HOT and small. We were in a standard room but there was no room to walk around the bed. No control over AC and temps were 70s/80s so it was very uncomfortable.

Location can’t be beat! Also best value.

Stayed in May 2024

To be honest it was not a very good experience, we checked in and was greeted by a very friendly staff member but that's where the positives stopped. Our "bed" was a double mattress sitting on top of a base that was to small for it, where you would roll to the edges you would nearly fall out. The room was dated and not maintained at all, you can also barely fit 2 suitcases and 2 people in the room which was very troublesome considering we were travelling for 5 weeks. The worse part for us was that our thermostat was not in room controlled and was stuck to hot, the first night it was 26C in our which was horrible to sleep in. We raised it with the desk which the lady said she would get back to us, raised it again when we returned in the afternoon to which we were told that we should unplug the system. Returning to our room there was no where to unplug the device and by then it was too late to get anything done. by the third night of having no sleep a maintenance person came and assisted us he organised a new room which was the last night of our stay. really poor experience.

The location is perfect, very short walk to times square, broadway district and most of that area. Easy to get to a subway and navigate around new york.

Stayed in April 2024

This is my second stay at the Gallivant, and the value is just not there. It is a little less expensive than all the other hotels in the area but it's because they're understaffed and nothing works. Climate control did not work on either of my stays. There is hot water if you wake up early enough. Wifi worked sometimes. Some electrical outlets worked, some did not. Housekeeping comes to your room at 8:00 in the morning and says "Oh we're sorry, we thought you were checking out," but it's to make sure you're awake because they only work from 7am to 2pm and will skip your room if you're in it when they go to clean it.

You can't beat this location.

Stayed in May 2024

AC was not working when we arrived. It was 83 in the room by the time we left for dinner. They got our window AC unit working while we were out, but never cooled down completely. Was still 76 in there the next morning when we left. Water from the shower goes everywhere due to no real door and no bath mat/towel. No fridge in the room.

The location was awesome. Staff was very friendly and quick to help us with needs/concerns. They get an A+.

Stayed in May 2024

First room I went into..a BIG bug. Upon leaving, I asked the desk clerk to call a cab and she said that would be $40 to Penn Station. I told her I our cab there, during traffic was only $11. She said..oh you want the yellow cab, you'll have to go get that yourself. Alot of maintenence needed done.

Location was great

Stayed in May 2024

It’s old and shabby

Excellent location

Stayed in May 2024

Only one elevator for 16 floors. The other was bad all time. It tooks a lot of time to go to the street and rooms. Our room had air conditioner with no controls avalilable it was very loud. I cant turn off

Location very good

Stayed in May 2024

The furniture was falling apart, chest of drawers didn’t open properly, and air con was faulty. The lifts were dreadful, there were 2 tiny lifts which allow 7 people at a time and they you’d wait for 30 minutes before they came. It was ridiculous. Constant noise and dark room as there were huge air con units outside bedroom windows.

Location was fab.

Stayed in May 2024

I stayed for one week from 16.04 and the hotel reserved money from my bank 1200,00 EUR as deposit AND I STILL DID NOT RECEIVED MY MONEY BACK. I write to the hotel and nobody answer!!!!! IS IT NORMAL?

Location

Stayed in April 2024

but the hotel really needs renovation. the windows didn't close, the air conditioning was terribly loud, and the elevators stopped between floors and kept breaking down.

Great location

Stayed in April 2024

WiFi didn’t work in room and room was only cleaned once of my 3 night stay. I asked them to check the shower as the head was loose but this was never done. Luckily I was only there to sleep but it was disappointing

Perfect location for exploring the city. And passable if you are spending little time in the hotel Room was clean on arrival.

Stayed in May 2024

A door on the shower would help, as well as a mini fridge. Also the latch to lock the door was broken

Location was good near Times Square, staff was polite, I liked that the room had more light than just bedside lamps

Stayed in May 2024

Just the two very slow elevators. A mini fridge would have been helpful.

The location is excellent. The hotel is very close to Times Square. There are many restaurants and shops nearby.

Stayed in April 2024

The hotel itself was old and dilapidated. The shower flooded the bathroom because the shower screen didn’t even cover where the water was going even when nobody was in the shower. We have to lay out 2 towels which were sopping wet to avoid our whole bathroom flooding as the water just ran straight out. We had also prepaid through booking.com and the hotel charged us $500 daily from our card due to a ‘credit system error’ in the hotels system and apparently it happens regularly….. are they just preying on people that don’t check their bank accounts? We are still waiting for our money to return to our account… Also, The shower head was literally coming out of the wall and the roof was not even painted.

Was in a really good location. Staff were lovely however management seriously needs a boot up the bum with their lack of care regarding facilities and client treatment with systems which I’ll elaborate more on below. The beds were also incredibly comfortable.

Stayed in May 2024

There is no tooth paste and brush , no microwaves.

Stayed in April 2024

Lifts were unreliable , otherwise a good central hotel

Great location

Stayed in April 2024

Poor quality interiors. Broken entrance door to the lobby. Bed seemed like it was in two pieces

Location

Stayed in May 2024

Extremely small room. Shower worked well but have only 1/2 widow door to keep water in. No bath mat provided. Always had to wipe up water with towels. After taking showers the room became very humid as there wasn’t a good ventilation system in the bathroom as well as the air conditioner not working properly. No mini fridge, microwave, or coffee maker. No bar or coffee shop in lobby. Elevators were small, there are two, but lengthy wait times to use. Only 1 working ice machine on a different floor for all guests to use. Construction on lobby doors which exposed the lobby.

Conveniently located near Times Square. Maid staff was friendly. Beds were comfortable.

Stayed in April 2024

No safe Facilities didn't always work Quite old

Great locations

Stayed in April 2024

Cleanliness Lift reserved to maid team at rush hours

Location Personnel

Stayed in April 2024

Two very slow small elevators, first day no hot water, dirty and stained carpets on the hallways.

Great location in time square. Great and friendly staff

Stayed in April 2024

Chairs to sit on More pillows

Easy access to main attractions

Stayed in April 2024

No WiFi in the room at all.

Stayed in April 2024

For the price, this is a bare bones room. I know you're paying for location, but it still hurts me to spend so much and get so little.

Good location, bag storage before check-in was easy (though a long line to wait in)

Stayed in March 2024