Reviews of Tru by Hilton Lafayette River Ranch This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1310 Camellia Blvd, BLDG 3, Lafayette, LA 70508, United States of America
#17 of 57 hotels in Lafayette
Guests' ChoiceReview Score
Based on 591 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
9.0
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Facilities
8.4
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Staff
8.8
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Value for money
8.4
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Free Wifi
7.9
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Reviewed: April 3, 2024
Miki
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
When I had to cancel my hotel reservation due to flight cancellation the hotels manager (Mr. Summer) was nothing but dismissive to me. I called, emailed and left several messages asking for a refund. I finally had to call Hilton directly to solve this. matter. I case is still in review. It's upsetting one person can ruin an experience for many.
Perfect location and walking distance to River Ranch. Large sitting area in the lobby which was perfect for after the baseball game for families and children to gather together. The breakfast was very nice from waffles to east to grab muffins when heading out of the door.
Stayed in March 2024
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Reviewed: March 11, 2024
Tim
United States of America6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The location. It was too far off the freeway. But I may not be it target market.
About everything. Except...
Stayed in January 2024
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Reviewed: February 21, 2024
Monica
United States of America1 review9.0“Overall, our stay was nice and relaxing.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Lighting was not the best.
The location was great.
Stayed in February 2024
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Reviewed: February 5, 2024
Chadley
United States of America12 Reviews1 helpful vote7.0“Decent typical hotel for the price”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We had to ask for extra towels and such on our second night (no daily room service). We also killed a couple bugs in the room.
The location was good and the staff was very friendly and attentive. They gave us plenty of restaurant recommendations, plus located and gave us a hairbrush on the house when my wife realized she forgot one. The lounge area is also quite nice.
Stayed in February 2024
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Reviewed: January 2, 2024
Terrence
United States of America9 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 3 nights
- • Submitted from a mobile device
The floors wasn't really clean. Still had debris in the corners and under the shelf and beds.
Friendly staff, clean lobby, smelled really good
Stayed in January 2024
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Reviewed: December 30, 2023
Monica
United States of America16 Reviews9.0“Tru was a truly great place to stay for a few days”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bed was on the hard side.
Easy check in and out. Great breakfast. Fun vibe.
Stayed in December 2023
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Reviewed: December 30, 2023
Theresa
United States of America23 Reviews3 helpful votes9.0“Great location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
No toothbrush to lend
Complimentary light breakfast Gym was very clean and they offered free earbuds
Stayed in December 2023
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Reviewed: December 17, 2023
Lum
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
My room got little mushy smell - floor by the bed got potatoes chip crump - mildew on the shower track door and the corner wall I took pictures bathroom trash can got trash from the last guests nasty in
Location - front desk was friendlyawesome coffee
Stayed in December 2023
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Reviewed: December 11, 2023
Amber
United States of America9 Reviews7.0“Okay/Good Stay”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
The Wi-Fi was extremely horrible throughout the full duration of me and my husband trip. Me and my husband both have two different cellular companies so I knew it wasn’t who my phone was serviced through. We both had to continuously go outside of the property in order for our devices to work. There were times family and friends tried to call or text and we weren’t receiving anything on our end. I called the front desk to ask about the Wi-Fi problems And the front desk representative did not seem like he cared too much. I know these things are inevitable and stuff like this is bound to happen but it’s just the principal as a customer service person to show some sort of care and show that you are willing to go above and beyond to somewhat show that you tried to help the situation .
The location of the property was amazing close to a lot of restaurants, along with a lot of shopping stores which made me and my husband trip very convenient.
Stayed in December 2023
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Reviewed: November 15, 2023
Melissa
United States of America3 Reviews9.0“It was a great stay”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
No complaints
The location
Stayed in September 2023
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Reviewed: November 1, 2023
Jamey
United States of America11 Reviews2 helpful votes8.0“This is a nice hotel for a short visit.”- • Leisure trip
- • Couple
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The soap dispenser was too hard to squeeze. I did not care for the micro fiber sheets.
Staff was very friendly and helpful.
Stayed in October 2023
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Reviewed: August 28, 2023
C
United States of America7 Reviews9.0“Wonderful accommodations, easy driving distance to ULL.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
An in-room microwave oven.
Excellent full, hot breakfast. The hotel staff is very helpful and friendly. My hotel reservation was canceled for some reason, but fortunately, the desk agent was able to book a room for me on the spot. The River Ranch area is beautiful and has many conveniences.
Stayed in August 2023
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Reviewed: August 21, 2023
Michael
United States of America5 Reviews9.0“We liked it although it’s quite a ways off the freeway”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and attractive layout
Stayed in August 2023
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Reviewed: August 20, 2023
Hans
Germany136 Reviews9 helpful votes9.0“More than expected”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
All fine
Different to most of the hotels belonging to a chain. Bright, modern furnitures, painted in friendly colors. Staff very friendly. Good full breakfast. We have been to early, not a problem, we got a room. We can not understand the critics of other assessments.
Stayed in August 2023
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Reviewed: July 31, 2023
Nicole
United States of America2 Reviews9.0“Everything was good! We enjoyed our stay. Super clean and food was good . The staff was nice and helpful.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The walls are thin, u can hear everything in the rooms
Location was great!
Stayed in July 2023
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Reviewed: June 26, 2023
Darla
United States of America1 review8.0“I would stay at this location again, con location and rooms were very nice- bed and linens were great”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
There was a baseball tournament in town- downstairs got really crowded- we could hear running in hallways late at night.
Very up to date on style and decor. Location- cleanliness at check in.
Stayed in June 2023
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Reviewed: June 20, 2023
Ashley
United States of America7 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
It was very hot in the room and the AC unit was very loud they put me in another room fast but it was still hot
The that was amazing lady at the front panel was amazing when it was time for shift change he was amazing and Ashley was amazing
Stayed in June 2023
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Reviewed: June 20, 2023
Journie
United States of America4 Reviews8.0“my stay was great just was to many little kids running around due to a baseball tournament”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
I don’t like that there’s no microwaves in the room
I’m aways just so comfortable
Stayed in June 2023
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Reviewed: June 19, 2023
Ernest
United States of America1 review9.0“perfect place for a large group of friends and family to stay.”- • Leisure trip
- • Group
- • King Room with Roll-In Shower - Mobility Access
- • Stayed 2 nights
- • Submitted from a mobile device
room was s bit small. no place to unpack clothes. however it was not needed for a two night stay.
facility was clean, people were friendly. liked the lobby, game room, and breakfast meeting area.
Stayed in June 2023
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Reviewed: June 18, 2023
Jerrold
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast could have been a little better, but no big deal.
Pool, fitness center and location of the hotel.
Stayed in June 2023
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Reviewed: May 28, 2023
John
United States of America60 Reviews5 helpful votes8.0“Nice”- • Business trip
- • Solo traveler
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
parking
Good stay
Stayed in May 2023
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Reviewed: May 7, 2023
Danielle
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Mobility Access
- • Stayed 1 night
- • Submitted from a mobile device
the front desk helper Alex was so helpful and nice! thank you for all your kindness from our freedom group!
Stayed in May 2023
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Reviewed: April 28, 2023
Sherri
United States of America15 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
The pool was open but cold, heated pool would be awesome. Price is a little higher than what I would like.
I would have liked a better selection of fruit for breakfast.
Stayed in April 2023
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Reviewed: April 24, 2023
Frances
United States of America9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
A little to modern/minimalistic. Bed could be a little firmer. The room seemed damp, with a slight moldy odor.
Location. Accommodation was decent.
Stayed in April 2023
