644 North Lakeshore Drive, Streeterville, Chicago, IL 60611, United States of America
#126 of 182 hotels in Chicago
Guests' ChoiceBased on 1336 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
9.1
Facilities
8.1
Staff
8.5
Value for money
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 22, 2024
Stuart
United KingdomThe lifts were so noisy even in our room which was not next to the lifts
Stayed in May 2024
Reviewed: May 19, 2024
Holland
United States of AmericaThe hot and cold water handles were backwards so it got a little confusing.
View from room Was great! The bar was really nice and the valet was great! The pool and sun deck were super cute and gym is good sized!
Stayed in May 2024
Reviewed: May 15, 2024
Valentina
United KingdomCustomer service inexistent. AS soon as we made our reservation we sent few queries and they never got back to us, quite unacceptable. Feeling that the place is not secure as people sneak in and get in the lifts waiting for the other guest to tap the card and select the floor.
beautiful lake view - comfortable beds - upon request we were given a microwave to keep in the room to heat up milk and other stuff for our little one.
Stayed in April 2024
Reviewed: May 13, 2024
Kevin
United States of AmericaI had an issue checking in and since I booked through a third party company I couldn’t reach anyone to make changes luckily the hotel staff was very HELPFUL
We liked that the hotel was in the center of downtown Chicago so we could get to all our events on time
Stayed in May 2024
Reviewed: May 11, 2024
Natasha
IrelandAlthough it was brought to us to the room when we requested it, tea/coffee maker with sugar, creamers, etc. should be in every room as standard. WiFi should be free (charging guests for a wifi is a very outdated thing) and for the price of the room it should definitely be free. For the 4* hotel, the finishing touches in the room could be of a higher standard.
We loved the view from the room and the location of the hotel. Rooms are spacious and nicely decorated. Nice decor in the lobby area. The staff was friendly and polite.
Stayed in May 2024
Reviewed: May 10, 2024
Tiffany
AustraliaRooms were on small side including bathroom
Location and aesthetics
Stayed in April 2024
Reviewed: May 8, 2024
Don
United States of AmericaWifi slow need better wifi for Gamers.
Wifi sucks for gamers maybe get wifi that Accommodates for gamers, even if the wifi cost a little extra
Stayed in May 2024
Reviewed: May 1, 2024
Sandra
CanadaThe bathrooms are very outdated. Needs better cleaning, maintenance.
Stayed in April 2024
Reviewed: April 29, 2024
Shireen
United States of AmericaRestaurant was terrible
Nice , clean, good location
Stayed in April 2024
Reviewed: April 5, 2024
Allison
United States of AmericaIt wasn’t very upscale. I expected more from a W. We came back from a fun night out to get a drink at the bar & the music was loud & the crowd smelled of weed.
Location was great, staff was super kind & the coffee was good
Stayed in February 2024
Reviewed: April 4, 2024
Amie
United States of AmericaNothing really!
Staff was excellent! Room view was amazing! Overall a wonderful stay close to CTA stops and Michigan Ave shopping/dining. Onsite restaurant was great and the pool was decent-sized with a wonderful view.
Stayed in March 2024
Reviewed: April 2, 2024
Helen
IrelandPaying for WiFi is very unusal for a hotel of this standard. You effectively have to join the rewards programme to get free Wifi. Location is right on Lakeshore Drive, but be aware that it is not that close to a train station (which can be a little annoying when you're coming from the Airport). However, with Chicago that can often be the case and you can get over that for the views.
Very nice hotel, exactly as appears in the pictures. The gym was a great bonus, as was the free coffee at reception in the morning (there are no machines in the room). Checking in and out was so easy and pleasant. The view from our room was amazing.
Stayed in March 2024
Reviewed: March 31, 2024
Sheila
United States of AmericaNA
Loved the ambiance of the lobby. The staff from the front door to the desk were extremely welcoming and helpful. The view from the room was phenomenal.
Stayed in March 2024
Reviewed: March 24, 2024
Elizabeth
United States of AmericaNothing
Good value for a two bed room in downtown, very nice staff, clean. Bar is nice...not used to that! Breakfast available in the cafe...also a nice amenity
Stayed in March 2024
Reviewed: March 17, 2024
Nathan
United States of AmericaIt’s old and needs to be updated
It’s old and needs to be updated.
Stayed in March 2024
Reviewed: March 10, 2024
Paige
United States of AmericaFridge in room was broken.
Close to navy pier
Stayed in March 2024
Reviewed: February 26, 2024
Trethaway
United States of AmericaFood not available consistently
Nice and clean, great staff
Stayed in February 2024
Reviewed: February 18, 2024
Dominique
United States of AmericaNoisy during night, difficult to sleep. No coffee maker or refrigerator in room. Valet parking very expensive.
Location, beautifully decorated room, cost of room.
Stayed in February 2024
Reviewed: February 9, 2024
Cherrisse
United States of AmericaIt was my first time in Chicago, so I chose the city view assuming I would have a view like NYC. Unfortunately, the neighboring buildings are not much of a view because you're looking at residential buildings. Next time I'll stay on the river view side. I requested no room service, but was disturbed out of my sleep, by room service, the day before checking out because my reservation was marked as check out. The issue was quickly resolved; but I hope this does not happen to me or anyone else in the future. I found it odd that the panel where the refrigerator is stored was nailed shut. Not sure if that was due to COVID, but it would be nice if stay again to have access.
The location is conveniently located near food, target and since the city is small its not hard to walk or take a quick cab to anywhere. The complimentary water and bottle fillers were great, so I could stay hydrated and didn't have to go shopping on my own. The spicy margarita and the fries were good! I believe the same DJ played Friday night and Saturday night...good music!
Stayed in February 2024
Reviewed: February 8, 2024
Brigith
United States of Americai do not like that we never had a housekeeping services
i like the view and the room.
Stayed in February 2024
Reviewed: January 10, 2024
Cristina
ColombiaAnything
Location and amazing view
Stayed in January 2024
Reviewed: January 9, 2024
Rainy353
United KingdomAlthough complimentary coffee in reception from 6.30am it would have been nice to have coffee/tea making facilities in the room.
Great location, complimentary coffee in reception from 6.30am, friendly and helpful staff
Stayed in January 2024
Reviewed: January 4, 2024
Jeasica
United States of AmericaNo refrigerators in rooms, noisy, loud bar, terrible parking situation, not kid friendly
The location
Stayed in December 2023
Reviewed: January 3, 2024
López
United States of AmericaThe only thing is that my room was richt next to the elevator, so we could heard the elevator going up and down like it was in the room.
The room was clean and beautiful. The staff was very kind.
Stayed in January 2024
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