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  5. Reviews of Tru By Hilton Franklin Cool Springs Nashville, Tn

Reviews of Tru By Hilton Franklin Cool Springs Nashville, Tn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1001 Knoll Top Lane, Franklin, TN 37067, United States of America

#36 of 36 hotels in Franklin

Guests' Choice

Review Score

Based on 424 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    9.3

  • Staff

    9.5

  • Value for money

    8.7

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 31, 2024

    8.0
    Needs better staffing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was not cleaned

    Location

    Stayed in May 2024

  • Reviewed: May 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in April 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Breakfast was good, but i was surprised to see more keilbasa-style sausage on the menu rather than link or patty - still very tasty.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    Place to stay if you’re going to the Firstbank Amphitheater
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    No problems

    Location excellent service and employees

    Stayed in May 2024

  • Reviewed: May 6, 2024

    10
    We’ll def be staying here again … we travel to Nashville often and truly love the Tru … cannot beat their bath products!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Very clean … staff was great .. helpful & so friendly!

    Stayed in May 2024

  • Reviewed: May 1, 2024

    8.0
    The hotel was clean, the staff friendly and the bed was very comfortable.
    • Leisure trip
    • Group
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I was woke up at 4:30am because some man with my last same name was in the lobby and they thought he might have been with me. He was not and then I couldn’t go back to sleep.

    The breakfast good l, the staff was very friendly and accommodating.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The bedding was amazing. We asked the clerk if she knew where or if we could purchase the sheets. She didn’t know. I called Hilton and they gave me the DM email. I never got a response.😢

    Stayed in April 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was too hard and painful to sleep on.

    Clean, friendly staff, amenities

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Everything , other than the breakfast was fine. Facilities were very clean.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access
    • Stayed 2 nights

    See above.

    Unfortunately, breakfast was a bit disappointing. The toaster was not operating properly. The scrambled eggs were not cooked properly. They were runny and watery. No oatmeal.

    Stayed in March 2024

  • Reviewed: March 28, 2024

    10
    Nice locations very comfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    very clean and modern

    Stayed in March 2024

  • Reviewed: March 23, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast could've been better.

    Very clean and comfortable. Staff was great.

    Stayed in March 2024

  • Reviewed: February 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Y'all need a better set up for your breakfast, kids don't bother me but standing there waiting on pancakes but holding up the line wasn't practical.

    Everything exceptional except breakfast time.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    9.0
    Perfect
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    New organized

    Stayed in February 2024

  • Reviewed: February 13, 2024

    10
    Great staff!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Much better than average gym

    Stayed in February 2024

  • Reviewed: February 10, 2024

    8.0
    I have had better stays at TRU, but the experience will not prevent me from booking again.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    The extra space in the accessible room I did not request was unnerving. The party in the lobby after 10 was concerning, but I could not hear it once in my first floor room.

    I enjoy the style and lack of carpet in rooms, the desk on wheels and the big TV. The breakfast is good. I really like the Lavazza coffee always out.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    10
    This is our second time staying here. We will always be staying here in the future.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was very clean and the staff was very friendly.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    At first I was a little difficult to find

    I like the updated and modern look of the facility and the rooms

    Stayed in October 2023

  • Reviewed: December 7, 2023

    10
    Super value!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No complaints at all.

    Waldo’s Chicken and Beer is a must eat and is right by the property. Great value!

    Stayed in November 2023

  • Reviewed: December 3, 2023

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    Fitness room access door was not working. The toilet in my room was good for a 4th grader. The bagel toaster in the lobby was not working properly. The bed was a bit soft for my liking

    Check in was easy

    Stayed in December 2023

  • Reviewed: December 3, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Always clean. Comfortable beds. Great location

    Stayed in December 2023

  • Reviewed: November 29, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff were friendly and knowledgeable. My room was spacious, clean, quiet, and comfortable. The breakfast was very good and a nice selection. Coffee was always available. The lobby was welcoming and well equipped with a pool table and board games. There was a nice quiet area designated for electronic usage. Location was easily accessible and close to areas I was visiting, I would definitely stay here again!

    Stayed in November 2023

  • Reviewed: November 20, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • King Room
    • Stayed 1 night

    The check-in process was a little clunky due to the front desk staff member not locating my reservation. After some digging, he rectified the problem, and we got checked in. It turned out that he was trying to use my Booking.com confirmation number to look up my reservation while thinking it was a Hilton confirmation number. It wasn't a major issue, but

    The location was excellent and near all of our meetings. The rooms were a good size, clean and comfortable. The lobby was spacious and was the perfect setting for a couple of Zoom meetings. The gym was well-equipped and exactly what I needed to maintain my workout regimen.

    Stayed in November 2023

  • Reviewed: November 17, 2023

    8.0
    Great place to stay for working!
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    No coffee in my room

    Clean, accommodating, great staff!

    Stayed in November 2023

  • Reviewed: November 11, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room with Bath Tub - Mobility Access
    • Stayed 2 nights
    • Submitted from a mobile device

    Modern. Clean. Quiet. Well lighted parking lot.

    Stayed in October 2023

Showing 1 - 25

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