Reviews of Tru By Hilton Williamsville Buffalo Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
48 Freeman Road Building B , Williamsville, NY 14221, United States of America
#4 of 11 hotels in Williamsville
Guests' ChoiceReview Score
Based on 198 hotel reviews
Score breakdown
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Cleanliness
8.9
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Comfort
9.0
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Location
9.0
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Facilities
8.9
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Staff
9.2
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Value for money
8.3
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Free WiFi
9.3
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: May 20, 2024
Douglas
Canada1 reviewWonderfulPrice$
Friendly staff, great location clean
Stayed in May 2024
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Reviewed: May 4, 2024
Maria
Canada7 Reviews“Marilyn is an epitome of what a very good receptionist is! She was caring and very helpful .”None
Excellent staff, very good breakfast
Stayed in May 2024
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Reviewed: May 4, 2024
Maria
Canada7 Reviews“The receptionist was very helpful and accommodating when we were checking in, she tried so hard to put us at least in t”Everything is in very good standards!
Very accessible; very clean , good breakfast and the staff are very accommodating.
Stayed in May 2024
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Reviewed: April 27, 2024
Dr
Turkey55 Reviews19 helpful votesExceptionalLocation to airport is very good , but a little far from niagara waterfalls
Workers were very friendly , they drop us free to the airport
Stayed in April 2024
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Reviewed: April 22, 2024
Kenneth
United States of America8 Reviews4 helpful votes“Good price and clean room.”The floor didn't have carpet. It was kind of different, but ok.
Breakfast was good. Liked the automatic pancake maker. Also nice to be close to the airport
Stayed in April 2024
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Reviewed: April 7, 2024
Jeanne
United States of America5 Reviews“Wonderful service and convenient for a quick family stay before a work trip.”It was mostly clean, the bathrooms could have been a smidge better and the upstairs halls smelled like vape but I am not sure how long it was like that maybe the staff was unaware.
Friendly staff, free WiFi, decent pool, close to dining and entertainment, shuttle to airport, and gluten free breakfast options along with other great breakfast options
Stayed in March 2024
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Reviewed: April 3, 2024
Sterdivante
United States of America1 review“Was my first time staying at Tru Hotel, really enjoyed all aspects of my stay from the staff to room”N/A
The staff was absolutely amazing (Marilyn really showed amazing customer service), rooms extremely clean and breakfast was neat/organized and a solid selection. The salt water pool was also very clean and well kept.
Stayed in March 2024
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Reviewed: March 16, 2024
Helen
United States of America1 reviewVery GoodBreakfast was very good
Stayed in March 2024
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Reviewed: March 14, 2024
Michael
Canada2 ReviewsWonderfulA little loud as it was during spring break. Otherwise things are fine
New hotel, clean, good amenities. Great staff
Stayed in March 2024
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Reviewed: March 4, 2024
Jose
United States of America1 review“It was fun employees help out a lot when ask it was a nice stay in all keep up the good work”N/a
Evething was nice put together
Stayed in March 2024
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Reviewed: February 12, 2024
Marleigh
Canada5 Reviews“Great little getaway”Small rooms
Great comfortable beds. Very clean. Staff were super lovely
Stayed in February 2024
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Reviewed: January 30, 2024
Nicole
United States of America2 Reviews“Mostly fine”The hallway where our room was located really needed to be vacuumed and the room floor needed to be swept. The water in the shower never got hot. It was lukewarm. The sink had a slow drain
The staff was very friendly and accommodating. The breakfast was good. There was a shuttle to/from the airport. Close to some restaurants and a shopping plaza
Stayed in January 2024
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Reviewed: January 16, 2024
Annette
United States of America19 Reviews3 helpful votes“Our Stay was short and sweet”Breakfast food
Location
Stayed in January 2024
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Reviewed: January 11, 2024
Deepak
Australia14 Reviews2 helpful votes“Great location and nice facilities. Reasonable prices for the size of rooms and facilities.”Egg free breakfast options could be added. Some people can have egg allergies. Morning staff didn't seem very happy to answer queries on food ingredients. Maybe too early in the morning. But overall great stay for the price and check-in staff in the evening was very helpful.
Had a great stay with family. Price was reasonable and the facilities convenient.
Stayed in January 2024
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Reviewed: January 10, 2024
Sharon
Canada8 ReviewsVery GoodI would just say, make sure the sheets are super clean. Because I found stains of like nail polish one of the beds.
The place was really nice. Loved all the color and design. Love how there is complementary breakfast. We enjoyed our stay.
Stayed in January 2024
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Reviewed: December 22, 2023
Jonathan
Canada2 Reviews“Our stay was excellent and we would stay again!”We understand hotels asking to conserve towels, we agree with that, but would have liked to have daily housekeeping. At the very least to replenish toilet paper/kleenex. Ours was low upon checking in so it was gone by the time we checked out
We thought the breakfast was very good. The location was good too. I liked how different types of tables were spread around a large area. Made it feel more like a home than a cafeteria
Stayed in December 2023
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Reviewed: December 19, 2023
Janelle
United States of America1 reviewWonderfulNo curtain at the window, there was a see through blind.
Friendly staff, good location, good amenities. I would recommend and would stay here again.
Stayed in December 2023
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Reviewed: October 28, 2023
Sharon
United States of America19 Reviews1 helpful vote“We enjoyed.”Hard to get used to minimalist decor.
Staff was super. Everything clean. Breakfast was good. We will be returning.
Stayed in October 2023
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Reviewed: October 22, 2023
Lisa
United States of America11 Reviews“Perfect choice after a long day of travel and enjoying Buffalo.”Staff were welcoming, helpful and accommodating.
Stayed in October 2023
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Reviewed: October 9, 2023
Rochelle
United States of America1 reviewExceptionalClean and friendly staff
Stayed in October 2023
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Reviewed: October 2, 2023
Yana
United States of America17 Reviews12 helpful votes“It would be nice to limit children's time in the pool in the evening and give some time to adults”It was impossible to get into the swim pool because... there were always children there who made a lot of noise and jumped into the water.
Comfortable mattresses and pillows, wide beds, sufficient quantities of high-quality shower gel, shampoo and body lotion. The hotel lobby has very good free coffee and a large selection of drinks to prepare. Excellent breakfasts. The hotel staff Aaron and his daughter prepared and served breakfast for the entire hotel and were very prompt and attentive. Aaron carefully ensured that all food was in sufficient quantity and answered any questions from visitors. He and his daughter are great and very competent in their work! Our family was pleasantly surprised by this hotel, thank you!
Stayed in August 2023
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Reviewed: September 7, 2023
Sandra
United States of America1 review“Good service”Cleanest and customer service
Stayed in September 2023
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Reviewed: August 26, 2023
Mustansir
United Arab Emirates12 Reviews2 helpful votes“Enjoyed the hospitality but breakfast was not proper”The location was a bit away from the airport and not much of food joints are closer to the restaurant. The breakfast served in here was not fit for Muslims and was not halal .
The property is a huge and had lot of amenities for a perfect holiday stay.
Stayed in August 2023
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Reviewed: August 17, 2023
Richard
United States of America2 Reviews“A good place to stay for the money.”Pool water was too hot and too chlorinated. Satellite TV kept going out which was annoying.
Good location, near our destination; also near to some nice restaurants,. Lots of close, free parking. Check in was relatively easy. Breakfast was just OK; lots of variety but nothing special.
Stayed in August 2023
