable bed. Comfortable location.

Stayed in August 2023

No microwave in the room

Stayed in April 2023

The breakfast wasn’t good and all drinks seems water was added.

Nice property but I know rooms aren’t being cleaned correctly.

Stayed in April 2023

Cleaning staff knocked on the door at 8am on a Sunday because we did not put up so not disturb sign. I think they could at least wait until 10am on the weekend.

Everything was so nice! Easy check in & check out, clean room, comfortable bed, large shower, and super close to restaurants & stores!

Stayed in April 2023

Two elevators and one was broken, no coffee makers in the room

It was very nice, didn't feel like a cheap stay. Star from the front desk during our check in was so nice and extremely sweet. I'd go back to this location just based on her phenomenal customer service and naturally kind personality.

Stayed in April 2023

After making my reservation thru booking upon my arrival at the hotel my reservation did not show up. I had to wait more than an hour until my reservation appeared.

Stayed in March 2023

Chatged for 2 rooms instead of 1

Great hotel

Stayed in February 2023

I did not like the fact that there was no microwave in the rooms and had to walk down to the lobby to warm food. They need to place microwaves in the tooms at Tru by Hilton. This was the only part of the hotel I was NOT pleased with. This is an inconveince to anyone staying here.

I loved the location and friendly service at the front desk. The room was Beautiful and spacious. When walking into the hotel it feels like a breath of fresh air that and a great representation of the City of Euless. I love how they have Tru by Hilton separated from Home 2 and the 2 names/hotels coming together. Myself and my family will definetely by visiting again.

Stayed in February 2023

No microwave or refrigerator, but I get it. That’s the model and if you want that you need to book the other side of the hotel that is attached. Home2 Suites

Lots of room downstairs, huge breakfast area, nice pool table, lots of seating areas.

Stayed in February 2023

n/a

clean

Stayed in November 2022

nothing

very modern and clean

Stayed in October 2022

only small complaint is very poor water pressure

mostly everything

Stayed in September 2022

Noise from other rooms

Stayed in October 2022

There wasn’t many breakfast options and they didn’t have a option for a microwave add on.

The location was perfect for my first time visiting Texas.

Stayed in July 2022

The breakfast could me better

Was clean

Stayed in June 2022

I wish our king bed room would've come with a bathtub. Also wish our room had a more durable comforter.

The price was unbeatable compared to other hotels in the area. The gym was very nice and had a good variety of weights and cardio equipment.

Stayed in January 2022

Sheets on the bed were wrinkled. Made me wonder if the sheets were changed from the previous guest.

It was very modern. No frills but a very good value for the price and clean.

Stayed in November 2021

Nice hotel. Good for business or pleasure. Stongly recommended. Good breakfast

Stayed in August 2021

The noise level from the exit door and room doors being opened and closed. My room was close to an exit door. No housekeeping for the duration of the stay.

Loved the location. Close to shopping and dining. I really loved the COVID measures at this location. Staff kept lobby area sanitized frequently. I would definitely stay here again😁

Stayed in August 2021

Booking.com took my reservation and when I got to the hotel they had no record of it. Then I had to pay twice to get rooms at the hotel because booking.com could not resolve the issue.

Stayed in August 2021