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Staffs were so friendly and helpful

Stayed in May 2024

Hot tub wasn’t hot. We didn’t try any other amenities

Scenery and views if the river and mountains. Quiet yet a short walk/drive to town

Stayed in May 2024

Excellent hotel, and very friendly staff.

Stayed in April 2024

Little far away from village No food at night

Lovely

Stayed in April 2024

I understand you're paying for the location, which is amazing, but at a $1000 a night the staff should be more accomodating, there should be 24 hour room service, and the hot tub should work. The spa could also use more amenities. the steam room was pretty evident of Mold and there's not hot tub in the spa.

Stayed in March 2024

Location, 2 restaurants

Stayed in March 2024

Way too expensive.

Location, amenities and food.

Stayed in January 2024

The hotel could use another restaurant, which I believe there is one under construction. While the food was good, after a few days I wish there were more food offerings at the restaurant.

Breakfast was good, discovered that if we grabbed breakfast by the cafe we would save time and they had a great selection of breakfast sandwiches, bagels, fruit, etc. Loved the hot tub by the main pool, the bar by the lobby was great. The yurt with the free champagne hour was a big hit! Lovely grounds with gorgeous views! The cookie decorating event was a big hit for my kids.

Stayed in December 2023

The quality of the service could be much better, like not forgetting to make our room or no knocking when there is a sign do not disturb

Awesome location and decent hotel itself, enjoyed staying and especially going for a walk by the creek

Stayed in January 2024

Nothing

The grounds were beautiful. The staff was amazing

Stayed in December 2023

Service in hotel. Half of the stuff don't speak English. For the cost of this hotel service was terrible

Vail

Stayed in December 2023

The staff! They are excellent!

Stayed in December 2023

The sauna facilities were chargeable !!! Not acceptable. We were on bed & and breakfast for seven days. We were a family of six & came down to breakfast at the same time each morning. However, we had to go on a wait list for a table to be available every day , not ideal !

Available Filtered water. Shuttle bus.was ok , much needed as quite far from Vail village. Staff were helpful.t

Stayed in December 2023

Location. It’s got it’s own lift to the mountain so that’s great, but is separate from Vail Village and you need to take the shuttle.

Location and comfy beds!

Stayed in December 2023

Paid for an upgraded room and didn't feel it was worth it

Beautiful facility, excellent food and the staff was great

Stayed in September 2023

Great location! Will come back when ski season is in as you have access to chairlift, etc. on-site. Great to bring your dogs with the trail right there.

Stayed in September 2023

Hot tub was too hot.

Enjoyed staying here.

Stayed in September 2023

Beautiful setting, location, and facilities.

Stayed in August 2023

Coffee in room disappointing, forced to pay $55 per day valet, distance from vail village/lionshead, confusing layout of hotel

Comfy bed, quiet area, on the river, nice accommodations, convenient shuttle, courteous staff

Stayed in August 2023

No free parking, even if the hotel is 7 minutes away from the town, which surprised me. But I guess it's probably the same everywhere in Vail.

Went to the Hyatt with my wife to celebrate our double birthday. It was the off season so the hotel was pretty empty. We got an upgrade for our room without even asking, and also got a nice touch in the room (wine and chocolates) for our birthdays. The staff was extremely friendly and accommodating, the location is great, the restaurant was very good. The massage and spa were awesome too, and the outdoors hot tub is great at night :) The complementary shuttle ride to town was very convenient to avoid paying outrageous parking fees. I'm glad we stayed at the Hyatt, instead of staying in town (which was also almost empty). We had a great time and will definitely come again!

Stayed in May 2023

Nothing.

I like it’s distance from town center yet it still has great access to the mountain. But, above all else, they are one of the best dog-friendly hotels ever!

Stayed in April 2023

like the ski shop and ski lift from hotel. very friendly staff.

Stayed in March 2023

very small rooms even I booked a suit, every day you have somebody to clean the room but seems like only change the towels and make the bed look normal, all other things in the tables or everywhere didn’t move, so it doesn’t look like tidy enough. towels are very old!

I chose the hotel because it’s ski door to door, it turned out that you can go to ski door to door but you have to take the hotel’s shuttle to come back to the hotel. the Japanese restaurant in the hotel is good.

Stayed in March 2023

located farther away from main village

clean, quiet, as advertised. loved the nespresso machine in the room and ski room facilities

Stayed in March 2023