2720 Waterpark Drive, Mason, OH 45040, United States of America
#8 of 23 hotels in Mason
Guests' ChoiceBased on 423 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
8.8
Value for money
8.5
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 6, 2024
Xosnowflakes
United States of AmericaPool was freezing cold but we enjoyed it after long hot day at kings island.
Staff was friendly and helpful. Everything was clean. Shower was hot with good pressure.
Stayed in June 2024
Reviewed: May 31, 2024
Wilbur
United States of Americahade to ask for certain items
good
Stayed in May 2024
Reviewed: May 13, 2024
Seannyb73
United States of AmericaElevator issues, and the exercise room became locked on one morning.
Rooms were more like a home than a hotel room, my daughter enjoyed that.
Stayed in May 2024
Reviewed: April 29, 2024
Elisabeth
United States of AmericaWould have been nice if there was a bar inside.
How close it was to other activities. Movies, food etc.
Stayed in April 2024
Reviewed: April 25, 2024
Jennifer
United States of AmericaIt was noisy.
It was clean and nice.
Stayed in April 2024
Reviewed: April 21, 2024
Sheri
United States of AmericaThe rate for one night was outrageous
Clean, well laid out, comfortable
Stayed in April 2024
Reviewed: April 8, 2024
Christine
United States of AmericaWe booked a room thru Booking.com for April 3. The reason for the trip was cancelled. I cancelled with Booking on 3/29. On 4/1 Booking sent a notice that they had not heard from Tru and suggested I call Tru directly. I spoke with a helpful rep on 4/1. He called the front desk and said "good news" that I would be refunded and no cancellation fee. I have not gotten a refund. We will be making this trip when rescheduled and would like to stay at Tru. Refund, please?
A convenient location. Very familiar with the area near Kings Island amusement park in Ohio.
Stayed in April 2024
Reviewed: April 2, 2024
Carol
United States of AmericaThe bed was a little uncomfortable for my husband. The shower door did not have a seal to keep water from getting out.
Very clean and quiet.
Stayed in March 2024
Reviewed: March 22, 2024
Eugenia
United States of AmericaThe staff was very nice and helpful.And the pool was clean and nice and so what's our rooms
Stayed in February 2024
Reviewed: March 18, 2024
Ashley
United States of AmericaEverything was great
It was for my sons basketball tournament plenty for the kids with pool and pool table
Stayed in March 2024
Reviewed: March 15, 2024
Koonce
United States of AmericaIt was very clean and spacious. The shower was the best! Ned was a little hard to my liking but overall for the price was great! Will definitely go back
Stayed in March 2024
Reviewed: March 11, 2024
Kalyn
United States of AmericaThe room its self didn't have any curtains and the rod was missing. There were fixes made to the wall that looked like it was a quick fix. The bathroom door also wouldn't shut. None of which is a just problem but I would have thought it would be better since it is a new hotel.
It was clean. All the staff were very kind. We went to the pool just to look and it looked well maintained and it was warm!
Stayed in March 2024
Reviewed: January 28, 2024
Eric
United States of AmericaReally we didn’t have anything to complain about
Very nice very comfortable not a lot of people and the food was good
Stayed in January 2024
Reviewed: January 12, 2024
Middleton
United States of AmericaTowels. They were a little rough
The hotel was very clean. All the employees were not standing around, they were actually cleaning. Impressed
Stayed in January 2024
Reviewed: January 2, 2024
Caitlen
United States of AmericaNothing everything was fine
Very convenient location to Kings Island
Stayed in January 2024
Reviewed: January 2, 2024
Katrina
United States of AmericaIndoor Pool water was to cold to be able to use it.
Clean rooms, beds were comfortable, quiet, staff was friendly. Definitely stay there again.
Stayed in January 2024
Reviewed: January 1, 2024
Jessica
United States of AmericaGreat breakfast selection and coffee bar.
Stayed in December 2023
Reviewed: December 11, 2023
Brandy
United States of AmericaThe pool didn't open until 10 when check out is at 11. No time to swim in the morning. Maybe open it at 8.
Breakfast was awesome as usual. Both staff we met were super friendly. Room super clean.
Stayed in December 2023
Reviewed: November 30, 2023
Michelle
United States of AmericaOnly issue we had is that the bathroom door was extremely hard to open and shut. Advised management and the indicated they would look into issue.
Great value for the hotel amenities. Was a great hotel that was pet friendly.
Stayed in November 2023
Reviewed: November 15, 2023
Cineta
United States of AmericaNothing
Cleanliness
Stayed in November 2023
Reviewed: November 12, 2023
Viridiana
United States of AmericaRoom service wasn't constant.
Staff is friendly. Very good breakfast bar. Facilities are modern and well kept.
Stayed in November 2023
Reviewed: November 12, 2023
Jennifer
United States of AmericaN/A
Very clean, easy check in and out, nice breakfast variety, and the room was spacious
Stayed in November 2023
Reviewed: November 6, 2023
Donald
United States of Americagood for hotel food
Stayed in November 2023
Reviewed: October 29, 2023
Steve
United States of AmericaThe room size. I'm used to staying in a suite room. The rooms to me were small at a suite price.
It was a full house when we stayed. The breakfast was a good snack, but not a full meal. Most of the hot items were gone when we ate.
Stayed in October 2023
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