490 Geary Street, Union Square, San Francisco, CA 94107, United States of America
#220 of 220 hotels in San Francisco
Guests' ChoiceBased on 881 hotel reviews
7.3Cleanliness
7.8
Comfort
7.8
Location
8.3
Facilities
7.4
Staff
8.1
Value for money
7.2
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 22, 2024
Kimberly
United States of AmericaLocation was great, walking distance to almost everything. I highly recommend staying here when in San Francisco. There were so many restaurant options from casual to fine dining.
Stayed in May 2024
Reviewed: May 22, 2024
Carmen
United KingdomThe windows couldn’t be opened and the room was not ready for three when we arrived, although it was meant to be as we’ve booked it and paid for it.
Location n cleansiness
Stayed in April 2024
Reviewed: May 22, 2024
Annemarie
United KingdomParking location not close and expensive
Location and staff
Stayed in April 2024
Reviewed: May 18, 2024
Anna
United KingdomOld rooms for 4* hotel
Stayed in May 2024
Reviewed: May 17, 2024
Roy
IsraelWe booked a room we thought will have a window bench. It appears that not all rooms have said bench even when you pay for the deluxe. Rooms are kinda small restrooms are super small.
Good location. Good friendly and helpful staff. Nice hotel bar with free wine glass each night.
Stayed in May 2024
Reviewed: May 17, 2024
Margaret
United States of AmericaRoom was very small we were 3 and there were only towels for 2. When I asked for more towels they brought 2. I was not feeling well during the morning so when I finally went downstairs and asked that the room be refreshed-it wasn’t.
Price
Stayed in May 2024
Reviewed: May 13, 2024
Larissa
United States of AmericaInformation is very confusing - not updated, lots of misinformation. We arrived and were trying to park our vehicle. Told they no longer work with the parking garage they have listed on booking.com so we did valet instead. Listing said there’s bathrobes and slippers but none were given to us. Security deposit is $200 not $300 listed. We tried calling the front desk dozens and dozens of times but never got anyone to pickup. We were asked at least 8 times if we were checking out and that got annoying. On the day of checkout we mentioned we were going out in the morning and we would call to checkout. I was asked directly at 9 am if we were checking out and I said we were NOT checking out. Received our checkout bill 30 minutes later. Tried calling the front office since and no response.
Enjoyed the location
Stayed in May 2024
Reviewed: May 10, 2024
Dominika
Polandbathroom was very smal and it was constantly cold in the room, but once I asked for additional blanket, the stuff immediately provided
the location is great, the room is nice and cosy
Stayed in April 2024
Reviewed: April 19, 2024
Andrea
United States of AmericaWalking down some of the adjacent streets felt sketchy. No fault of the hotel.
Room and acommodations were very clean and comfortable. The suite was perfect for our family visit to SF. Staff was friendly and attentive. Food was delicious in the adjoining hotel restaurant...Bota Tapas & Paella Bar. Located across from Theaters on Geary Street, many other sites are in walking distance: Union Square, the Warfield Theater, Cable Cars, Grace Cathedral...and beyond!
Stayed in March 2024
Reviewed: April 18, 2024
Danilo
BrazilThe hotel "lost"the reservation of the one of guests
Stayed in March 2024
Reviewed: April 9, 2024
Mcleod
JamaicaBreakfast could have been included.
The rooms were clean, wifi was good and the environment was quiet and conducive to work.
Stayed in April 2024
Reviewed: April 5, 2024
Mafalda
SwitzerlandThe windows are extremely old and you can feel wind coming in.
Very comfortable bed and good location
Stayed in March 2024
Reviewed: April 2, 2024
Graham
United Kingdombrilliant location right next to all the high end stores, near union square with a great dinner near by for breakfast
Stayed in March 2024
Reviewed: March 30, 2024
Lirong
United States of AmericaThey wanna charge me over 60 for parking, the area seems unsafe, there were people yelling on the street, we were afraid to go out at night.
Room is clean and a relatively good location.
Stayed in March 2024
Reviewed: March 30, 2024
Iuliia
United States of AmericaI couldn’t open a window to get a fresh air to come in.
Everything was good.
Stayed in March 2024
Reviewed: March 26, 2024
Jennifer
United States of America1 of the staff ladys had a very snobby personality. Didn’t smile, I didn’t feel welcome. The parking valet took forever to bring us our car and we noticed a few paint chips on my car…
I loved it’s uniqueness, it was very clean and comfortable.
Stayed in March 2024
Reviewed: March 12, 2024
Vasanth
United States of AmericaSmall size room but price is cheap, so a good trade off
Downtown views
Stayed in March 2024
Reviewed: February 21, 2024
Luis
VenezuelaNo amenities like a gym.
The hotel is very well located close to many points of interest and all kinds of transportation means, as well as restaurants and stores. A small room and bathroom, clean and well equipped with the necessary to have a decent rest. It's very good for short stays like mine. The price is fair, and people at the front desk are very nice.
Stayed in February 2024
Reviewed: January 27, 2024
Beril
TurkeyThe location of the hotel is nice and the staff is friendly. Especially Çiğdem and Angelina helped me a lot. It was a good accommodation
Stayed in January 2024
Reviewed: January 7, 2024
Tina
United States of AmericaThe room could have used with a paint job in some spots, the TV didn’t work & one of the pieces of wood comprising the pseudo cabinet underneath the sink fell off, so I had to put it back on.
The staff was very nice, the bed was comfortable, the room was warm & water pressure in the shower was good. Love that there was shower gel in the bathroom, an iron & ironing board, as well as a safe & mini fridge.
Stayed in January 2024
Reviewed: January 3, 2024
Alesea
United Arab EmiratesCleanliness
Friendly stuff
Stayed in January 2024
Reviewed: November 20, 2023
Mel
United States of AmericaThe staff was kind of hostile. Not much was explained at check in or check out. They expected guests to just tap your card with no explanation of parking or deposit fees. And their front desk didn’t help much. The elevator also broke down before check out so I had to carry all my luggage down the stairs myself.
The hotel had a great location. Walking distance to many things. The hotel itself was also nice.
Stayed in October 2023
Reviewed: November 17, 2023
Ramya
United States of AmericaHomeless ppl next to the property. Cleaning service was bad. Didn’t change the sheets bottles and bathroom clog was not fixed even after informing. Heater broke second night
Stayed in November 2023
Reviewed: November 17, 2023
Esther
United States of AmericaThe room had an odor; it looks like an older building. Not intolerable.
Customer service was exceptional! The location was awesome; there were homeless people around but the hotel felt safe.
Stayed in November 2023
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