15 Chapala Street, West Beach, Santa Barbara, CA 93101, United States of America
#50 of 64 hotels in Santa Barbara
Guests' ChoiceBased on 1106 hotel reviews
7.3Cleanliness
7.7
Comfort
7.8
Location
9.4
Facilities
7.5
Staff
7.9
Value for money
7.3
Free WiFi
8.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
De
SwitzerlandThe one lady, one my first morning, at breakfast, could not speak English, but the rest of the time the new lady was great.
Great team that works there and they were very helpful and accommodating.
Stayed in April 2024
Reviewed: May 5, 2024
Crystal
United States of AmericaNo ac , room was so stuffy couldn't sleep much due to being so hot. The lady at check out was super rude when asking 1 question it was to much of a bother obviously 🙄 smh
The cuteness & the lady at check in last night was very kind, amazing customer service skills. ❤️ Room & balcony super cute.
Stayed in May 2024
Reviewed: May 3, 2024
Rudan
United States of AmericaNo accessibility
It was close to the beach and the Main Street
Stayed in May 2024
Reviewed: May 2, 2024
Glenda
United KingdomBreakfast was non existent - hardly anything available and no-one topped anything up. Broken glass in wardrobe door. Pool dirty and icy cold . Sunbeds broken. Statues were great - but all looking tired and in need of refreshing. Aware rated 2 star but still needed some improvements.
Good location. Big room. Gardeners doing good job of maintaining flowers etc
Stayed in May 2024
Reviewed: April 22, 2024
Chase
United States of Americacouch was dirty
Stayed in March 2024
Reviewed: April 22, 2024
Vanessa
United States of AmericaBreakfast was just dessert food
Stayed in March 2024
Reviewed: April 20, 2024
Caroline
New ZealandVery un-eco friendly. At breakfast everything was disposable, from the plates to the cutlery, to the cups. I imagine this saves time, but the wastage with the number of tourists coming through must be huge.
Great location, very comfortable, lovely rooms and I particularly liked the little balcony which looked out on to the ocean. That breakfast was included was great.
Stayed in April 2024
Reviewed: April 19, 2024
Samantha
United KingdomNot a lot, we were in their sister property across the road but it was still lovely.
Very cute quaint property, great position with parking and felt safe
Stayed in April 2024
Reviewed: April 18, 2024
Hieta-aho
United States of AmericaProperty needs serious maintenance.
Excellent location . Breakfast nothing special.
Stayed in April 2024
Reviewed: April 10, 2024
Monica
United States of AmericaNo staff availability. The continental breakfast was a diabetes war zone. No fresh fruits, hard boiled eggs. No syrup for the waffles. No tables to sit and enjoy your breakfast. They placed us in a small over crowded living room. It was cozy, but we couldn’t enjoy our “breakfast”
I loved how close it was to the beach!
Stayed in April 2024
Reviewed: April 6, 2024
Kotak
United States of AmericaToo clustered! No decent space for breakfast. Very limited items for breakfast and items were not relished until you complaint. No one at the front desk to help out! No microwave in the room , we didn't bother as we were staying for 1 night only!
It was worth the price paid as it's located across the beach
Stayed in April 2024
Reviewed: April 3, 2024
Leticia
United States of AmericaThe hotel is very understaffed. The poor receptionist was trying to do everything (check in new costumers, take care of breakfast, clean the rooms)... We felt bad for her, and this did not give us the best impression of the establishment.
The location is really wonderful by the beach and near a lot of restaurants and bars. They were accommodating and did their best to give us a room that would fit our needs.
Stayed in March 2024
Reviewed: March 31, 2024
Johanna
Germany-The toilet situation in our room - it was impossible to properly close or lock the door. Also the bathroom seemed a bit old. -The (included) breakfast was OK, but only includes sweet/unhealthy stuff. It would be great if they offered savory food as well and if they used reusable plates, cups and cuttlery (instead of the disposable ones). -The staff is very nice, however the hotel seemed a bit understaffed when we were there (long waits at the reception for check-in/out or if you wanted to ask something). -The pool didn't seem very clean at the time of our stay.
Cozy inn with a sunny patio to hang out, have breakfast or chill in the (warm) pool. Very nice staff and great location right at the beach and wharf. Very comfortable beds.
Stayed in March 2024
Reviewed: March 27, 2024
John
SwedenThe bed
Location! Staff!
Stayed in March 2024
Reviewed: March 26, 2024
Louis
United States of AmericaBreakfasf
Aesthetics
Stayed in March 2024
Reviewed: March 14, 2024
Manny
United States of AmericaRoom we got had a broken window with plastic wrapped on it. not very clean room, and breakfast was about 30 mins late to set up when we got up at 7am to eat. Other than that it was a great time spent on the coast.
The appearance of the hotel was very nice, I really liked the staff who helped us and the pool side area was very nice. We loved the fact that we were mere feet away from the coastline and beach.
Stayed in March 2024
Reviewed: March 11, 2024
Linda
United States of AmericaParking was a challenge, the bedding, sheets, pillows were low end. It wasn’t overlooking the beach like the pictures showed. It’s down the street instead with no view or balcony liked it showed in the pics. For $340.00 a nite. I didn’t see the value. No wifi was given. Nor did they say breakfast is over at 10am.
The hot tub was nice. And fireplace in lobby.
Stayed in March 2024
Reviewed: February 19, 2024
Luis
United States of AmericaNo WiFi. Backyard was full of junk and construction materials. Breakfast was very limited.
The location was great. Staff was helpful but limited.
Stayed in February 2024
Reviewed: January 30, 2024
Valerii
United States of AmericaLocation, staff, price
Stayed in January 2024
Reviewed: January 29, 2024
Warren
CanadaPretty architectural building, with neat antiques on the interior, in an excellent location right next to the boardwalk. My room had a large balcony.
Stayed in November 2023
Reviewed: January 21, 2024
Thomas
United States of AmericaSome of the amenities like iron,hair dryer etc were not available in the room. I think it is available on request though
The property is conveniently located,walking distance from the Amtrak station and the wharf. The suite was really spacious
Stayed in January 2024
Reviewed: January 19, 2024
Daniel
United States of AmericaTotally understaffed, overpriced for quality/comfort, room was rundown and tatty, uncomfortable beds, basic breakfast
Location was one block or so from the beach, it was one of the cheaper options around,
Stayed in December 2023
Reviewed: January 18, 2024
Julie
United States of AmericaA little loud because the windows are dated with the age of the building however I wouldn’t want to take away from the nostalgia. We had a corner room so extra windows which had pros and cons.
Location was awesome. Loved the quaint and unique environment.
Stayed in December 2023
Reviewed: January 16, 2024
Stephanie
United States of Americacomfort
location
Stayed in January 2024
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