Nothing

Was in town for a Cheer competition at UNCC. Location was great. Staff was friendly and accommodating. Hotel was like new.

Stayed in March 2022

This hotel is fabulous. Restaurant had great food. And if you there for a game you literally walk right out the door onto the campus.

Stayed in February 2022

The atmosphere was very relaxed

Stayed in February 2022

nothing

very beautiful hotel

Stayed in February 2022

nun

everything was great love the bathroom everyone was nice

Stayed in February 2022

The hot water was not hot enough.

Stayed in February 2022

the valet locked my car door and had to wait 2 hours on Valentine’s Day to get it unlocked and had to cancel dinner reservations It ruined my romantic night with my husband!

the property was clean

Stayed in February 2022

nothing

new and very clean

Stayed in February 2022

My first night was horrible!!! The first room I was given was still occupied. I informed the clerk she gave me another room. The second room was still occupied as well. The third room was freezing cold. The maintenance guy came up to fix it. The manager on duty (a female) was avoiding me. The manager Chris eventually spoke with me and tried to accommodate me. Chris made my stay better and I appreciated his professionalism.

The bartender was amazing and had very good customer service.

Stayed in January 2022

everything. the staff was more than amazing. polite and caring.

Stayed in January 2022

nothing

very clean, top notch

Stayed in November 2021

The staff was horrible. The young woman at the check In desk had no idea what she was doing and she was left alone at the counter. It was extremely difficult to understand her as she spoke very quietly. I had to ask to repeat herself every single time. She gave us room keys and she didn’t activate them, we were running late for an appointment and it was just very inconvenient.

Very clean and beautiful.

Stayed in October 2021

It’s was clean , up too date ( modern ) an the area was clean with plenty of food spots to eat or do take out

Stayed in August 2021

Didn't get in a room till after 5, got there at 2. Shower overflowed cause the drain was clogged, didn't get to finish my shower

Stayed in August 2021

Check in was at 3 pm- Room not ready until 1115 pm. Changed clothes for our event in the restroom. Room was not what what was reserved. Toilet contained feces and the comforter on the bed had 12 inches of dried blood on it.

New Facility and location

Stayed in August 2021

Had to pay for WiFi unless you were a Bonvoy member. While I had signed up for Bonvoy a while back, I had issues with trying to sign in and never was able to do so. I took a jog one morning and came back hoping to purchase a bottle of water, but they were out and had none. A fellow guest suggested I try the fridge in their exercise room and thankfully there were bottles there albeit small 8oz bottles. You could buy sodas and coffee at the guest services area, but no water was available. There was no toilet paper in one of the restrooms by the exercise room. The power went out for an hour or so one evening on our floor, which was probably not their fault. It just compounded what was already a disappointing stay. Had to ask for more towels. There were 4 of us and they had two towels at first.

Location. Staff was very nice.

Stayed in August 2021

My room isnt ready i had to.change for my event in a bathroom

Check in was 6 hours ago my room still is mot available

Stayed in August 2021

The hotel was very clean and the staff was very friendly!

Stayed in July 2021

Check in was at 4 and we finally received our room keys at 630 and our concert started at 730. Then valet lost our keys which made us late for the show. Under staffed rooms not cleaned in time from the previous night on time. A high school kid could figure out staffing when you are booked for 2 nights solid. Valet had 1 employee after the show and 20 cars waiting to be parked. All and all very poor management of a really nice hotel.

Rooms were new and clean.

Stayed in July 2021

Love the room size and modern features.

Stayed in July 2021

pool was advertised as heated, it wasn’t. limited breakfast and lunch selections

the clause proximity to the UNCC campus

Stayed in May 2023

The service was very poor

The shower did no drain and the water was in the tub all night. we called the front desk twice and they said they were coming and no one came. we asked for blankets and bottles of water three times and no one brought it to our room. The service was poor and it was not worth 340.00 a night. We were very disappointed.

Stayed in April 2023

Front desk staff wasn't friendly at all. They were very irritated by us using booking.com. and complaining about it. It's not the customers fault. When they had to call for help the person from the back was much more friendly. The two employees at check in definitely need to learn to be at the least friendly. Internet should also be free for the price that is charged and so should parking. The room was clean but small.

It was close to our daughter's school.

Stayed in October 2021

I really like the modern look!

Great location!

Stayed in October 2021

This hotel did not have microwaves, pillows are awful. a big let down for me. Also no extra toilet paper, tissues. Tissues were wet, yuck!!!!!

The interiors are lovely.

Stayed in July 2021