The hotel smelled bad. The room was not as nice as the lobby. Slightly dated, was hoping for more.

Loved the quality of the robe and the bathroom products.

Stayed in April 2024

My complaint was the quality of the room. Furniture and TV were outdated. The credenza of the TV where the minibar is located had doors falling off as well as in the closet area. Headboards are dated. Just expected more — especially after you see the beautiful remodeled lobby.

The staff were quite nice and attentive and I love the location of the property.

Stayed in March 2024

Service took too long.. checking in and out as well as calling to the front desk for assistance. There was always a wait time of at least 5 mins

Stayed in October 2023

Check in - Took 2-3 hours to get the bags to the room and the delay was unacceptable. A complaint was made to the management and a bar credit was applied, but the overall service in this area was poor.

The hotel is clean and up to the standard expected. The facilites are excellent and the bars and restaurants are good.

Stayed in September 2023

The front desk were helpful with room reservations.

The location & services

Stayed in September 2023

There was a lot of construction; the entrance to the hotel is uncomfortable/inconvenient.

The hotel is very good overall, great location on the Strip; Clean room

Stayed in May 2023

The service for a five star hotel was not as expected. I would say it was bad but they could be more friendly and attentive. At the time we were there they renovated the Lobby and we had to take a 5 min walk to get to the upper lobby and to our room. I hope that will change when they are done renovating.

I would say this is one of the best and most affordable hotels in Las Vegas. Especially as a family and non smoker this was the right hotel to choose. In my perspective its a huge plus that the hotel doesn’t have a Casino, its more quiet and doesn’t smell as bad. The Waldorf Astoria is one of the newer hotel in the area and worth its money when you compare it with the old hug hotels around.(MGM/ Caesar Palace). The view and room of the hotel were amazing. The bathtub was stunning!

Stayed in March 2023

The fact that the lobby was under construction and I was woken up every day around 7 or 8am because of the extremely loud construction noise. They should not use the rooms for the guests where we can hear everything during the construction.

The extremely kind and sweet staff The pool and the spa The room was really clean and the equipments were functioning nicely The location, far enough of the strip to be relaxed but close enough of the others hotels/shops/casinos of the strip

Stayed in April 2023

The hotel is under construction, so the lobby is closed, and they moved the lobby to the 23rd floor, it's kinda confusing to get into when you first arrive. Also, because of the construction, you have to navigate two sets of elevators just to get in/out of the building.

Wondering non-Casino hotel on the north end of the LV strip. It's in a great location and the hotel is on the smaller side, so it's easy to get in and out of your room. Pool is great, Sky Bar is neat and they have a nice fitness studio. The rooms are very nice and well appointed with comfortable beds and HUGE bathrooms.

Stayed in April 2023

currently weird entry

We went to Vegas for a Bruno Mars concert which was right next door. It is definitely upscale from most hotels in Vegas. Riggt now, however, they are doing major renovations to the lobby and entrance and since the hotel already is sandwiched into an office building. it is a little awkward. Staff, however was great. We got a corner suite and they had sevvice 2-3 times a day and did this Swan thing with the towels which my wife loved! Very nice room.

Stayed in February 2023

It is now a bit old and getting from the street to your room requires changing elevators and walking a bit. I had to stay one extra night, but was still forced to move rooms as the room I was in was apparently going to undergo maintenance. In fairness my rate was reduced because of this. The toilet in the new room did not flush brilliantly. Some of the staff were not particularly efficient or friendly. I did like housekeeping and the concierge though.

The property was very well located for work. The rooms were clean and comfortable.

Stayed in March 2023

I have no complaints

everything it was amazing

Stayed in September 2022

breakfast area too small, hence wait to be accommodated

no casino nice pool area beautiful rooms

Stayed in August 2022

The car that was booked by the concierge to pick us up from the airport could have been better. The driver was a slim lady who was not able to lift our suitcases into the vehicle. After a long flight, you don't want to have to lift heavy luggage yourself. Then after requesting rooms that interconnected and as high as possible we only got the 12th floor which was lower than the lobby.After staying in the original Mandarin Oriental in 2014 I expected the same level of service and standards. But I feel it has somewhat lost some of the standards of the Mandarin Oriental. Possibly some upgrades to the decor is needed. The coffee cups were not replaced after being taken away for washing.

Location is perfect for being away from the hustle and bustle of the Las Vegas strip to get over a long flight from the UK, yet still close enough to enjoy what Vegas has to offer. Breakfast in the restaurant is superb. The fruit platter is still the best since the Mandarin Oriental days. Family of 6 (Mum, Dad & 4 children ages 15, 13, 11 & 8) they managed to put us in 2 interconnecting rooms as requested.

Stayed in August 2022

rooms did it match what I asked

location

Stayed in August 2022

I did not like the fact that our room wasn’t ready for almost 2 hours, which affected our plans that were prepaid. No compensation or recognition was provided.

The room was very nice

Stayed in June 2022

Pool area needs up dating

Location and suze

Stayed in June 2022

The view of the Strip from our corner suite was fantastic. A word of caution however, if you are looking for a more tranquil environment (especially at night), advise asking for a City view suite which will not be as noisy as the Strip view.

Perfect location on the strip if you are attending a show at Dolby Theater. We were upgraded to a corner suite, which was very roomy. The pools/outdoor spa are sheltered from the wind and the poolside service staff was exceptional.

Stayed in April 2022

Difficult to get service Placed in disabled room Poor sound insulation from street and adjoining room

Location Pool Room size Gym

Stayed in April 2022

water pressure was weak … pool

bar and beautiful bath in room

Stayed in March 2022

nothing

everything

Stayed in February 2022

The shower had oxidizing shower head nozzles, but the bath was great. Male Staff were short on the quality of time.

The sundries were best quality, along with the pillows in the king room.

Stayed in January 2022

It was our second stay. The hotel itself doesn’t have a variety of restaurants. We had an issue with a member of the staff, manager didn’t seem interested to resolve the issue. No space in the fringe in the room, I guess like in any hotel in Vegas. Hotel itself is nice, caring about customers could be better

Location was good, quite hotel as there is no casino

Stayed in December 2021

The staff at the Waldorf is very friendly and helpfull.

Stayed in December 2021