A bit pricy for a shared space, but that is Brooklyn.

The location is great. Near to the subway, buses, and most places are 15 mins away by car. There are all types of businesses including banks, a Home Goods, Target, fast food restaurants within 5 mins walking distance. For a place in Brooklyn it was extremely quiet and I had a wonderful night sleep. Crystal was a great host, very friendly, welcoming accommodating and knowledgeable. Crsytal Chateau is beautiful, homely, cozy, well maintained and extremely clean place.

Stayed in April 2024

We had big trouble at arrival - still not sure if this was fault of booking.com or the hotel. We booked 10 days prior our stay,paid and immediatelly recived info, that hotel is looking forward for our stay (but the hotel did not know about it, it was automatically generated). When we arrived, no one was expecting us, no one took the phone, we were left alone at night on the street. After 20 minutes, owner appered at the door and yelled at us that booking.com charged us too chep, like if it was our fault. They told us to pay 100USD more (for 3 days) or we will have nowhere to sleep (it was already 9pm), they were very upleasnt to us, behaving like we did something bad to them. At the end, we decied to pay this, because altogether, it was still good price for New York and it was too late evening. Again - we still dont now, maybe it was fault of booking.com, but the encounter was very unpleasant. They told us they did not even expected us and we were lucky that one room is free. So far the worst booking experience we had (but so far we traveled only across the Europe). We do not recomend to book this hotel via booking.com. Either booking.com works really bad in us, or this hotel does not know how to work with booking.com. We are still trying to put formal complain to booking.com, but little success. Important to note- rest of the stay was fine.

Clean and comfortable.

Stayed in September 2023

The towels provided could have been more generous- we had one large and one medium size towel for two people. A waste/trash bin could have been provided in our room.

The location about 8 minutes walk to a subway station with a 40 min journey to Times Square and the cost, which was low by the standards of New York City. The owner was friendly.

Stayed in October 2023

Comfortable, self catering at a reasonable cost for the NY area. Host very nice and helpful.

Stayed in September 2023

That it was old and had so much character.  Super nice and helpful owner.

Stayed in September 2023

Host was nice. Was very comfortable.

Stayed in September 2023

check in has to be done via telephone since owner is off site and time has to be arranged to access room via keys

very nice part of Brooklyn and close to Flatbush St. for groceries and restaurants

Stayed in September 2023

Excellent location, only a few blocks from the subway station. The room was well equipped and elegantly decorated, with a friendly staff.

Stayed in August 2023

Nothing!

It's close to everything, food and transportation. The hosts were excellent.

Stayed in July 2023

They provided in kitchen all necessary needs, like coffee, tea, sugar, salt, single use cups, regular cups, microwave, fridge, pots, dishes all kind and etc.

Home owner was very friendly, house clean, all condition s to feel like you are at home, warm atmosphere.

Stayed in June 2023

Simple things such as a blanket on the bed and towels. I had to ask for (and getting them was not easy, although they finally did). But was left with two towels not much larger than a dish rag (which there were none of those either). Spent first night with no blanket. Just a top sheet. Luckily I found some sort of light duvet cover in a cabinet which was paper thin, but better than just a top sheet. It all worked out in the end.

It was clean and quiet and peaceful. Safe neighborhood. Nice enough place to stay for two nights, well priced for Brooklyn in September. Bring your own towels!

Stayed in September 2023

Despite indicating my arrival time weeks beforehand, I had to wait over an hour for the owner to arrive and let me in my room. It was incredibly hot in the whole house, the AC did not do much besides loud noise, the bed was covered in plastic sheets, it was dirty and there were several power outlets that seemed like a safety hazard, the locks did not seem to be working well, I did not feel safe. I do not understand where the good reviews are coming from!

The lady who owns the house was nice, it is close to public transportation.

Stayed in September 2023

Mattress very hard and had a heavy plastic cover which made it sweaty, uncomfortable. Also very squeaky n it deeped to the middle. Worst mattress experience Pillows very high/hard, had a plastic as well. We got hardly any sleep.

Clean. Location far from Manhattan

Stayed in September 2023

The location only

The woman sits infront of her camera on the first night two friends came to pick us up I open the door because I was still dressing so I went back in the came to the door she was rude and loud saying the rules is no guess and at this hour really no guest but collect payment to run people live I didn't appreciate that next morning we had to go find another place my boyfriend leave his bag there but never sleep there again next day he went to get his bag the woman accusing him of damaging her floor he ask how I did that she say with your luggage he ask how a carry-on bag can damage your floor I will never recommend that place to nobody she is miserable and nosey she need to put her rule on the sight so people can know upfront If the need to pay for some rules no one was coming to sit a chatt the was just picking taking us out with that behavior she will not get customers

Stayed in September 2023

Nothing

Hosts are Friendly and approachable.

Stayed in June 2023

Service improvement

While the place was clean the bed wasn’t comfortable, towel and bedding weren’t changed for the duration of the visits. Also, the room is big but the big furniture took all the space.

Stayed in July 2023

THIS PLACE WAS A BOARDING HOUSE. NOT AN AIR B&B (RENT-A-ROOM) WHICH IS ALL YOU GET. NO EXPECTATION OF FREEDOM OR PRIVACY TO UTILIZE THE SPACE FOR YOUR OWN COMFORT. I WAS NOT GOING TO PAY THAT MUCH MONEY FOR A PLACE THAT I HAD TO SHARE A BATHROOM AND KITCHEN WITH TOTAL STRANGERS.

NOTHING

Stayed in July 2023

Property managers kept room clean and comfortable along with adding ac unit so it wouldn’t be burning hot in the room

Stayed in July 2023

What I did like was that I did get to spend more time there and I definitely will be returning.

I loved the peace and quiet. I was going through a little something and the host engaged me in a conversation that made me feel better about my situation with genuine care and concern I'd would highly recommend the best stay.

Stayed in June 2023

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Stayed in October 2023

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Stayed in September 2023

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Stayed in September 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in July 2023