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  5. Reviews of Hotel Villa Serena

Reviews of Hotel Villa Serena This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

771 El Cajon Blvd, El Cajon, 92020, United States of America

#8 of 12 hotels in El Cajon

Guests' Choice

Review Score

Based on 173 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.3

  • Location

    6.9

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    8.8

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Showing 1 - 25

  • Reviewed: November 27, 2023

    7.0
    Good value.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room provided what we needed for our stay. Good value for the area. It was quiet and clean. We would stay there again.

    Stayed in November 2023

  • Reviewed: October 30, 2023

    8.0
    The room is nice, because I have a work truck with tools I had to get up every few hours and check on my vehicle, the ar
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location was sketchy

    The lady at the front desk was very helpful

    Stayed in October 2023

  • Reviewed: October 8, 2023

    7.0
    Would stay again if closer to town accommodations were not available.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I requested first floor and could not be accommodated. The neighborhood seemed a little dicey, but the entire property was well-lit and there were security cameras.

    The room seemed like it was recently remodeled. Hard surface floors, very well lit room, a very comfy (although quite high!) bed, very nice refrigerator. Didn't try the microwave. Furnishings were good. Nightstands were low value and seemed out of place in an otherwise very nice room.

    Stayed in October 2023

  • Reviewed: July 11, 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Parking is scarce and tight maneuvers. They had only 2nd floor rooms and no elevator. They alley way between each side of the building have lots of trash. Bikes,scooters, plastic bottles, etc. Did notice an employee cleaning up the areas along the fence. Hopefully, they will clear the alley ways. Water pressure in bathroom sink was almost non-existent shower, but shower wasn't too bad. The drain in bathroom sink was EXTREMELY slow.

    The staff was very nice, friendly and helpful. Bottles of shampoo, conditioner and body soap is a very nice touch, compared to the little bottles most hotels have. Cute, clean and comfortable rooms.

    Stayed in July 2023

  • Reviewed: July 4, 2023

    7.0
    Motel was ok but seemed expensive and a little run down.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hole in blanket, broken electrical outlet.

    Location was close to the people we were visiting.

    Stayed in July 2023

  • Reviewed: June 9, 2023

    8.0
    The room decor was accurate to the photos, very modern and cozy. The hotel is urban in its location
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights

    My only hesitation was that there are some repairs still in process on the facility outside of the room. Some of the guests are a little more urban than mainstream hotel guests. The first room I was assigned smelled a little like cigarette smoke, but they were able to reassign me to a different room. The area the hotel is located in is a little more urban, but the value of the hotel was really good for a hotel located in San Diego.

    I liked the value of the room and the location was very close to where I needed to travel too. The price was excellent for the San Diego area. The hotel was not too far from the airport as well. Overall, I was please with the value of the space.

    Stayed in May 2023

  • Reviewed: October 2, 2022

    8.0
    it was a good stay for last minute and late night
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    occupants there were sketchy

    room was clean and bed slept good

    Stayed in October 2022

  • Reviewed: September 24, 2022

    7.0
    Good value for your money if you just need a place to rest and sleep for the night.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    Carrying our luggage up the stairway, having people walking right by our window and the smell when you first entered the room was odd. Once in the room it seemed to disappear.

    Parking spot off the busy street.

    Stayed in September 2022

  • Reviewed: May 31, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No printed receipt

    Pleasantly surprised by the room. It was very comfortable and clean

    Stayed in May 2022

  • Reviewed: May 30, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Super friendly service.

    Stayed in May 2022

  • Reviewed: May 24, 2022

    8.0
    VERY GOOD. QUIET AND COMFY.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights

    IT IS REFRSHMENT STAGES

    IN THE STATUS CURRENTLY OF COMPLETE RENOVATION. MY ROOM WAS EXCELLENT FOR MY NEEDS. SPOTLESS AND COMFY. THE STAFF WAS VERY CUSTOMER ORIENTED.

    Stayed in May 2022

  • Reviewed: May 5, 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    It was moderate

    Stayed in May 2022

  • Reviewed: May 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff wasn't at the reception until 10am which made checkout or extension complicated. Checkin could be faster.

    This place was exactly what I needed to recover after getting sick. It's close to the El Cajon Station and a 7 Eleven is close by too. I was skeptical as the ratings are not that good, but the room was modern, clean and convenient. It had everything I needed for my 2 nights stay.

    Stayed in April 2022

  • Reviewed: April 22, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    It smelled strongly of fabulosa cleaner.

    The shower was really nice and it was very clean. They supplied in room coffee and water as well as a good sized fridge and microwave.

    Stayed in April 2022

  • Reviewed: March 20, 2022

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Need fitted sheets for bed

    Nice and clean

    Stayed in March 2022

  • Reviewed: March 17, 2022

    8.0
    convenient location to the trolley/bus station and surprisingly lovely rooms and property. the staff was great too.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    internet issues where our room is (though nice to be back further from the busy street).

    while the location on a busy street and with not much in the way of dining within walking, the hotel had a lot of charm and the room was very nice, well designed and color coordinated (though 2 chairs would be nice). Good AC, very nice staff. The internet further from the office was non existent, which is a bummer.

    Stayed in March 2022

  • Reviewed: February 25, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was nicely set up, just wasn’t nice having the construction and less room to park and having to go down the ally but it was worth the money, and good customer service

    Stayed in February 2022

  • Reviewed: February 6, 2022

    7.0
    Free cookies!!
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    No table or microwave

    Close to trolkey station and not too many other oeople aroubd

    Stayed in February 2022

  • Reviewed: November 15, 2021

    6.0
    Suited our needs at a great value
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit of traffic noise

    Located in busy side of El Cajon gave us access to many modes of transportation from freeway to metro rail to the airport. Also good location for restaurants and shopping

    Stayed in November 2021

  • Reviewed: October 27, 2021

    8.0
    Close to multiple places.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff are very pleasant and caring. They treated me like family.

    Stayed in October 2021

  • Reviewed: May 8, 2021

    7.0
    Quiet
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was fine

    It was pretty quiet.q

    Stayed in May 2021

  • Reviewed: May 8, 2024

    5.0
    Good for one night
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was very noisy. Had to listen to someone's TV all night. The blanket had cigarette burns in it, even though it's suppose to be smoke free. The room had a peculiar smell that bothered me the whole time.

    I liked that they waited on us to check in even though it was late at night.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I loved how neat and clean the rooms are and stayed at this place before never disappoints. Great place to stay and also the pricing is amazing.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    Exceptional
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing. There was nothing that I didn't like

    The rooms are extremely comfortable and inviting. It's so nice to have a little fridge and a microwave and a little coffee maker. And the showers are awesome. I really like the minimalist decor and the staff is extremely friendly and cooperative. They just make your stay so easy and enjoyable.

    Stayed in April 2024

Showing 1 - 25

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