343 West 36th Street, Hell's Kitchen, New York, NY 10018, United States of America
#263 of 418 hotels in New York
Guests' ChoiceBased on 1485 hotel reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.7
Facilities
7.9
Staff
8.2
Value for money
7.7
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 27, 2024
Odd
NorwayThe location
Stayed in May 2024
Reviewed: May 26, 2024
Sheveeta
United States of AmericaHated all the trash outside the doors of the building. Not really rhe hotel's fault.
Loved the fact that we were checked on in several ways by the staff!
Stayed in May 2024
Reviewed: May 25, 2024
Jackie
United KingdomNot enough information in reception Eg maps of NY Places to go near the hotel Tourist staff
Clean and tidy On the small side but was ok
Stayed in May 2024
Reviewed: May 21, 2024
Neil
AustraliaMy bed could have been a fraction larger !
Loved the room - size was great - walk in shower was a massive bonus. Reception area and bar was exellent and clean.
Stayed in May 2024
Reviewed: May 19, 2024
Muzaffer
TurkeyLocation, staff and comfort
Stayed in May 2024
Reviewed: May 19, 2024
Joanne
United States of AmericaA little pricey for what it was but that’s NYC.
Great location and friendly staff. Comfortable, clean room. Held our baggage for the day as well. Very convenient and met our needs.
Stayed in May 2024
Reviewed: May 17, 2024
William
United States of AmericaNo buffet breakfast. Gym was small and limited.
Clean, modern, good location
Stayed in May 2024
Reviewed: May 15, 2024
David
CanadaOne bathroom had a very small sink compared to the other bedroom’s bathroom (we booked 2). Pillows were uncomfortable and the mattress was satisfactory. Should update rooms to accommodate usb-c.
Rooms were clean and nicely appointed. Lobby looks good for the space. Service was friendly and compliant. Location is accessible and near many points of interest in the city.
Stayed in May 2024
Reviewed: May 14, 2024
Denys
CanadaFreshely renovated, clean, very kind staff. We loved our stay.
Stayed in May 2024
Reviewed: May 14, 2024
Brigita
IrelandBathroom cleanliness, mould could be removed.
Location was good
Stayed in May 2024
Reviewed: May 14, 2024
Kukhwa
United States of AmericaThe price
The location and feeling comfortable
Stayed in May 2024
Reviewed: May 14, 2024
Marjilla
United Kingdomtoo small rooms
everything
Stayed in May 2024
Reviewed: May 8, 2024
Valerie
United States of AmericaClean room and very nice staffs
Stayed in May 2024
Reviewed: May 8, 2024
Petar
SerbiaRooms are small for family of 4, size is good for two persons and options for breakfast could be better.
Location very good
Stayed in May 2024
Reviewed: May 7, 2024
Susan
United States of AmericaMajor issue w no tub ( after walking miles in NYC :-(. Also shower door swing ? Should be a space-saving slider door.
Comfy Lounge & casual bar w outside patio !
Stayed in May 2024
Reviewed: May 6, 2024
Harry
United KingdomNothing, it is a great hotel!
We picked this hotel because of its proximity to Penn Station (less than 10 mins walk). The hotel provides free popcorn and water in the lobby. The rooms are not that big but it's New York after all. The room is clean and also provides free coffee and water. There's also a free voucher from the hotel to redeem a welcome drink from the hotel bar!
Stayed in April 2024
Reviewed: May 6, 2024
Iliana
GreeceA lot of noise in the corridor during night Not extremely helpful stuff Room was quite small
Location was excellent
Stayed in May 2024
Reviewed: May 5, 2024
Vesna
SloveniaAir condition!
Very much!
Stayed in May 2024
Reviewed: May 2, 2024
Inga
CroatiaToo small room to fit 4 persons. Would be perfect for two people. No place to store your luggage
Clean, modern rooms
Stayed in April 2024
Reviewed: May 2, 2024
Eimi
JapanThe room and beds were too small.
I liked complementary free flow water because it's very environmental friendly and convenient. The nearby parking was also reasonable for the central city.
Stayed in April 2024
Reviewed: April 30, 2024
Reginald
United States of AmericaI enjoyed the staff reaching out multiple times on my visit to make sure I was comfortable.
The staff was amazing and very helpful
Stayed in April 2024
Reviewed: April 28, 2024
Michał
PolandRoom is on the smaller side...but its manhattan...so unless you get super expensive it's difficult to find anything that bigger
Central location in manhattan area, close walking distance to many attractions.
Stayed in April 2024
Reviewed: April 24, 2024
Maria
CyprusThe breakfast system could be better. A limited menu cooked to order, via a voucher system as opposed to a buffet breakfast. The staff were run off their feet, not their fault, more a management issue. The omelette was by far the best choice, other choices were meagre in their presentation and I'm a slight woman that doesn't overeat. I suggest offering every breakfast order a juice and extra toast, that would be a cheap solution to the problem, assuming a buffet system not workable.
All the staff were polite and helpful. The receptionist, door men, luggage room man and bar man were particularly delightful. The welcome drink cocktail was well received by us too. All areas of the hotel were clean. We requested more strong coffee pods for our room, they were supplied immediately and brought to our room. We had a problem with the TV and again a service engineer appeared immediately and rectified the issue pronto. The willingness to please and service guests was notable. The location was great, a short walk from Penn Station, to Times Square and we walked to the High Line and Hudson Yards shopping mall for The Edge and Whole Foods Market.
Stayed in April 2024
Reviewed: April 22, 2024
Gabriella
United States of AmericaElevators stink
Stayed in April 2024
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