9041 Robert D Snyder Road, University Place, Charlotte, 28262, United States of America
#65 of 185 hotels in Charlotte
Guests' ChoiceBased on 208 hotel reviews
8.4Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
9.0
Staff
8.8
Value for money
8.4
Free WiFi
9.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 17, 2022
Mike
United States of AmericaNothing
Was in town for a Cheer competition at UNCC. Location was great. Staff was friendly and accommodating. Hotel was like new.
Stayed in March 2022
Reviewed: February 28, 2022
Temeka
United States of AmericaThis hotel is fabulous. Restaurant had great food. And if you there for a game you literally walk right out the door onto the campus.
Stayed in February 2022
Reviewed: February 27, 2022
Christy
United States of AmericaThe atmosphere was very relaxed
Stayed in February 2022
Reviewed: February 23, 2022
Brown
United States of Americanothing
very beautiful hotel
Stayed in February 2022
Reviewed: February 21, 2022
Nylaeja
United States of Americanun
everything was great love the bathroom everyone was nice
Stayed in February 2022
Reviewed: February 21, 2022
Tiffany
United States of AmericaThe hot water was not hot enough.
Stayed in February 2022
Reviewed: February 16, 2022
Lakeisha
United States of Americathe valet locked my car door and had to wait 2 hours on Valentine’s Day to get it unlocked and had to cancel dinner reservations It ruined my romantic night with my husband!
the property was clean
Stayed in February 2022
Reviewed: February 7, 2022
Brian
United States of Americanothing
new and very clean
Stayed in February 2022
Reviewed: February 1, 2022
Kyia
United States of AmericaMy first night was horrible!!! The first room I was given was still occupied. I informed the clerk she gave me another room. The second room was still occupied as well. The third room was freezing cold. The maintenance guy came up to fix it. The manager on duty (a female) was avoiding me. The manager Chris eventually spoke with me and tried to accommodate me. Chris made my stay better and I appreciated his professionalism.
The bartender was amazing and had very good customer service.
Stayed in January 2022
Reviewed: January 31, 2022
Asia
United States of Americaeverything. the staff was more than amazing. polite and caring.
Stayed in January 2022
Reviewed: November 8, 2021
Robert
United States of Americanothing
very clean, top notch
Stayed in November 2021
Reviewed: October 19, 2021
Tabatha
United States of AmericaThe staff was horrible. The young woman at the check In desk had no idea what she was doing and she was left alone at the counter. It was extremely difficult to understand her as she spoke very quietly. I had to ask to repeat herself every single time. She gave us room keys and she didn’t activate them, we were running late for an appointment and it was just very inconvenient.
Very clean and beautiful.
Stayed in October 2021
Reviewed: September 16, 2021
Chad
United States of AmericaIt’s was clean , up too date ( modern ) an the area was clean with plenty of food spots to eat or do take out
Stayed in August 2021
Reviewed: August 23, 2021
David
United States of AmericaDidn't get in a room till after 5, got there at 2. Shower overflowed cause the drain was clogged, didn't get to finish my shower
Stayed in August 2021
Reviewed: August 23, 2021
Tammy
United States of AmericaCheck in was at 3 pm- Room not ready until 1115 pm. Changed clothes for our event in the restroom. Room was not what what was reserved. Toilet contained feces and the comforter on the bed had 12 inches of dried blood on it.
New Facility and location
Stayed in August 2021
Reviewed: August 22, 2021
Marcus
United States of AmericaHad to pay for WiFi unless you were a Bonvoy member. While I had signed up for Bonvoy a while back, I had issues with trying to sign in and never was able to do so. I took a jog one morning and came back hoping to purchase a bottle of water, but they were out and had none. A fellow guest suggested I try the fridge in their exercise room and thankfully there were bottles there albeit small 8oz bottles. You could buy sodas and coffee at the guest services area, but no water was available. There was no toilet paper in one of the restrooms by the exercise room. The power went out for an hour or so one evening on our floor, which was probably not their fault. It just compounded what was already a disappointing stay. Had to ask for more towels. There were 4 of us and they had two towels at first.
Location. Staff was very nice.
Stayed in August 2021
Reviewed: August 22, 2021
Christina
United States of AmericaMy room isnt ready i had to.change for my event in a bathroom
Check in was 6 hours ago my room still is mot available
Stayed in August 2021
Reviewed: July 30, 2021
Katie
United States of AmericaThe hotel was very clean and the staff was very friendly!
Stayed in July 2021
Reviewed: July 26, 2021
Jeffery
United States of AmericaCheck in was at 4 and we finally received our room keys at 630 and our concert started at 730. Then valet lost our keys which made us late for the show. Under staffed rooms not cleaned in time from the previous night on time. A high school kid could figure out staffing when you are booked for 2 nights solid. Valet had 1 employee after the show and 20 cars waiting to be parked. All and all very poor management of a really nice hotel.
Rooms were new and clean.
Stayed in July 2021
Reviewed: July 25, 2021
Mary
United States of AmericaLove the room size and modern features.
Stayed in July 2021
Reviewed: June 16, 2023
Anonymous
United States of Americapool was advertised as heated, it wasn’t. limited breakfast and lunch selections
the clause proximity to the UNCC campus
Stayed in May 2023
Reviewed: May 1, 2023
Anonymous
United States of AmericaThe service was very poor
The shower did no drain and the water was in the tub all night. we called the front desk twice and they said they were coming and no one came. we asked for blankets and bottles of water three times and no one brought it to our room. The service was poor and it was not worth 340.00 a night. We were very disappointed.
Stayed in April 2023
Reviewed: November 21, 2021
Anonymous
United States of AmericaFront desk staff wasn't friendly at all. They were very irritated by us using booking.com. and complaining about it. It's not the customers fault. When they had to call for help the person from the back was much more friendly. The two employees at check in definitely need to learn to be at the least friendly. Internet should also be free for the price that is charged and so should parking. The room was clean but small.
It was close to our daughter's school.
Stayed in October 2021
Reviewed: October 5, 2021
Anonymous
United States of AmericaI really like the modern look!
Great location!
Stayed in October 2021
Reviewed: July 18, 2021
Anonymous
United States of AmericaThis hotel did not have microwaves, pillows are awful. a big let down for me. Also no extra toilet paper, tissues. Tissues were wet, yuck!!!!!
The interiors are lovely.
Stayed in July 2021
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