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  5. Reviews of Candlewood Suites Alexandria, an IHG Hotel

Reviews of Candlewood Suites Alexandria, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2344 North Macarthur Drive , Alexandria, LA 71303, United States of America

#13 of 21 hotels in Alexandria

Guests' Choice

Review Score

Based on 69 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.7

  • Location

    7.8

  • Facilities

    7.1

  • Staff

    8.1

  • Value for money

    7.2

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 16, 2023

    8.0
    Suites
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Wish the bathroom had ventilation, so things did not get rusty.

    Spacious suite with friendly front desk staff. Comfy queen bed and linens.

    Stayed in October 2023

  • Reviewed: August 6, 2023

    7.0
    visiting family
    • Leisure trip
    • Couple
    • Deluxe Queen Studio
    • Stayed 4 nights

    It needed more cleaning in the common areas and the elavators

    the hotel need same work it is showing it'S age

    Stayed in May 2023

  • Reviewed: May 15, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    THE BED WASNT AS SOFT BUT OK FOR REST...THE RUST ON THE OUTDATED FALLING OVER LAMPS THE BUGS DEAD UNDER BATHROOM CABINETS, PEOPLE OPENING THE DOOR 9A ...GLAD MY LATCH WAS ON THE DOOR...APPLIANCES OUTDATED...COUNTER STOVE BROKEN ENDS, RUST ON BATHROOM LIGHTS CHAIR DIDNT LOOK CLEAN ....BUT WE ALWAYS BRING LYSOL AND WIPES AND FRESHNERS...BUT FOR THE PRICE IT WAS OK TO STAY

    CONVIENCE, EVE THE DESK CLERK WAS TRULY PLEASANT ...

    Stayed in May 2023

  • Reviewed: March 24, 2023

    7.0
    It’s a nice hotel that just needs a good update. For the price, it is one of the better options in this area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trash Bags were left out in hallway. No breakfast. Door didn’t lock properly. Paint on doors were chipped and other small things that looked like they needed freshened up.

    Staff was so friendly and welcoming!

    Stayed in March 2023

  • Reviewed: March 20, 2023

    8.0
    Smoky room, hair in shower, nice staff
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled smoky which is probably why it was left open when I checked it. There was hair in the shower that was not mine. The door jam/lock was not functioning properly. I needed help both times to get into my room. I had issues with the door key. The room was outdated. Paint chipping, mirror and cabinet pulls were rusted.

    Bed was comfortable. They had a mini convience store for snacks if needed. It was conveniently located. The staff was very pleasant And helpful.

    Stayed in March 2023

  • Reviewed: September 5, 2022

    8.0
    I don’t regret my stay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast. Water could get hotter. Ice machine Didn’t work. Parking not too great.

    Love the kitchen. Roku TV in living area & bedroom was a plus!

    Stayed in September 2022

  • Reviewed: August 19, 2022

    8.0
    It was great to stay here.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The coffee and being able to bring my pet with me.

    Never ate breakfast

    Stayed in July 2022

  • Reviewed: August 17, 2022

    8.0
    Very Good
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Not a lot. CW is one of 2 hotels in town that I usually stay.

    Good value. All the extra amenities you don't normally get with a regular hotel like a full sized frig, stove, dishwasher, dishes, utensils, etc.

    Stayed in July 2022

  • Reviewed: August 12, 2022

    8.0
    very nice
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    only problem was the floors were wet due to the carpet being cleaned prior day but that’s okay..

    very nice and clean! check in clerk was sweet.

    Stayed in August 2022

  • Reviewed: August 9, 2022

    6.0
    Probably will not stay there again.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    carpet was damp and sticky amenities were very limited

    location was good, bed was comfortable

    Stayed in August 2022

  • Reviewed: July 8, 2022

    7.0
    Easy for a trip to work and be off the road
    • Business trip
    • Solo traveler
    • Queen Room with Accessible Roll In Shower - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The staff and comfortable bed

    Stayed in July 2022

  • Reviewed: July 1, 2022

    7.0
    I feel like a made a poor choice selecting this hotel
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I liked the staff’s kindness. Elevator floors were dirty. The room was suppose to be non smoking but the smell of smoke was strong in the room. Bed sheets weren’t clean. I saw small brown dots on sheets. The phone in room wasn’t working. Someone had to come up and show us how to use the tv remote. The staff immediately took care of issue with tv. Checking in and out was very easy. The kindness of the staff is what helped with my disappointment. Hotel just seemed old. I was expecting a more up to date hotel based off online photos.

    I liked the staff’s kindness. Elevator floors were dirty. The room was suppose to be non smoking but the smell of smoke was strong in the room. Bed sheets weren’t clean. I saw small brown dots on sheets. The phone in room wasn’t working. Someone had to come up and show us how to use the tv remote. The staff immediately took care of issue with tv. Checking in and out was very easy. The kindness of the staff is what helped with my disappointment. Hotel just seemed old. I was expecting a more up to date hotel based off online photos.

    Stayed in June 2022

  • Reviewed: June 6, 2022

    7.0
    Good
    • Business trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The bed linen and pullows smelled like old feet/ socks

    I was able to check in with no hassle. The front desk clerk was very sweet.

    Stayed in June 2022

  • Reviewed: April 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    To man abandon buildings in the area and didn't seem safe at night

    Location was close to where I had to go.

    Stayed in April 2022

  • Reviewed: July 21, 2021

    6.0
    The bed was comfortable, but finer touches were lacking.
    • Leisure trip
    • Couple
    • Studio Suite
    • Stayed 1 night

    The afternoon receptionist couldn't get her face out of her phone during check-in. The shower curtain was way too short. The TV volume was too low, had to sit right next to hear.

    No breakfast was offered. I liked all the amenities in the room.

    Stayed in July 2021

  • Reviewed: October 24, 2023

    4.0
    Very Disappointing for our specific needs. Hotel a little tired but staff were friendly.
    • Leisure trip
    • Couple
    • Queen Room with Accessible Roll In Shower - Non-Smoking
    • Stayed 1 night

    The disabled room we requested two nights before and confirmed as available was not available when we arrived. The room only had a tub which my wife couldn’t use to get clean after our 8 hour drive on our way home after her having knee replacement surgery, which is why our hotel stays HAD to have at least a walk in shower. She waited until we got home and showered 8 hours later.staff did try to find a shower chair for her to use but couldn’t find one. We ere vey disappointed after 40 minutes out of our way to a hotel with disabled access.

    Friendly Receptionist. She tried numerous times to call to let us know the room we ordered wasn’t available but our phone was on silent.

    Stayed in October 2023

  • Reviewed: July 12, 2023

    10
    Exceptional
    • Family with young children
    • One-Bedroom Queen Room - Mobility/Hearing Accessible - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great super clean.

    Stayed in July 2023

  • Reviewed: June 26, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty, the bathroom floors felt nasty and sticky

    Stayed in June 2023

  • Reviewed: February 24, 2023

    5.0
    not the best for what I paid
    • Business trip
    • Solo traveler
    • Queen Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    no breakfast, as advertised. ice machine rarely working. often nobody at the front desk

    the cleaning staff was wonderful, but nowhere enough of them

    Stayed in January 2023

  • Reviewed: October 4, 2022

    2.0
    Need I say more. Do your homework.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Where do I even start. Let's go down the list. Don't let the pictures on the website fool you. It fooled us. This is a pet friendly hotel which means horrible smell throughout. Even worse smell in the rooms. Then they try to cover it up with scented powder which made it worse. Carpet was frayed by overuse and stains. Counters had permanent stains on them. The back entrance door to get inside was insecure. Just didn't feel safe. Let's just say my wife said she will not stay the night. We didn't even unpack and got a room across the highway.Of the hundreds of hotels the wife and I have stayed in sorry to say this was the worst.

    Good location was the only thing going for it.

    Stayed in October 2022

  • Reviewed: September 4, 2022

    1.0
    This place is a dump.
    • Leisure trip
    • Family with young children
    • Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We had to move rooms b/c it smelled so awful of weed. There were stains on the carpet. The rooms were so dirty. Hairs in the bathroom. Sink looked like it hadn’t been cleaned in weeks. Lettuce left in fridge from previous guest. Two gentlemen working this morning couldn’t be bothered to get up out of their seats to get a towel. Also, there was a high pitched noise in the lobby that no one seemed to care about. We asked the two guys there this morning what it was and they said, “We’re trying to figure it out too.” But neither of them got up to see what was wrong. There was no sense of urgency and no hospitality.

    Location was terrible. Burned out restaurant in front of hotel should have been our first clue.

    Stayed in September 2022

  • Reviewed: August 25, 2022

    9.0
    I’d go back
    • Solo traveler
    • Queen Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    no cover for smoking outside

    clean and well light parking lot

    Stayed in August 2022

  • Reviewed: August 2, 2022

    9.0
    The stay was very much comfortable.
    • Leisure trip
    • Family with young children
    • Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like that there wasn’t a pool and more food to choose from for breakfast.

    The breakfast could have been a little better and more of hot foods.

    Stayed in July 2022

  • Reviewed: July 11, 2022

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Queen Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    A little dated.

    .Super friendly staff. Quiet facility. Great value.

    Stayed in July 2022

Showing 1 - 25

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