The lifts were so noisy even in our room which was not next to the lifts

Stayed in May 2024

The hot and cold water handles were backwards so it got a little confusing.

View from room Was great! The bar was really nice and the valet was great! The pool and sun deck were super cute and gym is good sized!

Stayed in May 2024

Customer service inexistent. AS soon as we made our reservation we sent few queries and they never got back to us, quite unacceptable. Feeling that the place is not secure as people sneak in and get in the lifts waiting for the other guest to tap the card and select the floor.

beautiful lake view - comfortable beds - upon request we were given a microwave to keep in the room to heat up milk and other stuff for our little one.

Stayed in April 2024

I had an issue checking in and since I booked through a third party company I couldn’t reach anyone to make changes luckily the hotel staff was very HELPFUL

We liked that the hotel was in the center of downtown Chicago so we could get to all our events on time

Stayed in May 2024

Although it was brought to us to the room when we requested it, tea/coffee maker with sugar, creamers, etc. should be in every room as standard. WiFi should be free (charging guests for a wifi is a very outdated thing) and for the price of the room it should definitely be free. For the 4* hotel, the finishing touches in the room could be of a higher standard.

We loved the view from the room and the location of the hotel. Rooms are spacious and nicely decorated. Nice decor in the lobby area. The staff was friendly and polite.

Stayed in May 2024

Rooms were on small side including bathroom

Location and aesthetics

Stayed in April 2024

Wifi slow need better wifi for Gamers.

Wifi sucks for gamers maybe get wifi that Accommodates for gamers, even if the wifi cost a little extra

Stayed in May 2024

The bathrooms are very outdated. Needs better cleaning, maintenance.

Stayed in April 2024

Restaurant was terrible

Nice , clean, good location

Stayed in April 2024

It wasn’t very upscale. I expected more from a W. We came back from a fun night out to get a drink at the bar & the music was loud & the crowd smelled of weed.

Location was great, staff was super kind & the coffee was good

Stayed in February 2024

Nothing really!

Staff was excellent! Room view was amazing! Overall a wonderful stay close to CTA stops and Michigan Ave shopping/dining. Onsite restaurant was great and the pool was decent-sized with a wonderful view.

Stayed in March 2024

Paying for WiFi is very unusal for a hotel of this standard. You effectively have to join the rewards programme to get free Wifi. Location is right on Lakeshore Drive, but be aware that it is not that close to a train station (which can be a little annoying when you're coming from the Airport). However, with Chicago that can often be the case and you can get over that for the views.

Very nice hotel, exactly as appears in the pictures. The gym was a great bonus, as was the free coffee at reception in the morning (there are no machines in the room). Checking in and out was so easy and pleasant. The view from our room was amazing.

Stayed in March 2024

NA

Loved the ambiance of the lobby. The staff from the front door to the desk were extremely welcoming and helpful. The view from the room was phenomenal.

Stayed in March 2024

Nothing

Good value for a two bed room in downtown, very nice staff, clean. Bar is nice...not used to that! Breakfast available in the cafe...also a nice amenity

Stayed in March 2024

It’s old and needs to be updated

It’s old and needs to be updated.

Stayed in March 2024

Fridge in room was broken.

Close to navy pier

Stayed in March 2024

Food not available consistently

Nice and clean, great staff

Stayed in February 2024

Noisy during night, difficult to sleep. No coffee maker or refrigerator in room. Valet parking very expensive.

Location, beautifully decorated room, cost of room.

Stayed in February 2024

It was my first time in Chicago, so I chose the city view assuming I would have a view like NYC. Unfortunately, the neighboring buildings are not much of a view because you're looking at residential buildings. Next time I'll stay on the river view side. I requested no room service, but was disturbed out of my sleep, by room service, the day before checking out because my reservation was marked as check out. The issue was quickly resolved; but I hope this does not happen to me or anyone else in the future. I found it odd that the panel where the refrigerator is stored was nailed shut. Not sure if that was due to COVID, but it would be nice if stay again to have access.

The location is conveniently located near food, target and since the city is small its not hard to walk or take a quick cab to anywhere. The complimentary water and bottle fillers were great, so I could stay hydrated and didn't have to go shopping on my own. The spicy margarita and the fries were good! I believe the same DJ played Friday night and Saturday night...good music!

Stayed in February 2024

i do not like that we never had a housekeeping services

i like the view and the room.

Stayed in February 2024

Anything

Location and amazing view

Stayed in January 2024

Although complimentary coffee in reception from 6.30am it would have been nice to have coffee/tea making facilities in the room.

Great location, complimentary coffee in reception from 6.30am, friendly and helpful staff

Stayed in January 2024

No refrigerators in rooms, noisy, loud bar, terrible parking situation, not kid friendly

The location

Stayed in December 2023

The only thing is that my room was richt next to the elevator, so we could heard the elevator going up and down like it was in the room.

The room was clean and beautiful. The staff was very kind.

Stayed in January 2024