I was disappointed there was no in-room ice bucket; the guy at the front desk (when asked about a bucket) throws a plastic bag on the desk which was unacceptable to me. Naturally, I didn't take the bag.

The breakfast was superb! There were plenty of good options to choose from. And, the dining room staff was wonderful in getting more pancake mix for the guests.

Stayed in March 2024

The beds and pillows were a little uncomfortable and it sounded like the dumpster truck came at really late hours banging around outside.

How’s it updated and convenient, staff was lovely

Stayed in March 2024

Pot smell constant on Elevators, smoke detector being set off.

Location

Stayed in December 2023

The room we were in needs attention - damage to the baseboard in the bathroom, and wallpaper starting to peel. Also needs a deep cleaning.

Great people, great layout, great concepts and furnishings. Very comfortable.

Stayed in September 2023

Tim that works the front desk was rude and condescending during check in.

I liked the hotel itself and the amenities.

Stayed in August 2023

We spent one night in the hotel : nice and modern rooms, really enjoyed the bathroom and the breakfast.

Stayed in August 2023

Location staff cleanliness

Stayed in August 2023

Didn't get to use the pool, not enough time, however it looked very nice! 🙂 Next time definitely.

Clean and comfortable stay. Bed was very comfortable. Staff that we encountered were very friendly and helpful. Will definitely stay here again and refer friends and family.

Stayed in July 2023

The rooms were small for any more than two people.

Was up to date and pretty clean.

Stayed in July 2023

The floors in my room were not cleaned, I had to wear my shoes at all times.

Nice lobby , close to shops, and restaurants. Staff were very friendly and helped when needed.

Stayed in June 2023

Very nice hotel. Check in was a breeze and I wound up having to change the dates of my stay which was no problem at all. Rooms were very clean, very central location with lots of restaurants in the area. Make sure you follow your GPS to get back to the highway as Stringtown road does not allow turns at certain intersections.

Stayed in May 2023

Would have preferred an in-room coffee maker, although the coffee in the breakfast area was very good (taste wise). Found it odd that there were no cups of any kind in the room. Could also use a waste can in bathroom. Sink did not drain well (got worse throughout stay) - reported this on check-out.

Friendly staff, clean accommodations, and reasonable pricing. Will stay here again for future business travels.

Stayed in March 2023

No coffee pot in room. Fourth floor is a lil far for a handicapped person to go get coffee.

Very clean and friendly

Stayed in March 2023

There was only 3 towels, and they are not very big, they also are rough and scratchy, it was like drying off with sand paper, roughest towels I've ever used, luckily, I brought a few of my own.

Easy quick online reservation, check in was quick and easy. My room was clean, decorated nicely. Lobby is nice and very spacious. Lots of chairs, tables, spaced apart for privacy. Large free breakfast every morning. I like the soaps, shampoo, conditioner that's in the restroom. Restroom is a descent size, plenty of hot water 💧 , I really like the large walk in shower. Nice TV with apps, watch Netflix, hulu, etc.

Stayed in March 2023

Beds could have a couple more pillows, that’s my only complaint.

Staff was very friendly, bathroom I LOVED the bathrooms.

Stayed in March 2023

clean, modern

Stayed in March 2023

Nextdoor room arrived at 12:30. With all their noise they made they must have thought the whole floor was theirs. Kept the high noise level until 3:30 when we called front desk and complained. So much for getting any sleep on that night.

Nice hotel. Had stayed here before.

Stayed in January 2023

we loved everything about our stay. The location is very close to shopping and many restaurants. our family had a wonderful visit together.

Stayed in January 2023

Noise

The hotel mixed up our room. So that the staff came knocking for us to leave as if we did not pay for two nights. They apologized for their error after the humiliation was done. Loud noise all night from outrageous kids

Stayed in December 2022

Staff was a little loud in the mornings when we were trying to sleep.

Very good location, easy to access

Stayed in November 2022

Facility is convenient to restaurants and the highway. Room, lobby, and elevator areas were clean.

Stayed in August 2022

no hot tub

very clean good breakfast

Stayed in July 2022

I was charged roughly $203 a few days prior to checking in. I provided proof of amount taken out of my account. When talking to several people at the front desk no one could explain the charge. I spoke to Eric Rowe, Director of Operations at TRU GROVE CITY upon checking out on Sunday June 22nd. He could not find the additional charge in system based on room and confirmation number. I was to recieve a call from Eric. Still no call. Also, this hotel has a huge ant problem! My daughter and I were in room 353. She mistakenly dropped a cheezit on the floor before she went to sleep. Woke up to ants all over the cheezit, all over the floor, and coming out of the wall! Needless to say I was not happy!!! I cleaned up the Cheezit and killed the ants with a towel. Took our clothes to laundromat and cleaned suitcases before I brought back into my home.

We were traveling for daughters softball tournament. Location and restaurants were convenient to Berline Park. Staff members were friendly despite the amount of teams and families. Many knew employees as we were asked to wait for a supervisor or management.

Stayed in June 2022

house keeping service was extremely slow we had to wait to get clean towels for 4 hours

clean great staff very nice facility

Stayed in April 2022