Reviews of Canopy by Hilton New Orleans Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1100 Tulane Avenue, Downtown New Orleans, New Orleans, LA 70112, United States of America
#61 of 170 hotels in New Orleans
Guests' ChoiceReview Score
Based on 298 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
8.8
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Facilities
8.7
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Staff
8.8
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Value for money
8.3
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Free WiFi
7.2
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Reviewed: May 8, 2024
Ajay
United States of America4 Reviews9.0“Great location in the french quarters area of the city , easy to walk around and see main spots.”- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 2 nights
The breakfast menu could use more vegetarian / vegan option. BUt this was not a deal breaker.
Loved the overall experience. I really enjoyed talking to the general manager who took time to walk around and greet customers.
Stayed in April 2024
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Reviewed: May 7, 2024
Rezai
United States of America1 review9.0“Cool place to stay a quick walk to all of the excitement!”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
My only complaints related to some of the construction details. The toiler paper bar was put on backwards and my friends and I spent most of our stay getting the roll of tp out from under the furniture it would roll under. Also- the motion sensor was in a place that could not detect the movement in the bathroom and I was constantly standing in the pitch black room with no way to get out to turn the light off without slinging water everywhere. None of these things made it uncomfortable- it is a good place to stay!
I love the open and modern feel! I had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky dining. I loved the cooling drawer and hydration stations - SO Much better than plastic bottles everywhere.
Stayed in May 2024
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Reviewed: April 3, 2024
Flavia
United States of America5 Reviews1 helpful vote8.0“Nice place good location just the front desk has to get better”- • Leisure trip
- • Family with young children
- • Premium Corner Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
The people who works in the front desk can be more nice and less rude They don’t like to help
Is very modern nice design
Stayed in March 2024
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Reviewed: March 24, 2024
Nabi
Germany6 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 6 nights
- • Submitted from a mobile device
Amazing breakfast!
Stayed in March 2024
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Reviewed: March 16, 2024
Taneekwa
United States of America6 Reviews8.0“Friendly Staff and Clean Facilities but not for us”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
I chose Canopy because I enjoy having a restaurant and bar on site. With that being said, we tried eating dinner at Ginger Roux one night and it did not go well. The menu is already small and the one thing my father wanted, they were out of. My daughter ordered something and it wasn't until after 30mins AND us paying the bill that the waiter, who didn't understand anything we were saying, came out and told us they didn't have what she ordered. We didn't attempt eating there again.
The staff was AMAZING! Always friendly, helpful, and smiling. The location was great if you don't mind walking (which we don't). The facility was spotless as were the rooms. The breakfast at Ginger Roux was DELICIOUS!
Stayed in March 2024
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Reviewed: February 26, 2024
Dale
United States of America16 Reviews2 helpful votes8.0“Good value for the money.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Shower area needed repair.
Room was a bit small but adequate.
Stayed in February 2024
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Reviewed: January 26, 2024
Stéphane
Canada2 Reviews9.0“Good location and comfy.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Our meal at the ginger roux restaurant wasn’t very good.
Friendly and helpful staff and comfortable beds
Stayed in January 2024
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Reviewed: January 15, 2024
Tine
Slovenia2 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 4 nights
I did not like the tiny walls and the water was not really hot in the shower.
I like the overall design of the hotel.
Stayed in January 2024
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Reviewed: December 29, 2023
Devin
United States of America4 Reviews9.0“Amazing is all I have to say”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
Could’ve had a nice big tub.
Everything to be honest.
Stayed in December 2023
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Reviewed: December 29, 2023
Arnika
United States of America2 Reviews8.0“Wonderful stay! Nice staff!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nice rooms and hotel!
Stayed in December 2023
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Reviewed: December 28, 2023
Lenard
United States of America14 Reviews2 helpful votes7.0“Good location, modern -- too modern and sterile for me.”- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 2 nights
Too techie for me. Just finding out how to turn on / off all the lights took time.
Stayed in December 2023
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Reviewed: December 10, 2023
Maryann
United States of America2 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
We were able to check in super early, which doesn’t usually happen.
Stayed in November 2023
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Reviewed: November 18, 2023
Jalyn
United States of America1 review8.0Very Good- • Leisure trip
- • Solo traveler
- • King Room - Hearing Access
- • Stayed 3 nights
Since I was on the 14th floor, the bathroom ceiling was fallin in some, and for a hotel that expensive, that needs to be fixed.
Breakfast was delicious, would have preferred the complimentary, but still enjoyed the food.
Stayed in November 2023
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Reviewed: November 8, 2023
Tasnim
United States of America6 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Needs a mini fridge in all the rooms
Needs a mini fridge in the rooms all rooms.
Stayed in September 2023
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Reviewed: September 19, 2023
Tahkiesha
United States of America11 Reviews9.0“Great experience!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Clean, pleasant, good entertainment in the lobby and Walking distance to the Superdome.
Stayed in July 2023
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Reviewed: September 12, 2023
Phyllis
United States of America1 review9.0“It made my first trip to New Orleans memorable!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
I hate that I can’t but the lotion, shower gel, shampoo and conditioner that is used at the hotel!! I love the line!!
The room is spacious, the mattress is comfortable and the bathroom is stocked with everything you need (the shower is divine!).
Stayed in September 2023
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Reviewed: September 11, 2023
Meghan
United States of America3 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Deluxe Queen Room with Two Queen Beds - Hearing Access
- • Stayed 2 nights
- • Submitted from a mobile device
No micro wave in the room but located on one of the floors
Everything was beautiful! The hotel is beautiful, the rooms are spacious, beds are comfortable. Good location! The staff is so so friendly!!
Stayed in September 2023
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Reviewed: August 28, 2023
Michael
United States of America8 Reviews7.0Good- • Business trip
- • Family with young children
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No pool but everything else was great
Everything was great
Stayed in August 2023
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Reviewed: August 20, 2023
Nana
United States of America1 review9.0“Comfortable”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
The breakfast
The room, the cleanliness, the staff, the location
Stayed in August 2023
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Reviewed: August 2, 2023
Kilwana
United States of America3 Reviews1 helpful vote8.0“All in all, this was a great hotel in excellent location. I would truly go back for an extended stay”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
The only thing I didn’t like was the restaurant food. Also, my toilet became clogged on the first day.
What I love the most about this hotel was the bathroom. It was gorgeous! Also, I liked the bar they had in the hotel. Additionally, the staff was very accommodating and friendly.
Stayed in July 2023
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Reviewed: July 28, 2023
Curtis
United States of America4 Reviews9.0“Overall it was a great place”- • Leisure trip
- • Couple
- • King Room - Hearing Access
- • Stayed 1 night
- • Submitted from a mobile device
The ac in the room didn't work and the refrigerator. We didn't find out until we got back to the room about 2am.
There was a band playing in the lobby. Hotel was beautiful
Stayed in June 2023
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Reviewed: July 10, 2023
Harrison
United States of America5 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The barn door was beginning to fall and it smashed my fingers. Mold on the ceiling.
Location and staff
Stayed in July 2023
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Reviewed: June 13, 2023
Kwesi
United States of America1 review8.0“Nice”- • Leisure trip
- • Group
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
No Refrigerator or microwave in room
Stayed in June 2023
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Reviewed: June 12, 2023
Tanisha
United States of America1 review9.0“It was nice and comfortable and the staff was very friendly”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted from a mobile device
The only real problem I had was the room was way on the 12th floor which I didn't care for because I'm scared of heights but they did give us another room on the 7th floor and that was cool but when we got in there it look like someone was in there because it had toilet paper in the toilet and trash in there so that was a big no no but other than that it was okay
I like that it was very convenient for my family and friends to walk to different places plus it was nice and clean and the staff was very friendly to us
Stayed in June 2023
