charging a daily $75.00 Resort fee (or whatever you call it) is a bush league move and a transparent way to keep your room rate artificially low for the search engines...the outdoor aerobics class adjacent to the pool deck in the mid morning woke all of us...why in the world would you schedule a loud event like that in the AM and near the tranquil pool setting...sheesh...

Staff on check in was very attentive.... appreciated the contact from the concierges ahead of our arrival....

Stayed in May 2024

Unfortunately the front desk wasn’t as nice and accommodating as expected. When asking for the invoice of the stay I was told that it couldn’t be printed while they had to by the rules of Booking. Even after I asked them multiple times I had to call booking and have them call the hotel saying that they had to send it to me.

The location is perfect, right in front of the beach. The rooms are big and very nice looking.

Stayed in April 2024

The best hotel in Miami by far.

Stayed in April 2024

The cleaning was missed a couple of times not clear why . But they did rectify it when I talked to them

Amazing location, friendly staff , little issue with regular cleaning that was resolved . Amazing coffee at reception . Amazing duck at Mr Chow .

Stayed in March 2024

Always a great stay.

Stayed in February 2024

Main reason we stayed there was to be by beach but the nice day we could do that, we were sat on chairs facing storage huts and could barely see the ocean. I think you need to make sure there is enough seating with an ocean view since that is why most of us went there. There was also a long wait to get a seat by the pool. For such a pricey stay, I was disappointed that the beach and pool seating was not great.

Staff was amazing, location and hotel room were great

Stayed in February 2024

The best hotel ever

Stayed in January 2024

The air conditioning is set way too cold in the common areas. It wasn’t even hot outside (only 16C/60F at night and around 23C/73F during the day) it is environmentally wasteful to have aircon blasting 24/7 at such low temperatures when it’s not even needed.

great location, nicely updated rooms!

Stayed in January 2024

I didn’t like that I had to leave!!!!!

Everything. everything about you very much the W South Beach is perfection. Everything

Stayed in January 2024

No reasons not to like

All of all

Stayed in November 2023

swimming pool close so early.

room’s views

Stayed in November 2023

terrible restaurant Mr Chow

location

Stayed in December 2023

Staff are just amazing and they go beyond their duties to make you feel home. Loved it! Hotel is impeccable.

Stayed in November 2023

There were works going on. It was very noisy. Housekeeping was not fantastic

Location. And the staff were great.

Stayed in November 2023

Very nice staff and very luxurious

Stayed in November 2023

n/a

Well, I work in the hospitality business, and I am impressed with each level of staffing, from the valet & bellmen to the front desk, and your housekeepers are fantastic

Stayed in November 2023

Staff was so helpful and their hospitality was awesome

Stayed in October 2023

No slippers provided during the entire stay. You have always to ask if you need something in the room instead of finding it ready as supposed to be. Bathroom floor not cleaned one day.

Wonderful space in South beach. Best location, big room with ocean view, super comfy bed. Nice staff always available for anything you may need. Don’t look further and book it!

Stayed in October 2023

Great hotel! Smelled amazing, was very clean!! Room was beautiful and spacious! Would definitely return!

Stayed in May 2023

Hotel was quite warm in areas. Breakfast nothing special Pool very busy and sun beds quite cramped.

Lovely room size and kitchen loved having washing machine / dryer. Staff all lovely especially Pete

Stayed in August 2023

The housekeeping doesn’t restock coffee and bathroom amenities, we had to ask for coffee to be restocked every time. Also, we were woken up by workers noise everyday early in the morning. It is disturbing when you are on a vacation trying to relax. In addition to that, the music in the lobby was too loud.

The workers were nice and pleasant. Also, the hotel rooms were clean and comfortable.

Stayed in August 2023

Cabana rentals are $400 a day which is much more than I would expect as they are not huge. Luckily the pool has plenty of beds and the service is fantastic.

The location is perfect, couldn't ask for more. It's a tranquil setting within steps of vibrant South Beach and Ocean Drive. Pool is lovely, spacious with lots of beds. Staff were very friendly and attentive.

Stayed in August 2023

we have 2 stays in hotel first as per above dates ok but 2cnd extention was totally massup

location

Stayed in July 2023

The check in process was bad the girl who checked me in doesn’t have a clue about their system!

bar, pool, food, the room

Stayed in July 2023