5418 Pratt Road, Knoxville, TN 37912, United States of America
#9 of 102 hotels in Knoxville
Guests' ChoiceBased on 438 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.0
Facilities
9.2
Staff
9.4
Value for money
8.8
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Sallie
United States of AmericaM/A
The property was very clean, the staff very friendly and helpful and the amenities above expectations. Free: water bottles/coffee/tea, fresh fruit and baked goods. The breakfast (included) was one of the best I ever had seen in any hotel. So many options to choose from.
Stayed in June 2024
Reviewed: May 31, 2024
Mary
United States of AmericaOnly one (small) issue: please update the pillows!
Very clean. Rooms were nice. Breakfast was very good. Staff was great.
Stayed in May 2024
Reviewed: May 27, 2024
Michael
United States of AmericaThe location was excellent . The staff was AMAZING. I can't tell you enough how much we were impressed with the cleanliness and the staff.
Stayed in April 2024
Reviewed: May 6, 2024
Broyles
United States of AmericaThe elevators weren’t working, you could go up but not down. I have bad knees and thankfully we were on the second floor so we didn’t have too far to go. But hauling luggage down that was not the easiest way to leave after spending such an amazingly relaxing weekend. I wish the juice was a little less watered down, but that’s it.
We loved the uniqueness of the property as well as the fun little features that just make you want to sit and relax. Like the little nooks for working or reading, the egg seats chilling in the front of the hotel or the large comfy couches with the big arrangement of board games. It is definitely a hotel for families, singles or couples. The rooms are big and spacious. We fell in love with the Not Soap Radio products, now I’m going to spend a fortune buying them lol (totally worth the money). The breakfast was so good and the bar was kept super clean. Oh and the free water and cookies was definitely a big plus :)
Stayed in May 2024
Reviewed: April 28, 2024
Marilyn
United States of AmericaBreakfast was good, nice variety. Staff was very friendly and helpful.
Stayed in April 2024
Reviewed: April 18, 2024
Jebba
United States of AmericaEverything was great.
It is clean. Everything was easy to get to. It was not crowded and unorganized.
Stayed in April 2024
Reviewed: April 8, 2024
Jenny
United States of AmericaEverything!
Stayed in April 2024
Reviewed: March 31, 2024
Heather
United States of AmericaI wish we could have stayed longer
The breakfast was great
Stayed in March 2024
Reviewed: March 23, 2024
Catherine
United States of AmericaNo problem
The room was very nice
Stayed in February 2024
Reviewed: March 18, 2024
Danielle
United States of AmericaWe had the sweetest lady check us in, Gabbie! She was so friendly and patient with us!! We love staying at Tru Hotels! They are always comfy and clean!!
Stayed in March 2024
Reviewed: March 1, 2024
I
United KingdomN/A
Michelle on reception was very friendly and welcoming when we arrived. Clean room, great breakfast selection, free parking, gym and pool.
Stayed in February 2024
Reviewed: February 19, 2024
Leah
United States of AmericaThe location is dark and dismal
Very bright and colorful
Stayed in February 2024
Reviewed: February 14, 2024
Constance
United States of AmericaNeeds a small table on each side of the beds.
The staff was friendly, place was clean, breakfast was very good.
Stayed in December 2023
Reviewed: February 12, 2024
Muingbeh
United States of AmericaNA
Very clean and friendly staff
Stayed in February 2024
Reviewed: February 8, 2024
Shannon
United States of Americanot a thing was overlooked
This hotel set the new high bar for our family. In town for a volleyball tournament, we booked a stay at Tru. I don't think we will ever forget our stay. Chris, the night manager was engaged, personable, generous and proud of his hotel. This Tru has a very special tradition of rubber ducks, both on display and also hidden about. My daughter and her teammate spent a couple of hours looking for the hidden ducks so that they could turn them in for prizes. My husband and I watched in the lobby as they searched. Never in our (extensive) travels have we seen such a willingness of guests to civilly hang about in a hotel lobby. Some played pool quietly, but most were just at different tables enjoying the night. When we turned in at midnight, there were still couples and small groups coming and going to partake of the well appointed amenities, like free bottled water, or a late night snack or drink. They even had local beers available to purchase. The next morning saw a beautifully laid out continental breakfast with many more polite staff attending. The two young duck hunters told the rest of their team (who were not fortunate enough to have booked rooms there) about their previous night's adventure. Real memories were had here—specifically because of the environment that this hotel is committed to. It should be noted that at the time of this writing, this Tru location is up for #1 of all Tru locations (800+ locations!). Don't miss this one. Immediately following this stay, my husband (who travels for a living) tried another Tru in the Asheville area and reported back that they are NOT all the same. Not even free water at the Asheville one and not a friendly face in sight either. Do your family a favor and stay here. Further, let them know what an amazing job they're doing. This management staff has a gift and they are sharing it with joy.
Stayed in February 2024
Reviewed: February 4, 2024
Lisa
United States of AmericaOnly negative was no coffee in the room.
Very clean! Fenced in dog area was nice. Complimentary cookies, water and fruit in the lobby. Beds were comfy. Right off I75.
Stayed in January 2024
Reviewed: February 3, 2024
Paula
United States of AmericaCold water in pool, pool needs temperature increase t o be maximum family fun.
The duck hunt. Shower in pool room !
Stayed in January 2024
Reviewed: January 30, 2024
Stacy
United States of AmericaNothing. It was a wonderful experience.
The property was super clean and there were plenty of staff members around working hard and helping guests. They were all very friendly and we greatly appreciated the hospitality. We were very grateful to the staff member who let us borrow an ice scraper to clear the snow and ice from our windshield before we headed home. Thank you!
Stayed in January 2024
Reviewed: January 22, 2024
Paul
United States of AmericaSome of the electronic door locks didn’t work properly (minor). I would have like to see a slightly larger selection available for breakfast.
It was a very clean facility and all the areas seem to be open and organized. The staff went out of their way to accommodate us after Booking.com messed up our dates.
Stayed in January 2024
Reviewed: January 11, 2024
Constance
United States of AmericaNeed small tables on both sides of the beds.
The staff was friendly, helpful. Enjoy the pool table when we are there. The breakfast is always good.
Stayed in January 2024
Reviewed: January 11, 2024
Rita
United States of AmericaI did not like that pets are allowed.
I liked the friendliness and amenities.
Stayed in January 2024
Reviewed: January 8, 2024
Bowman
United States of AmericaI have no complaints.
The hotel was newer and clean. The staff was amazing. They brought me more pillows, and when I did a food order the restaurant did not send a fork or anything so the staff went above and beyond and brought me forks,spoons, napkins, and plates! My kids enjoyed playing downstairs at the pool table etc. The breakfast was wonderful too. The beds were comfy and the bathroom exceptional! I told my husband when we have to find hotels from now on we are staying at Tru by Hilton if we can!
Stayed in January 2024
Reviewed: December 31, 2023
Ennis
United States of AmericaNothing was bad in my opinion
I liked that everything was clean
Stayed in December 2023
Reviewed: December 19, 2023
Michelle
United States of AmericaN/A
Very clean and easy to get to
Stayed in December 2023
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