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  5. Reviews of Tru By Hilton St Louis Downtown Mo

Reviews of Tru By Hilton St Louis Downtown Mo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1221 Locust Street, Downtown St. Louis, Saint Louis, MO 63103, United States of America

#56 of 74 hotels in Saint Louis

Guests' Choice

Review Score

Based on 172 hotel reviews

7.1

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    7.8

  • Facilities

    7.8

  • Staff

    8.1

  • Value for money

    7.4

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 20, 2024

    8.0
    Tru by Hilton
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking because part of the street was closed so it was hard to find a place to park. We had to pay a parking meter all 3 days. Their valet parking was $45 a day for them to park it on the street.

    Clean room, nice view, great free breakfast, friendly staff.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Room was a bit small Breakfast too many families no space not enough food

    Location

    Stayed in April 2024

  • Reviewed: April 14, 2024

    6.0
    Clean rooms and good view
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Not great for walking to attractions and parking is difficult

    Clean property with nice comfortables rooms

    Stayed in April 2024

  • Reviewed: April 3, 2024

    8.0
    Decent downtown hotel
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The room is a bit basic and felt a little empty although it has everything you need for a short stay. I thought it was a little expensive for what you get.

    Very close to Enterprise Center, the Gateway Arch National Park and other downtown attractions. Front desk staff were friendly and helpful. Clean and good for a short visit to St Louis. Comfortable beds.

    Stayed in April 2024

  • Reviewed: March 18, 2024

    7.0
    The location is convenient if you need to stay downtown. I was disappointed because no one cleaned our rooms. Thebes was
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Mobility and Hearing Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The valet parking cost and no one cleaned our room.

    The room was spacious and the staff were friendly.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    8.0
    Pleasant stay at a nice place, but limited access to food.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 3 nights

    The breakfast was delicious, but not enough waffle and pancake makers. Took a little too long to get the food, as there was a pretty good line for these things. The location is decent, but not enough food options in the area. With no room service at the hotel and very few local restaurants, it was more difficult to get food than it should have been. Staff and facilities were good. Valet parking was handy, but too costly.

    The breakfast was delicious, but not enough waffle and pancake makers. Took a little too long to get the food, as there was a pretty good line for these things. The location is decent, but not enough food options in the area. With no room service at the hotel and very few local restaurants, it was more difficult to get food than it should have been. Staff and facilities were good. Valet parking was handy, but too costly.

    Stayed in February 2024

  • Reviewed: January 11, 2024

    8.0
    My 5 day stay was very comfortable. Would definitely stay here again
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    No complaints

    The property was clean and breakfast was great

    Stayed in November 2023

  • Reviewed: January 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    The parking is on the street. It was easy to manage on an app

    It was very clean and a convenient location

    Stayed in December 2023

  • Reviewed: January 2, 2024

    6.0
    Disappointed
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn't like that the floors and windows were dirty when we got there. They clean rooms every other day. On our second day at 7pm we had to call and complain about the room not being cleaned. No towels, trash needed to be emptied, floors were awful, and was told by the housekeeper on the floor she didn't know if she could do it and the supervisor had already left. I was told we had free parking, not the case. Was supposed to have a coffee pot and a microwave, we did not have either. This was my first experience at the location, I was just very disappointed.

    I love that we were on the top floor.

    Stayed in January 2024

  • Reviewed: December 7, 2023

    6.0
    Unexpected expenses
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I was unaware there was no on-site parking. All parking needed to be paid for. Also, after booking with booking, I knew the amount, but when I checked in an extra fee was added, it has now come off and the money is back to my account, but the clerk didn’t mention it when running my card.

    I liked the room, location, proximity to the city

    Stayed in December 2023

  • Reviewed: November 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    I had read mostly bad reviews about this place but was pleasantly surprised when we got there. The staff was amazing and our room was great. I would definitely go back

    Stayed in November 2023

  • Reviewed: November 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    No parking at hotel. Had to park three blocks down because didn't want to pay $40 for overnight parking.

    The rooms were amazing, the beds were clean.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    7.0
    Good location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t like no free parking

    Like the location and how close was to everything. Walked to enterprise center for a concert.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    This hotel worked out well to see the hockey game and sight see parts of St Louis
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    Neighborhood was a little sketchy

    Close to enterprise center

    Stayed in October 2023

  • Reviewed: October 16, 2023

    6.0
    Comfy but disappointed!
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    No hot water in the room, had to pay for parking, breakfast was out before ending time and room amenities as listed were not in the room.

    Bed was very comfortable….walking distance to local attractions.

    Stayed in October 2023

  • Reviewed: September 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location. Comfortable big room with views on 12 floor.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    7.0
    Good overall, with some room for improvement.
    • Leisure trip
    • Family with young children
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was a bit disappointing compared to looks and expectations. No bagel slicer or toaster, so no bagel. Out of forks for some time, so a lot of people ate eggs, potatoes, sausage, and waffles with spoons and fingers. Our bathroom door didn't close, so no privacy there. Some places a bit dingy for a new hotel.

    Good location, comfy bed, very friendly staff.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The location was great. The hotel staff was friendly and helpful.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The elevators are a bit old and scary

    All the hotel looks really new and clean

    Stayed in August 2023

  • Reviewed: August 24, 2023

    6.0
    Pleasant
    • Business trip
    • Group
    • Queen Room with Two Queen Beds and Walk-In Shower
    • Stayed 1 night

    My toliet didn't work and the hotel seems to be going through a remodel.

    Breakfast was good and the staff was friendly and kind.

    Stayed in August 2023

  • Reviewed: August 19, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Heater didn't work was very cold

    Could walk to comedy show

    Stayed in June 2023

  • Reviewed: August 4, 2023

    7.0
    We had a great time, the disorganized check in put a bad light on the whole experience
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 2 nights
    • Submitted from a mobile device

    Check in horrible, elevator and are into elevator needs some work

    Great location, breakfast good, some parts modern

    Stayed in July 2023

  • Reviewed: July 3, 2023

    8.0
    Overall good
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Construction made difficult travel and check in.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    8.0
    Clean, friendly, and the location was perfect.
    • Leisure trip
    • Couple
    • King Room with Walk-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The price was kind of high.

    The room was clean. Loved the view. The staff especially Kesha were excellent.

    Stayed in June 2023

Showing 1 - 25

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