This trip I noticed desk/dresser furniture was stained at base as if it had been in water and veneer was peeling.

I have stayed at the hotel on previous trips to Durham. I like it's location, especially if I am traveling by train. The room (as always) are clean . Love the freshly ironed linens and fluffy bath towels

Stayed in May 2024

The air conditioner wasn't working. we did call the guy replacement the battery .turned it off, still nothing was very hot, hard time sleeping.

Close to dpac

Stayed in May 2024

I think the room was too expensive, given that it had no windows. The furniture appeared tired, and the lighting was scant for an inside room. On arrival, I noticed the television was turned on, but there was no remote to turn it off. Furthermore, there were no bath towels available. Although the staff at the front desk were friendly and helpful, the absence of basic amenities and the room's overall atmosphere failed to meet the usual standards of a Hyatt hotel. For the price, at least a coffee and muffin should have been included.

.The staff and location were superb. The person at the desk responded to each of our needs promptly and apologetically. The bed was comfortable, and parking was convenient. The bathroom was clean and spacious. It was too cold for the pool, but the view from the pool area was terrific.

Stayed in April 2024

The pool deck was closed and there was nothing posted on their website.

It was unique and corky. We were on the level that overlooked the pool and there was a little couch to sit on and enjoy my coffee. The staff was friendly.

Stayed in April 2024

food options. downtown really shut down on a Monday night.

Clean convenient affordable. Will stay again on my next trip.

Stayed in February 2024

Half the rooms are interior and do NOT have windows, so they feel a bit stuffy and claustrophobic. I did not detect when I made my booking that I would have an interior room. I was able to check in early (it was winter and I arrived at the hotel whether my room could be available 3 hours early) / this was possible but there was a $40 charge -- something I've never experienced at 'higher end' hotels such as Hyatt chain. No facilities to make a hot beverage in the room.

Pool is closed in winter but there are transparent domes / small group conversation size with small electric heaters

Stayed in February 2024

It was loud. The doors opening and closing next to us and the noise from the bars was overwhelming.

I liked the location for my plans

Stayed in February 2024

Put in a handicap unit that for taller people is not as comfortable. Cot was requested but not provided.

Location and pet friendly

Stayed in February 2024

Harassing homless- they were hostile to the word "no"

Location to things

Stayed in February 2024

No breakfast included and parking was extra.

Location was close to restaurants and other venues.

Stayed in November 2023

Cost for venue

Location

Stayed in November 2023

Very noisy, cleaning service was basic. Hear all street noise

Central, staff was polite and friendly. Bed was comfy .

Stayed in November 2023

Our room was pretty small for the price we paid. No coffee maker in the rooms, but there was coffee in the lounge. Our bathroom sliding door wouldn't close all the way and the shower had poor water pressure. There were also two visible holes on the duvet cover as well. I just think the finishes could have been better.

Great location. Loved the decor and the staff was great.

Stayed in October 2023

Staff could have provided a little more information - I had no idea there was coffee/light breakfast available included in the price. Hotel is a little musty, but I'm not sure that is avoidable because of the age. And I prefer mustiness to awful smelling 'air freshener'!

The bed and bedding are amazing! And the location is perfect.

Stayed in October 2023

Music was stuck on one genre and abit too loud. The DJ was non-responsive to my request to turn it down and motioned to another employee that was in 'charge'. Not allowed to bring outside drink or snacks, but they do have available drink and food, so very understandable!

Room and location was very, very good. The pool was excellent, refreshingly cool! Never saw anyone caring or testing water quality, but all appeared excellent. They allowed us to bring a guest, my son we were visiting, to the pool also.

Stayed in September 2023

We were down for and paid for a city view room.

Location to DPac. Lobby nice.some staff great.

Stayed in August 2023

No access to coffee in the room, no food or coffee options downstairs. Confusing parking situation. Rooms are fine but show a good amount of wear and tear. The table top in our room was pretty dirty.

The location to downtown was great, the bar by the pool was enjoyable.

Stayed in July 2023

I was placed in the last room closest to the parking garage on the 2nd floor and right above the trash dumpster. At 5am the trash trucks woke me up with loud noise shutting the dumpster doors. The hotel wasn't full so better accommodations should have been made

Stayed in July 2023

Kids playing aggressively in the pool. It was impossible to hang out in the pool without being jostled around by waves. Don’t mind kids splashing or jumping in or playing catch etc but when they’re jumping up and down on floaters disturbing the whole pool it’s really difficult to enjoy a _vibe_. When asked to stop by another patron, the dad said “it’s not like we’re in a pool or anything” and proceeded to create bigger waves. The pool is just too small for that much movement with drinks in hand. Maybe having “adults only” hours would help.

Good location, A/C worked, live music was phenomenal

Stayed in July 2023

the size of the rooms (small)

the pool

Stayed in June 2023

No meal options at all (Breakfast etc)

Central location

Stayed in July 2023

Nothing in particular...room was very nice and pool area had a great vibe.

No real breakfast option- just coffee and a few buns and yogurts.

Stayed in June 2023

misleading booking details - if it sounds too good to be true, it probably is. We booked this hotel because there was a great detail on what was advertised as a "Standard King Room" but what we didn't notice was the very fine print WAY at the bottom of the booking email that stated that this was an interior room with no windows. When we got to the hotel, we found this out and, even though there was plenty of availability, they wouldn't change our room without an additional charge. Ultimately, it was only a $60 difference so we felt it was worth it. The receptionist comped our parking for our stay, which was a good solution and equivalent to the difference in price. The hotel was fine, but just be sure to read the fine print...

Great location, comfortable bed, clean

Stayed in June 2023

it was a Monday bar wasn’t open, no real food for breakfast, small coffee cups and no cream. $20 to park

great location, cool vibe

Stayed in June 2023